Hearthwarm Anmeldelser 

How do I leave zero stars?? Bought 2 pairs of socks at £12 each as they looked like a great Xmas stocking filler. Product arrived a month after ordering and it's vile. Nothing like the product shown. Instead of knitted sloth socks I received a pair of bown nylon nightmare socks. I wish there was a way to upload photos to this review. I put in a complaint to their customer service department and the had the cheek to offer me a £2 refund and told me my order aligned with their warehouse products.... Might want to tell the website to update their pics to also align with the warehouse. I wouldn't have paid £1 for these socks if I'd known what they really were.

Oh where do I start, no updates on good despatched, when I get an update it shows like many as being in Cambridge. Company answered emails until I asked for a refund. Item ordered pre 06/10. Then all of a sudden they go radio silent. Had to make a claim through my CC company. This company is a total scam definitely stay away. I wish I had read the reviews first.

Took 5 weeks to arrive.
Nothing like picture, of 3d knitted sock.
Got sent crappy brown socks with a toy stuck on it.
Thinking their 100% 5 star reviews must be fake. My socks look nothing like those in the review pictures.

If I could rate this company zero stars I would! I ordered a pair of sloth socks as a gift after seeing a Facebook advert, supposedly from a UK company. I too had the issue of VAT being added after payment, but I did manage to get that amount refunded. The socks arrived approx 6 weeks later via the US. They look nothing like the pics, terrible quality and appearance. I emailed them several times for a refund then disputed via PayPal. Because I indicated I would return to them but with a prepaid label, they were able to agree with PayPal resolution centre to a refund but only if I return them to an address in China and pay the return postage costs myself . I am absolutely fuming that they are allowed to fraudulently advertise fake goods on Facebook.

Absolute scam. Overcharged by £5 compared to what the order confirmation said, they said they’d refunded it but they haven’t and the goods never arrived so I have done a chargeback through my bank.

It took a while, but the socks did arrive! In fact emails to the support email address were promptly answered. They took a little extra for postage, but it was quickly refunded to be fair. Seemed more a technical issue.

UPDATE Customer service just keep sending the same email saying its been dispatched with a tracking.link that doesnt work and refusing to provide a refund. Please do not give them your hard earned miney dispicable company Much the same as everyone else,cannot believe i didn't think to read these reviews before ordering!
Ordered 20th October received nothing! Chased via email and customer service say they have no tracking updates so have sent the order.
What a scam so annoyed at myself for falling it!
AVOID do not order anything!

It took a while, but my item did arrive, customer service were super responsive on Email. I used the tracking number then gave me on Universal Parcel Tracking and then I could see which courier it was with and see the tracking number to go direct with the courier

I was scammed by them too. Over £30 for three pairs of novelty socks, nothing ever received. Scammers, avoid at all costs.

Similar to everyone else. Took a month for ‘parcel’ to get to UK then disappeared and their courier won’t update them. Won’t refund and have resent but won’t give a tracking number for new dispatch. Fear money wasted.

Can't believe I wasted my time ordering from this company of liars and scammers.
I should have read these reviews first.
Avoid at all costs!

Shocking service, over charged at the time of purchase. Now I’ve had to wait over 2 weeks and I’ve still not got what I paid for. Customer Service Team are responsive via email, but the best they can tell me is shipping is being expedited by the courier. Poor service overall

Too much money taken from my account, took over a month to arrive and the socks are nothing like the woollen ones on the advert. Started refund process. Hopefully get it all back.

Absolute con of a company. I ordered socks over 2 months ago. They have not arrived and delivery date is still unknown when I try tracking. Do not order from here!

I contacted customer services who responded with a nonsense reply of “The shipping company reported that your parcel had been rejected by the Customs somehow“

This contradicts the tracking info, which says it is in Cambridge.

Complete con.

I fell for the sock advert in social media and thought my kids would love them. I paid with PayPal and like others I was also charged VAT on top of the advertised price. I was sent tracking which was updating but it's been over a month now even tho they apparently passed and left uk customs over 2 weeks ago now so I contacted them the other day and to be fair they have fully refunded me including the extra VAT they charged and were apologetic about it.

Absolute crooks. Overcharged from what they invoiced, order never arrived after 10 weeks and no response to queries. Unfortunately Apple Pay have no way of refunding! They simply say take it up with the retailer, who never respond. Avoid both.

Scam. Please don't order from them. Facebook seems to promote quite a few dodgy companies.

I ordered this, but paypal took too much (they added tax on when it shouldn't have been). I messaged the seller and the extra amount was refunded within a couple of hours. I didn't get a delivery notification, but when I emailed them, they sent the tracking link. Package was delivered within 2 weeks to the UK - it came from China so expected some delay. I was concerned about it being a scam after the reviews, but have not experienced anything but good service from them.

Do not order from this company. Exactly same issue as all the other reviews. They do not send you the product, they just take your money. Customer service replies are you usual generic response, but the item can’t be tracked and does not arrive. Waited nearly 6 weeks and still nothing.

Exactly the same experience as the other reviewers.
Scam.
Trying to get money back via credit card.