this chat widget is great and affordable, we saved a ton switching from zendesk over to livechat. the ui/ux is way better, there is much more data and its very easy to use.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It does the basics well, but advanced features are lacking. Starting new tickets and finishing them is easy enough, even the porting of information from LiveChat. However, they offer an ex... Vis mer
we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is als... Vis mer
Thanks to Greg for quick responses and resolving my issue!! I wish him wonderful life and beautiful children in future Greg was so helpful and kind
Informasjon om virksomheten
Skrevet av virksomheten
HelpDesk is an intuitive ticketing solution designed to enhance the efficiency of your customer support teams. It simplifies interactions between agents and customers, turning every customer interaction into an opportunity to deliver standout service. With advanced features like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflow and ensures quick, accurate responses, making it a significant time saver, especially for teams with limited support staff. HelpDesk offers superior email and mail overload management through intelligent filtering and prioritization, making it a better choice than conventional email systems. Security is paramount at HelpDesk, which protects your data and maintains your customers' trust with top-tier 256-bit SSL encryption. All interactions meet the highest standards of confidentiality and integrity and safeguard sensitive information against threats. Recognized for its value for money, HelpDesk is an indispensable tool for businesses of all sizes, enabling agents to deliver exceptional customer service quickly and efficiently. Whether you run a small business or a large corporation, HelpDesk scales effortlessly to meet your needs, proving itself as the ultimate solution in modern customer support.
Kontaktopplysninger
1 International Pl, Ste 1400, 02110-2619, Boston, USA
- +1 (617) 275-2400
- support@helpdesk.com
- helpdesk.com
dump zen desk
this chat widget is great and affordable, we saved a ton switching from zendesk over to livechat. the ui/ux is way better, there is much more data and its very easy to use.
7. september 2025
Anmeldelse skrevet uten oppfordring
Thanks to Greg
Thanks to Greg for quick responses and resolving my issue!! I wish him wonderful life and beautiful children in future
Greg was so helpful and kind
21. august 2025
Anmeldelse skrevet uten oppfordring
I’ve dealt with many helpdesks over the…
I’ve dealt with many helpdesks over the years, but this one truly stands out. The support team is quick to respond, genuinely friendly, and always goes the extra mile to make sure my issue is resolved.
What impressed me most is their professionalism combined with a human touch — no robotic replies, just clear, helpful answers tailored to my situation. They also follow up to ensure everything is working smoothly, which shows they actually care.
Thanks to the team, what could have been a frustrating experience turned into a smooth and positive one. Highly recommend their service to anyone looking for fast and reliable support!
13. august 2025
Anmeldelse skrevet uten oppfordring
Fantastic support
Fantastic support we have nothing but praise for both the AI bots and humans alike.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Easy to use and have a lot of…
Easy to use and have a lot of capabilities. Love the viewer access!
23. mai 2025
Anmeldelse skrevet uten oppfordring
Helpful Tool that is easy to use
Very easy platform to use! We have significantly increased our productivity and decreased our time to respond/help our Users since implementing this platform. Overall I will rate Helpdesk 5 out of 5 stars and strongly recommend for other mid-sized businesses. Thank you Helpdesk!
23. mai 2025
Anmeldelse skrevet uten oppfordring
Efficient and Reliable Helpdesk System - That Actually Works!
We've been using this helpdesk ticketing system for a couple months now, and it has made a noticeable difference in how we manage support requests. The interface is clean and user-friendly, and the automation features help us stay on top of tickets without missing a beat. Response tracking, categorization, and internal notes are all intuitive. Highly recommended for teams looking to streamline their support operations with a budget-friendly, simple helpdesk system that actually works without hassle.
4. mai 2025
Anmeldelse skrevet uten oppfordring
The product is very quick to set up.
The product is very quick to set up.
We saw an improvement of the speed and quality of our customer support in a matter of days.
23. april 2025
Anmeldelse skrevet uten oppfordring
jullie bieden diensten aan corrupte…
jullie bieden diensten aan corrupte bedrijven. jullie chat is schandalig. vragen stellen mag hier niet. jullie zijn een schande!!
19. april 2025
Anmeldelse skrevet uten oppfordring
Easy to use
we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is also very straightforward. The dashboard clearly shows the status of each request, and we love the ability to filter tickets by priority, date, or status.
26. mars 2025
Anmeldelse skrevet uten oppfordring
It does the basics well
It does the basics well, but advanced features are lacking.
Starting new tickets and finishing them is easy enough, even the porting of information from LiveChat.
However, they offer an extremely limited Macro feature. If this was done better, it'd be an easy 5 stars.
7/10
3 feels too low, but 4 is too high.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Features and the beautiful interface
We love the features and the beautiful interface of HelpDesk.
17. mars 2025
Anmeldelse skrevet uten oppfordring
Make the switch!
Since switching to HelpDesk, I’ve seen a significant increase in customers reaching out for support on this platform. The software is quick, easy to use, and—judging by the engagement—my customers find it just as intuitive. While overall conversions to sales have improve, the ease of communication and efficiency of the system have definitely enhanced our customer service experience.
10. mars 2025
Anmeldelse skrevet uten oppfordring
lovely and helpful
Using and navigating the Help Desk is really easy,
and I’m glad to be using this platform!
9. mars 2025
Anmeldelse skrevet uten oppfordring
Help Desk is a great asset to our…
Help Desk is a great asset to our company but dislike having it separated from Live Chat and being forced to pay 2 different subscriptions now.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Very easy system to use!
2. mars 2025
Anmeldelse skrevet uten oppfordring
I use Help Desk since beginning of 2025…
I use Help Desk since beginning of 2025 and i only love it more and more!
3. mars 2025
Anmeldelse skrevet uten oppfordring
Please let me use the old system. that worked
The older system that was included in my livechat subscription worked much better for me.
The new one is way dearer and complex for my needs, it cost me many hours to set up and have found so many bugs. and opened multiple tickets
It's nothing but an expensive frustration for my micro business.
they are now bribing me to get a review.
I replied to the invitation asking do they really want one from a very unhappy customer?
The answer was the usual rhetoric.
it will be interesting to see if they come good with their offer. and with the system they released and starting charging for way too early.
Guess what you guys, this is the future!
2. februar 2025
Anmeldelse skrevet uten oppfordring
very good and simple software for…
very good and simple software for tickets and emails. Customer service is also super nice and friendly
29. november 2024
Anmeldelse skrevet uten oppfordring
Excellent product and customer service…
Excellent product and customer service is great!
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.