An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to book an appointment with the online physio, even same day was available. The physio was prompt and professional and knowledgeable. Upon consultation a need for face to face physio was identif... Vis mer
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There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
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To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lots of good information and a planned…
Lots of good information and a planned way forward, but I haven't received any emails about how to treat my issue since the call, which was promised.
15. juni 2026
Svar fra HBSUK
We appreciate your feedback and apologise for the missing follow-up emails. Please contact us at your convenience on 0115 857 3843. We can look into this further.
Finding physio from list was not smooth
15. juni 2026
Svar fra HBSUK
We regret the difficulty you faced. We are improving our list for smoother navigation.
Great fast superb service
23. juni 2026
Svar fra HBSUK
We appreciate your feedback and are pleased that our service was great, fast, and superb for you. Thank you for the review.
Svar fra HBSUK
Thank you for your feedback! We're glad you had a positive experience.
Video is not working
Video is not working. Not sure how video appointment can be done without video. App is rubish.
23. juni 2026
Svar fra HBSUK
We regret the video issue. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful and very compassionate to my situation
23. juni 2026
Svar fra HBSUK
We're glad our team was very helpful and compassionate to your situation. Thank you for your feedback.
Virtual physio appointment
Virtual physio appointment - physio was great, very knowledgeable, understood the issue and made a recommendation. Follow up treatment was quick and easy to book.
22. juni 2026
Svar fra HBSUK
We're so pleased to hear your virtual physio appointment was great and that our clinician was knowledgeable. We're glad booking your follow-up was quick and easy.
Achilles issue
Online experience creating initial claim, answering questions regards the injury all positive.
From there follow up for an appointment was quick within a matter of couple of days
Chat over the phone with the physio where she confirmed in detail the issues I had experienced.
Follow up by physio in recommending me treatment and local physio's to use excellent
22. juni 2026
Svar fra HBSUK
We are so pleased to hear about your positive experience . It's wonderful that our physio provided such detailed and helpful recommendations. Thank you for sharing your feedback!
Svar fra HBSUK
Thank you for sharing your feedback. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
MRI scan
I am still waiting for someone to contact me with details of when a MRI scan can be scheduled
23. juni 2026
Svar fra HBSUK
We are sorry to hear that our service did not meet your expectations. Please get in touch with us on 0115 857 3843, so we can assist you further.
Great patient experience. Detailed diagnosis discussion.
The GP took his time investigating the symptoms and requested the appropriate follow-up to better understand the situation. Much appreciated.
23. juni 2026
Svar fra HBSUK
We're glad to hear the clinician thoroughly investigated your symptoms and arranged appropriate follow-up. Thank you for your kind words!
Svar fra HBSUK
Thank you for your feedback! We're glad you had a positive experience.
Useless and waste of time
Useless and waste of time. Lots of none value adding question and then told needed to speak to some one who is more qualified.
10. juni 2026
Svar fra HBSUK
Thank you for sharing your feedback. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
A very thorough discussion prior to the…
A very thorough discussion prior to the booking of a scan
18. juni 2026
Svar fra HBSUK
We are glad you found our service thorough. Thank you for your feedback.
Excellent all round
The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked without any issues. The video call set up worked without any problems - easy to set up and join the call. Both of the practitioners I met with were excellent.
19. juni 2026
Svar fra HBSUK
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was hassle-free and that our communications were prompt and helpful. We are glad the video call setup worked seamlessly and that our clinicians provided excellent service.
Svar fra HBSUK
We're glad our service was helpful and easy to arrange for you. Thank you for your feedback!
The gentleman asked relevant questions…
The gentleman asked relevant questions and listened carefully to the answers given. Went through next stages line by line booking was arranged 3 days later
16. juni 2026
Svar fra HBSUK
We're happy to hear we provided such a positive experience. We appreciate you sharing your feedback about our team's attentiveness and efficiency.
Very poor experience
Well what can in say - really unhappy with HBSUK - I was told to see a virtual physio for my shoulder (by AXA via HBSUK)- after 3 appoints (one cancelled due to tech error) with 2 different people, they said “you will need to see someone (NO JOKE!) - so they sent me a list of consultants in my local area to choose from (I’m now 4 weeks into my first engagement via AXA).
So I pick the consultant, I wait another week for the appointment, arrive and check my self in - waiting… then my appointment is cancelled! I as the recipient why ? They say HBSUK - sent me to a breast surgeon! The nurse said he does “boob jobs and we “don’t know why you have been referred here”! 😡
I ring HBSUK, who take no ownership and blame AXA and that I have to ring them a fix it all up! I do, after 6 weeks I have finally seen a consultant for my shoulder!
REALLY POOR SERVICE! No ownership!
29. mai 2026
Svar fra HBSUK
Thank you for your feedback, we're really sorry to hear about your experience. We would like to follow up with you and understand what further we can do to help, we can be contacted at your convenience on 0115 857 3843.
The call with Jess was really pleasant and reassuring
The call with Jess was really pleasant and professional.
Jess was extremely helpful in directing and assisting me to provide a more accurate description of what I was experiencing that I hadn't remembered when I was initially giving my symptoms.
The virtual call experience was relaxed and reassuring and would recommend using this service to colleagues that have this service available to them.
4. juni 2026
Svar fra HBSUK
We are so pleased to hear about your positive experience and that our team member was able to provide such helpful and professional assistance. We appreciate your recommendation!
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