Helpbox UK Anmeldelser 827

I switched to Helpbox UK
from my previous accountancy firm after coming across them on YouTube, and I’m very pleased I made the move.

This was my first personal tax return with them and the whole process was straightforward, easy to follow, and handled in a timely manner. Communication was clear throughout and everything was dealt with professionally.

I’m also very happy with the software they recommend and include as part of their monthly fee, as it keeps things simple and easy to manage.

A special thanks to Jeb Sardido for handling my 25/26 tax return. Excellent service throughout.

Easy to work with and very efficient

I have accounting-related questions from time to time. The answers always come quickly and are always as professional as possible.
Today Luke was my lifesaver!

quick and professional service, quick to respond and answer questions

I had some questions on imports and VAT. Almira was very responsive. If I have a question Helpbox reply really quickly. 100% recommend

I was introduced to this company through a friend and have been using the service for about a month. So far, my experience has been positive. Everything was explained clearly, and the company has come across as well organised and professional. As I’ve only been using the service for a short time, I’d be happy to leave a further review in the future once I’ve had more experience with it.

Helpbox are a very professional company. Clairissa Naidoo is quick to respond to emails and calls and I’m very happy with her.

Lewis has been extremely helpful and very professional and courteous and dealt with my situation in a very honest and professional manner.
He is a credit to your company.
Julian.

Clear communication and an easy onboarding.

It's been an easy process with Coral and Chloe. They have helped with loads of useful advice to get me started.

I have felt overwhelmed with the process of dealing with my accounts, not understanding freeagent. Emily Pearce walked it through with me, kept things simple but made sure I understood fully before moving on. She was human which is pretty rare in customer service, polite and understanding. Thank you Emily for making what I felt, a daunting task much easier to deal with

Fantastic team, Isabelle looks after my account and couldn't be happier with the service. Any problems are resolved promptly.

Helpbox have been fantastic in helping me get my business up and running. Always available, quick replies, and valuable info! 5 stars!

Really helpful, always available and explain things so you can understand. Outstanding servce!

The whole process so far with helpbox has been really good, I've had a number of conversations with Molly who has highlighted the key areas of the service that they offer.
And they have been patient and understanding, particularly considering my neurodivergence and I'm looking forward to working with them

The discovery call from Ash and the onboarding call with Lilia were super-smooth. Highly impressed with both of their service so far. A good 24 hours quicker than the other 2 competitors I reached out too. Both very insightful and thoughtful too.

So far my experience with Helpbox has been pretty poor. Every encounter I've had with them so far has involved lots of confusion, miscommunication, and requiring lots of follow up on my end as work done has been sloppy and inaccurate, or simply not be done at all. This is my first year as a Helpbox customer and I am increasingly losing trust in them, more so after every interaction I have. Let's just say NOTHING has been straightforward or easy. I was very impressed after my initial call with Michelle who gave a great sales pitch for using them as my accountants. However, unfortunately so far my experience has been night and day from the picture she painted. I would recommend avoiding, as so far Helpbox has been nothing but a headache to deal with.

Early days but so far have been experiencing proactive customer support with intelligent questions and listens to answers, plus follow up and customer account care.

Excellent communication and service.

Always ready to help and assist in anyway. This is my first business and I would recommend to anyone if they are looking for an accountant.