1. Sale process: bought a 39mm longines hydro- the staff was very helpful and quick. I never ordered before from online stores through chrono24 but my experience was beyond positive. 2. They shippe... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought a watch here from Harvey Store. The shipment got delayed because of a problem over at DHL. But everyone has given me a peace of mind, and the watch was shortly on it's way back to me. T... Vis mer
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I am trying to send back the watch because it came dirty with no original protective foil rather than strech foil wrapped around watch case. Warranty card has no dealer stamp on it and was filled 12 d... Vis mer
Bought a Hamilton Khaki Aviation Bronze via Chrono24. Communication with the Dealer was good. The Parcel delivered within the approbriate Time. The watch exceeded my expactations, it looks much b... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Established in the world of Luxury Jewelry, Harvey Store represents a "must" in the watches industry, based in Zurich, Switzerland, and active in over 70 countries around the world with a constant development and expansion. The company is born as an innovative concept of fusion between antique goldsmith and modern avantgarde, representing a reference center that brings together the best watchmakers worldwide, aiming to constantly renew itself. It offers a wide range of products in trend, carefully selected to bring not only a guarantee of the service's quality but also, most than everything, a trusted connection with the actual fashion. Wins the trust of the luxury "ticking" lovers thanks to its professionality and experience in the field, maintains its name strong and alive due to its interest and care for details, becoming so one of the most trusted companies worldwide. The success also comes from a particular interest of ours of performing in front of a public that includes not only loyal admirers and experts but also new members in this perpetually developing field, showing them stories from a world that keeps fascinating and amazing us. More than this, Harvey Store is happy to tell its own story and impress by its passion about this field.
Kontaktopplysninger
Chaltenbodenstrasse, 8834, Schindellegi, Sveits
- info@harveystore.com
- harveystore.com
4,0
Bra
861 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Die Uhr wurde super schnell geliefert
Die Uhr wurde super schnell geliefert. Alles bestens. Ich kann Harvey Store nur weiterempfehlen .
28. januar 2026
Anmeldelse skrevet uten oppfordring
Fast delivery & low prices
Bought a discounted Junghans Max Bill watch. It was sent from a jewel shop in Hamburg via UPS. Ordered on Monday evening and received the watch on Thursday morning. The watch and the boxing was in great quality. Had a good experience.
5. februar 2026
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Everything ok
Everything ok. Fast delivery. Excellent communication.
3. februar 2026
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Svar fra Harvey Store
Thank you for your feedback.
We would like to clarify that we were closed for the last two days due to our annual inventory and a regional public holiday, which unfortunately caused a delay in our response.
We are absolutely not a scam. We have already contacted you directly and provided the return instructions so the matter can be resolved promptly.
We sincerely apologize for the inconvenience and remain fully available to assist you until the return is completed.
Harvey Store ist ein exzellenter Händler..
Harvey Store ist ein seriöses Unternehmen mit kompetenten, freundlichen Mitarbeitern. Das wurde deutlich, als die Versandfirma, die meine Bestellung ausliefern sollte, die falsche Adresse verwendete. Harvey Store schaltete sich ein und verhinderte das Schlimmste, so dass die Sendung mich dennoch innerhalb eines angemessenen Zeitraums erreichte. Was die Ware selbst angeht, eine Hamilton Khaki Navy Scuba Automatikuhr, so ist diese in tadellosen Zustand.
30. januar 2026
Anmeldelse skrevet uten oppfordring
I am extremely satisfied with my…
I am extremely satisfied with my purchase from harveystoreDE. I ordered the watch via Chrono24 and the entire process was smooth and professional from start to finish. The seller was very responsive and communication was clear and reliable throughout.
The watch arrived quickly and exactly as agreed — brand new, perfectly packaged, and in flawless condition. Everything went exactly as promised.
I highly recommend buying watches from harveystoreDE. Their customer service is exactly how it should be.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Harvey Store
Dear Ziga,
thank you very much for your kind feedback and for taking the time to leave this review.
We are happy to hear that you were satisfied with your purchase and our service. It was a pleasure assisting you, and we remain always at your disposal for any future needs.
Kind regards
HarveyStore Team
I bought a Tissot
I bought a Tissot from the Harvey Store and I’m truly very satisfied, both with the quality of the product and the overall process.
On top of that, the service clearly went above and beyond: the staff were very professional, friendly, and customer-oriented. I was even contacted after the purchase and told that I could reach out anytime if I had questions or any issues, and they proactively checked in to make sure everything was alright. That kind of support gives you a real sense of security when buying a watch. Overall, a very positive experience, I can absolutely recommend the Harvey Store!
20. januar 2026
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Great and very fast support response…
Great and very fast support response that helped me resolve the watch magnetization issue.
20. januar 2026
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Satisfacción garantizada
Excepto un problema con el transporte de la mercancía, que fue solventado rapidísima y eficientemente resuelto por la Sra./Srta. Silvia, toda la experiencia de compra ha sido muy satisfactoria.
El producto corresponde fielmente con las fotos y descripción del vendedor; los temas de garantía y facturación están claros y meridianos; la comunicación con el vendedor, fluida e inmediata.
Lo recomendaré sin reservas a cualquiera que me pregunte. Cinco estrellas merecidas.
23. januar 2026
Anmeldelse skrevet uten oppfordring
We still didn’t recieve our watch
We still didn’t recieve our order after 2 weeks. Its regarding the longines qonquest watch to Den Hoorn, The Netherlands. How can we get in contact?
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Harvey Store
Dear Robin,
thank you for your review and for bringing this to our attention.
According to the tracking information, the shipment has arrived at destination and is currently on hold due to a local delivery issue. This can occasionally happen because of local routing or address verification at the destination hub.
We have already contacted DHL directly to request clarification and to ensure the parcel is released and scheduled for delivery as soon as possible.
Our customer service team is actively monitoring the case and will keep you updated. You are of course welcome to contact us directly so we can assist you promptly and provide all necessary details.
Kind regards
HarveyStore Customer Care
Profissionais 5 ⭐️⭐️⭐️⭐️⭐️
23. januar 2026
Anmeldelse skrevet uten oppfordring
Repeated delays with lacking communication
I made a purchase on December 18th. On the website, the product was shown as being in stock. Upon ordering, the website displayed it as confirmed, as it still is to this day.
On December 29th, the website displayed the item I ordered as being on pre-order.I had still not gotten any information on shipping. Made contact via e-mail, got response same day: They were awaiting watches from manufacturer, estimated time of arrival end of week.
On January 5th, I had still not gotten any other info. Response one day later: Estimated delivery to the Harveystore the same week.
On January 14th, still no watch, no shipping ETA. Tried to inquire again to no avail.
Disappointed with delays and delays.... You'd also expect some communication from the seller if nothing happens in 10 days.
Will likely cancel order. Will update this review based on how smooth that process goes.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Harvey Store
Thank you for your feedback.
We would like to clarify that the watch you ordered was clearly marked on our website as “available on request”, meaning it is a pre-order item. As stated on the product page at the time of purchase, the estimated preparation time is up to 30 days before shipment, with delivery taking place shortly after.
This information was visible before checkout and was also confirmed by our team via email during our correspondence. The delay is linked to the manufacturer’s supply timeline and is unfortunately not something we can accelerate unilaterally.
That said, we fully understand your frustration regarding waiting times. For this reason, customers are always free to cancel their order at any time before shipment and receive a full refund if they prefer not to wait for the estimated pre-order timeframe.
We remain available to assist you and will continue to keep you updated as soon as we receive confirmation from the manufacturer.
Kind regards,
Harvey Store Team
Top performance
Overall, a very professional and nice buying experience. My watch has been delivered even quicker than projected
15. januar 2026
Anmeldelse skrevet uten oppfordring
Ottimo acquisto!
Ottimo servizio clienti. Consegna veloce e orologio top!
24. desember 2025
Anmeldelse skrevet uten oppfordring
19+ Days Without Delivery - Contradicting Explanations Provided
Update 30 January 2026: Still no watch delivered and no refund after more than 6 weeks. Order was with HarveyStore DE (Helvetic Time DE GmbH) via Chrono24; no separate Trustpilot profile for that German entity, so sharing my experience here under the HarveyStore brand.
After daily messaging from January 15, Adrian (who identified himself as a HarveyStore representative) offered a significant price reduction with free express shipment. I declined due to my initial experience with contradictory explanations and poor communication. Following this, I was contacted multiple times via WhatsApp including direct phone calls asking me to reconsider this review, with threats of "lawyers/ARAG."
I feel very unsecure because the company has my personal data (my private phone number was provided only for delivery purposes, never authorized for these contact attempts). I will be contacting authorities to protect myself.
This is my first time purchasing from this company, and other customers may have had different experiences. However, in my case, the usage of my personal data, pressure tactics, and attempts to influence my review are totally unacceptable.
Package returned to sender January 15. Refund initiated with Chrono24 on January 19. As of January 30, still waiting for my money from Chrono24. All communication should go through official platforms.
Original post:
I ordered a watch through Chrono24 with expected delivery December 20, 2025. As of January 8, 2026, I have not received the item.
Documented Facts:
Shipped: December 19, 2025
Package status: On hold in Porto, Portugal since December 26, 2025
Current status: Still on hold as of January 6, 2026
I contacted DHL Portugal customer service on December 30. According to their representative (chat transcript available), they stated: "On the 22.12 we received a communication from DHL Italy asking us to stop and return the shipment to Italy."
When I contacted HarveyStore about this DHL statement, they responded that they did not request any stop or return, and later explained: "Due to technical problems on the carrier's side, the parcel has to be returned to the sender."
The explanations I received from DHL and HarveyStore do not align. DHL's statement references a specific instruction from the shipper on December 22. HarveyStore attributes the issue to carrier technical problems.
The package has been stationary in Porto for nearly 2 weeks based on tracking data, which differs from the explanation that it "has to be returned to sender."
Timeline:
19+ days past expected delivery date
Multiple contact attempts across 3 weeks
No delivery completed
Contradicting explanations provided
After three weeks without resolution, I am now pursuing consumer protection channels and bank dispute procedures.
This review reflects my documented experience with this specific transaction. I have retained all communications, tracking records, and timestamps.
Legal Note:
Unauthorized use of personal data violates GDPR Articles 5 & 6.
Non-delivery after 41+ days violates EU Consumer Rights Directive 2011/83/EU Art. 18 (refund ordered 14.01, issued 19.01, awaiting payment).
Consumer reviews protected under Anti-SLAPP Directive (EU) 2024/1069.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Harvey Store
Dear Customer,
thank you for taking the time to share your feedback. We regret that this transaction did not conclude as expected and understand your frustration.
We would like to clarify several important points to ensure the situation is accurately represented.
First, the WhatsApp number used for communication was explicitly provided by us during the transaction as an optional and faster customer service channel. You were informed that you could contact us through this number, and all subsequent communication occurred only after you initiated contact via WhatsApp. No unsolicited or unauthorized use of personal data took place, and no contact was made outside the context of customer support related to your order.
Second, this review refers to an order placed with HarveyStore DE / Helvetic Time DE GmbH via Chrono24, which is a separate legal entity from the HarveyStore profile under which this review has been published. As there is currently no independent Trustpilot profile for the German entity, this review has been posted under a different company name, which may lead to confusion for readers.
Regarding the refund, we would like to clarify that Chrono24 exclusively manages both payments and refunds for transactions completed on its platform. Once the refund was initiated on January 19, the processing, timing, and execution of the reimbursement have been entirely under Chrono24’s control, and we have had no technical or operational ability to accelerate, delay, or otherwise influence the refund process.
Regarding the shipment, the parcel was returned to the sender by the carrier following internal handling issues on their side. As soon as it became clear that delivery could not be completed, the matter was escalated through Chrono24 in accordance with their procedures.
Despite this, we made several good-faith attempts to resolve the situation quickly, including proposing a replacement unit with express delivery at no additional cost. These proposals were entirely optional and made solely to reach an amicable solution.
All official communication regarding refunds and dispute handling is, correctly, managed through Chrono24, and we fully respect that process.
We regret that this experience led to dissatisfaction and wish to reiterate that no pressure, threats, or improper conduct were intended or carried out. Our goal has always been to resolve the situation transparently and professionally.
Kind regards,
HarveyStore
Montre achetée le 23/12/2025
Montre achetée le 23/12/2025, reçue aujourd'hui, conforme à la description. Neuve, dans son écrin avec les certificats, le tout à presque 20% moins cher. Formidable !
5. januar 2026
Anmeldelse skrevet uten oppfordring
Bonjour .Ce n'est pas dans mes…
Bonjour .Ce n'est pas dans mes habitudes de poster des avis sur internet mais là...
J'ai commandé le 21/11/2025 une montre ( presque 900 euros ) sur le site Harvey store avec un delai de 15 jours pour commander aupres du fabriquant jusque là pas de souci . Nous sommes le 27 décembre et toujours pas de suivi de commande ou je dis bien suivi de commande ...En parallèle la totalité de la montre a été payée a Harvey store ...
Je suis conscient des retards qui peuvent survenir surtout pour un article commande au Japon mais lorsque vous me répondez que vous allez la recevoir semaine dernier et que j'ai toujours pas de vos nouvelles je trouve ça incorrect.
A ce jour je ne sais pas quand je vais recevoir ma montre ,2026 , 2027 ....
Vous pourriez au moins tenir au courant le client des retards car là c'est moi qui revient a chaque fois vers vous .
Dommage les prix sont très intéressants mais le délai est très très trop long
27. desember 2025
Anmeldelse skrevet uten oppfordring
Bonne communication lors de la…
Bonne communication lors de la transaction, envoi sécurisé, merci pour cette montre.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Thank you guys
My order was reserved and shipped the same day that was placed. Their stock is impressive and their customer support is top notch!
8. desember 2025
Anmeldelse skrevet uten oppfordring
Very satisfied with the entire watch…
Very satisfied with the entire watch purchase process
16. desember 2025
Anmeldelse skrevet uten oppfordring
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