Vše v pořádku. Objednala jsem kožené boty, které v ČR stojí 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bílá kůže. Zásilka přišla za týden, přesně podle informace při objednání. Pozor p... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/p... Vis mer
Selskapet har svart
Musím napsat nové, horší hodnocení. Minulé hodnocení o poškozené krabici a delší době dodání, než deklarované, stále platí. Připojuji k tomu však problém, na který jsem přišel až během použití zakoupe... Vis mer
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I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hardloop
Skrevet av virksomheten
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktopplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrike
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
Bra
942 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Hardloop
Hi Libuse,
Thank you so much for your wonderful review! 😊 We’re glad everything went well. The Altra Lone Peak 9 Plus is a fantastic choice for your trail adventures. We hope to see you back soon for more athletic challenges! 🏞️
Best regards,
Guillaume – HardGuide
I still did not receive the package.
29. juni 2026
Svar fra Hardloop
Hello,
Thank you for your feedback.
We are sincerely sorry that your order took longer than expected to arrive. We completely understand how frustrating it must have been to wait without receiving your package.
We can see that your order has now been successfully delivered. Nevertheless, we would like to sincerely apologize for the delay and the inconvenience it caused.
Thank you for sharing your experience. Your feedback helps us continue improving our delivery process and customer service. 🌲
Kind regards,
Blandine – HardGuide
Card payment issue
Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/payment although with a few days delay. Package received in time with detailed tracking once it has started being shipped. Product received in great condition and overall satisfaction was great mainly due to the technical support help.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hardloop
Hello David
Thank you so much for sharing your positive feedback! 😊 I'm thrilled to hear that our technical support could assist you and that everything went smoothly in the end. Your adventure starts with us, and we're delighted to be part of your journey! 🏞️
Best regards,
Antonin - HardGuide
Svar fra Hardloop
Hello Jan,
A big thank you for your fantastic feedback! 😊 I'm thrilled to hear everything went smoothly with your order. The La Sportiva Aequilibrium Hike Gtx is indeed a great choice for your outdoor adventures. Looking forward to seeing you on the trails again soon! 🏞️
Best regards,
Antonin – HardGuide
Vše v pořádku
Vše v pořádku. Objednala jsem kožené boty, které v ČR stojí 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bílá kůže. Zásilka přišla za týden, přesně podle informace při objednání. Pozor pouze při placení kartou, ukazuje to eror, ale platba proběhla.
26. juni 2026
Svar fra Hardloop
Dobrý den Monika,
Velké díky za váš úžasný feedback! 😊 Jsme nadšení, že jste byla s nákupem spokojena. Vaše spokojenost je pro nás největší odměnou. Těšíme se, až se opět setkáme na vašich dalších dobrodružných cestách! 🏞️
Sportovně,
Blandine – HardGuide
Svar fra Hardloop
Dobrý den Michal,
Velké díky za vaše skvělé hodnocení! 😊 Jsme nadšeni, že jste spokojeni s našimi službami. Doufáme, že se brzy znovu vydáte na dobrodružství s námi po vašich oblíbených stezkách! 🏞️
Sportovně,
Arnaud – HardGuide
Logistical problems
I gave you my address but the parcel has not arrived yet. Surprisingly, DPD could not find me. It has been in a DPD depot for a week. Big chaos.
24. juni 2026
Svar fra Hardloop
Hello Martin,
We are sorry for the delivery delay caused by DPD and understand your frustration.
However, we are surprised by your 1-star review. Your order was prepared and shipped within the announced timeframe, and the issue occurred during the carrier's delivery process, which was unfortunately beyond Hardloop's control. According to our information, you have since received your parcel.
We will, of course, report this incident to DPD to help prevent similar situations in the future.
If you feel that our handling of your order deserves it, we would greatly appreciate it if you could reconsider your rating.
Kind regards,
Théo – HardGuide
Svar fra Hardloop
Hello David,
A big thank you for your fantastic feedback! 😊 We're thrilled to hear about your positive experience with our pricing and delivery tracking. The Adidas Adizero Evo Sl Woven is indeed a great choice for your adventures, providing excellent support on any trail. We can't wait to see you back for more outdoor fun! 🏞️
Best,
Romain – HardGuide
Bad ordering interface
16. juni 2026
Svar fra Hardloop
Hej András,
Tak for din tilbagemelding! Vi er kede af, at din oplevelse ikke var perfekt. Vi arbejder hårdt på at forbedre vores tjenester og sikre vores kunders tilfredshed. 🌲
Sportshilsner,
Guillaume – HardGuide
Haven't received ordered and paid in…
Haven't received ordered and paid in advance goods.
No communication at all... Help desk doesn't exists, the bot doesn't work/help.
19. juni 2026
Svar fra Hardloop
Hello Martin,
Thank you for sharing your feedback with us! I’m truly sorry to hear about the issues you encountered with your order. We’re committed to resolving this situation and have already contacted the shipping carrier following our written correspondence. Your satisfaction is our top priority. 🌲
Best regards,
Blandine – HardGuide
Price was cheaper than in the country…
Price was cheaper than in the country of production. Delivery was on time.
9. juni 2026
Svar fra Hardloop
Hello Monika,
Thank you so much for your fantastic review! 😊 We're thrilled to hear that everything went smoothly with your order and that our prices were competitive. We hope to see you again soon on your next adventure! 🏞️
Best,
Blandine – HardGuide
I expected shoes last week wednesday
I expected shoes last week wednesday, what was the estimated delivery date. I ordered the for a long hike I am going to. Well, now I am there without shoes. Order came 5 days late.
15. juni 2026
Svar fra Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry that your order was delivered later than the estimated delivery date. We completely understand how disappointing it must have been, especially as you had ordered the shoes specifically for your hiking trip.
We apologize for the inconvenience caused by this delay. Your feedback is very important to us and helps us continue improving both our delivery process and our communication with customers.
Thank you for your understanding. 🌲
Kind regards,
Blandine – HardGuide
Svar fra Hardloop
Hello,
Thank you so much for your wonderful feedback! 🌟 We're thrilled to know you're satisfied with your experience. May your next adventures be filled with excitement and new horizons! 🏞️
Adventure awaits,
Sixtine – HardGuide
Zajímavé slevy.
27. mai 2026
Svar fra Hardloop
Dobrý den, Libore,
Mockrát děkujeme za vaše skvělé hodnocení! 😊 Jsme nadšeni, že jste ocenil naše zajímavé slevy. Ať vám Altra Olympus 6 skvěle slouží na vašich dobrodružných výpravách a přináší perfektní pohodlí na každém kroku! 🏞️
Sportovně,
Arnaud – HardGuide
Doporučuji
Naprosto vše proběhlo v pohodě. Doprava do týdne ve výdejním boxu. Zboží top.
5. juni 2026
Svar fra Hardloop
Dobrý den, Josef,
Velice děkujeme za váš úžasný příspěvek! 😊 Jsme nadšení, že vše proběhlo hladce a že jste spokojený. Těšíme se, až se znovu setkáme na dobrodružných stezkách! 🏞️
Sportovně,
Antonin– HardGuide
Great eco packaging
Great eco packaging, the paper tape is very durable, but somehow the box is still easy to open.
I apperciate that there wasn’t any unnecessary filling, bubble wrap and stuff with products that don’t need it. Just the product and a cardboard box.
The product came in a perfect condition and i am very satisfied with the quality.
3. juni 2026
Svar fra Hardloop
Hello,
Thank you so much for your wonderful feedback! 🌟 We're thrilled to know that you're happy with our eco-friendly packaging. Your satisfaction and love for the outdoors inspire us every day. Can't wait to support your next adventure! 🏕️
Warm regards,
Sixtine – HardGuide
Svar fra Hardloop
Hello Vítězslav,
Thank you so much for your wonderful feedback! 😊 We're thrilled that you appreciated the delivery overview. Your satisfaction is our greatest reward. We can't wait to accompany you on your next adventure! 🌲
Best regards,
Camille – HardGuide
Svar fra Hardloop
Dobrý den, Bohuslavo,
Moc děkujeme za váš fantastický komentář! 😊 Jsme nadšeni, že jste byla spokojená s rychlostí dodání. Těšíme se na vaši další návštěvu a nové dobrodružství! 🌄
Sportovně,
Blandine - HardGuide
Svar fra Hardloop
Hello David,
Thank you so much for your great feedback! 😊 We're thrilled to hear that everything went smoothly with your order. Your satisfaction fuels our passion for adventure. Looking forward to seeing you back on the trails soon! 🏞️
Sportingly,
Blandine – HardGuide
I still haven't received my package
I still haven't received my package. In package tracking I see it's on it's way but it should be delivered already last Friday. From last Friday I see estimated delivery day is always the day I check and each other day I see again nothing happen. Please fix it.
2. juni 2026
Svar fra Hardloop
Hello David,
Thank you for your message and sorry about the delay with your delivery. We have started an investigation with our shipping partner to find out more about the whereabouts of your package. As soon as we have an update, we will get back to you.
I remain available if you have any questions and hope your next adventure will be starting soon! ⛰️
Guillaume - Hardguide
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.