Helpbox UK Anmeldelser 827

As a small business getting started with my first accountancy firm it was really important that i chose the right one. Helpbox has so far been seamless in getting me set up. Communication has been fantastic so far with clear and easy instructions to follow.
Everyone that I have spoke to so far as been very helpful, down to earth and easy to chat to, answering any questions I've had with ease and confidence.

Very friendly and helpful team. Great communication and they have answered any questions we’ve had. We feel we have made the right choice to set up our business with the help box team.

I had a really positive experience with this team.

I initially enquired on Friday, heard back the next day, and was fully onboarded by Monday morning... incredibly quick and efficient. The onboarding call was clear and he took the time to explain everything properly without overcomplicating things.

What has impressed me most was their integrity. After reviewing my situation, they proactively told me a Self Assessment wasn’t actually required and offered a refund for the service I’d already paid for... something I'm not sure many firms would do.

Professional, responsive, and genuinely seem to care about doing the right thing for their clients. I’d definitely recommend them.

My first time getting an accountant for a tax return. The process is made very clear and easy to understand, the team have been extremely helpful throughout the entire process. Would definitely recommend

The team are always willing to help and process my paperwork very quickly, even when I have submitted it at the last hour.

Jodie at help box accountants was so very helpful and efficient made my job so easy.
Thanks so much.

Tashreeka was great, very friendly professional and prompt replies !

I've found everyone really helpful, honest and friendly. From a person who is not comfortable with this area I'd highly recommend them. They are easy to get hold of when I need them.

Honestly wasn't sure what to expect going into my first onboarding call, but Alkis Michael from Helpbox UK put me right at ease. He didn't waffle or overcomplicate things — just told me what I needed to know, answered my questions and made sure I knew exactly what the next steps were. Left the meeting actually feeling confident, which doesn't always happen! Really good first experience.

From initial Phone Call From Harvey & Then Having our Onboarding Zoom Call with Ryan, we have been in no doubts we have made the right move in accountants, so efficient, punctual, Knowledgeable, & dealing with getting things changed over, Ryan is bang on it. Many Thanks first class service & look forward to working with you all

I cannot say enough good things about the team at Helpbox. With their help I have been able to progress both of my businesses and keep compliant with everything. Nothing is ever to much trouble and no question to silly. A special mention to Nicola Van Hoogdalem as most of my questions go to her and she is always amazing at helping me out with them! I would happily recommend Helpbox to anyone.

Excellent service, thank you!

So far the engagement has been positive. The people I have spoken with appear knowlegable and I am comfortable at this early stage that I will get the support and advice required.
I look forward to working with Coral.

After a very frustrating experience elsewhere, HelpboxUK took over my account and got me up and running in just under 3 weeks. In my experience, the difference was immediate.

Before that, Clever Accounts had 4 month almost, and only managed to register the company and get my VAT number in place. During the delay, I went 4 months without being paid, which had a serious impact on me socially, professionally, mentally and physically. Venturing out and starting up a new business, this is not the kind of stress and anxiety that is needed and could clearly be avoided.

Once HelpboxUK stepped in, Helen M. and the team quickly identified issues and filled gaps and they were proactive, responsive, and moved things forward properly. Communication was clear, actions were taken quickly, and I finally felt that someone was taking ownership of the situation. Instead of me emailing them chasing, they emailed me faster.

Based on my experience, HelpboxUK delivered exactly what I needed and I would strongly recommend them to anyone looking for an accountant who acts quickly and stays on top of things, especially if you are a startup!

I've been a customer of outbox UK since June 2025 we're now coming to the end of our first financial year and I greatly appreciate the help and support I'm getting from their team particularly Loraine Helm she has been absolutely amazing looking forward to a long lasting relationship with them appreciate how they follow through on what they actually promise to deliver

Helpbox provide clear information about their services, they are all incredibly friendly and really accessible, and I feel more confident about my business accounting moving forward.

Sivu was amazing at the onboarding process. Emily was also great at explaining everything and making it super simple.

Excellent service – professional, responsive, and very helpful. Special thanks to Nicola for her support. Highly recommended.

Signed up for a full year, paid upfront, and deeply regretted it almost immediately.

The onboarding was nonexistent. There was no structured process, no clear expectations set, and no real guidance on how to get started. I was essentially left to figure things out on my own after handing over a significant amount of money.

To make matters worse, on our very first call after signing, they asked me to leave a positive review. I had just signed up - I had no idea yet whether the service would be good. I refused, because that's not how reviews work. A positive review should reflect a positive experience, not be a favour you do on day one before anything has even happened. That request alone told me a lot about how they operate.

Things didn't improve. I raised complaints multiple times about the lack of work. Nothing changed. No meaningful output, no accountability, no follow-through.

I had a call with one of their accountants, and after I asked a question, he replied, asking if I had watched their YouTube videos and, if not, that I should, because they answer those questions there 🤔.

When I finally decided enough was enough and asked to cancel, they acted surprised - despite having a paper trail of my complaints from the very beginning.

They initially refused to refund the remaining months I had paid for in advance. It took me presenting my documented complaints for them to eventually agree to a refund.

Completely unprofessional from start to finish. I'm glad I got out and moved on. Save yourself the time and money.

Their director (Michelle) talks a good game on YouTube, but working with this company is a completely different experience.