An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Easy to book an appointment with the online physio, even same day was available. The physio was prompt and professional and knowledgeable. Upon consultation a need for face to face physio was identif... Vis mer
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To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
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Physio consultant was great and thorough logging the referral, however, I had to call back chasing my referral, wasn’t sent due to a setting on my account which wasn’t noticed. This has made my face t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service from beginning to end
Great service from beginning to end. Prompt and efficient.
16. juni 2026
Svar fra HBSUK
We appreciate your feedback! We're glad our service was prompt and efficient.
Svar fra HBSUK
We're glad to hear your initial referral was excellent and prompt. Thank you for your feedback!
So great and easy to talk with someone!
23. juni 2026
Svar fra HBSUK
We're glad we were easy to talk with. Thank you for your feedback!
Unhelpful advice Given some options for physio with…
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of these places was accessible. Only way would be to write down post codes etc, and look each of them up before deciding. Hopelessly impractical and unhelpful!
24. juni 2026
Svar fra HBSUK
We appreciate your feedback regarding the accessibility of the physio options. We recognise how crucial clear location details are, and we are reviewing our communication process to include more comprehensive geographical information.
Svar fra HBSUK
We're happy you found our physio knowledgeable. We appreciate your kind words!
Very professional and helpful
Very professional and helpful. Understood my needs and helped to provide a suitable program to assist
19. juni 2026
Svar fra HBSUK
We're glad our team was professional and helpful, and that we could provide a suitable program to assist you.
All good slightly late but I was…
All good slightly late but I was informed so no problem understood my concerns listened and arranged appt quickly
24. juni 2026
Svar fra HBSUK
We appreciate your understanding regarding the slight delay. We're glad we could address your concerns and arrange your appointment swiftly.
Svar fra HBSUK
We're glad we could help and anticipate your needs. Thank you!
Svar fra HBSUK
We appreciate your feedback. We are always working to improve our services.
Vary quick appointment nd quick results…
Vary quick appointment nd quick results by AXA.
19. juni 2026
Svar fra HBSUK
Thank you for your 5* review ! We appreciate it.
Great session and advice
Had a great session and advice given which has already started to make a difference
22. juni 2026
Svar fra HBSUK
We're so pleased to hear our advice is already making a positive difference for you. Thank you for sharing!
Quick and professional
So far the experience has been perfect, spoke to Emily first day and had e-ray the next day, cant get better than that. So far very happy, Thank you.
23. juni 2026
Svar fra HBSUK
We are so glad to hear about your perfect experience and prompt service. Thank you for sharing your positive feedback; we truly appreciate it!
Fast and easy to do well explained…
Fast and easy to do well explained results with great booking service
Very happy with my experience
24. juni 2026
Svar fra HBSUK
We appreciate your feedback! We're glad our service was fast, easy, well-explained, and that you had a great booking experience.
I experienced pain in my achilles…
I experienced pain in my achilles tendon and swelling for several weeks before I decided to contact Private Healthcare. I was referred to a physio who discussed the condition and recommended I first check DVT by going to my GP or A & E. I called up AXA and expressed my surprise at being referred to A & E by private healthcare. after several transfers to other departments, the final lady told me she would refer me to set up an appojntment with a physio that would be able to refer me for imaging/scan for DVT. A few days later I had the video appointment and the physio expressed that he did not think I had a DVT and he could not refer me for a scan. I have ended up with no scan and no physio.
12. juni 2026
Svar fra HBSUK
Thank you for sharing your experience, we are concerned to hear about the difficulties you encountered with your referral. We would like to follow up with you and understand what further we can do to help, we can be contacted at your convenience on 0115 857 3843.
I felt like I was listened to and my…
I felt like I was listened to and my opinion mattered also very informative
23. juni 2026
Svar fra HBSUK
We are pleased to hear you felt heard and informed. Thank you for your valuable feedback!
the appointment and scans were very well organized and quick
The appointment and scans were very well managed and quick, I couldnt believe how well organized they were, thanks so much
21. juni 2026
Svar fra HBSUK
We're delighted to hear your appointment and scans were well-managed and organised. Thank you for your kind feedback!
Lots of good information and a planned…
Lots of good information and a planned way forward, but I haven't received any emails about how to treat my issue since the call, which was promised.
15. juni 2026
Svar fra HBSUK
We appreciate your feedback and apologise for the missing follow-up emails. Please contact us at your convenience on 0115 857 3843. We can look into this further.
Finding physio from list was not smooth
15. juni 2026
Svar fra HBSUK
We regret the difficulty you faced. We are improving our list for smoother navigation.
Great fast superb service
23. juni 2026
Svar fra HBSUK
We appreciate your feedback and are pleased that our service was great, fast, and superb for you. Thank you for the review.
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