High quality hair at affordable prices! Colour matched perfectly, excellent customer service. I received the deluxe hair extension and half head clip ins for the front pieces to hide my blunt lob. I c... Vis mer
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I just bought a halo hair extension and when it came I had a problem with the wire I couldn’t shorten it to fit my head so sent an email to their customer service and shortly after had a reply explai... Vis mer
Amazing customer service! I had to return my order, and the team at Halo Hair Extensions were so helpful and made the whole process really easy. They sorted everything out straight away and were frien... Vis mer
Getting a refund is awful there is no communication at all ! Have you noticed only reply when its a good review ! so surprised they are still able to trade !!! Order #5489... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"
Kontaktopplysninger
West Yorkshire, Storbritannia
- 01924 896336
- info@halohairextensions.com
- halohairextensions.com
4,3
Enestående
295 anmeldelser
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First time trying halo extensions
First time trying halo extensions, they colour matched to my hair perfectly, were easy to use & are so soft 😍
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Consumer,
Thank you so much for your excellent review regarding colour matching service & our Halo product. We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
Amazing
I’m so pleased with my hair halo .. my wire needed adjusting so I sent it back and unfortunately it got lost with Royal Mail, But Halo Hair Extensions customer service have been absolutely fantastic and sent out brand a brand new halo for me!! I received it the next working day. I’m really happy and grateful!
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Di Marie,
Thank you so much for your excellent review regarding our customer service! We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
PLEASE DONT WASTE YOUR MONEY!
PLEASE DONT WASTE YOUR MONEY!
I’ve worn extensions for 8+ years and needed a break from the tapes glue etc. so I purchased the ‘premium’ halo and I should’ve returned it straight away when I noticed thick black fishing line type strings all through it, coloured pieces of strings throughout it but it was my birthday and I wanted ‘nice’ hair, so I had to use them. Disgusting hair that Matt’s up after 10 mins of wearing, snaps and I bought a 20 inch it is now 16 inches after 3 months and wearing only 7 times max. They shed like crazy and snap and are impossible to even brush after wearing once. Pleasee read the reviews I wish I did before, I would’ve saved £200 and could have bought better quality of shein. I’m a hairdresser by trade and can confidently say these are the worst hair extensions I’ve ever come across. DO NOT BUY!!
9. desember 2024
Anmeldelse skrevet uten oppfordring
I just got my halo within 24 hours from…
I just got my halo within 24 hours from putting the offer! Amazing product! Exceeded my expectations. I got advice via email from their team about the colour, the thickness and the length. I sent them pic of my hair colour and they recommended me the perfect colour match! Easy to wear! Looks natural and I am loving it!
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Nelly,
Thank you so much for your excellent review regarding our product & customer service team regarding colour matching! We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
I bought the thinnest option of halo…
I bought the thinnest option of halo extensions, unfortunately halo wasn't suitable for very thin hair ovners, too thick, heavy and uncomfortable. Team was very helpful and done some repair jobs and customize it to my needs. Thank you again.
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Boo
Thank you so much for your great review regarding our customer service! We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
Good range of colours and exceptional service!
I ordered a halo in teal, I was very excited to see that they had my exact shade in stock! It is not often that you find extensions in fantasy colours! So top marks for that! The order was easy to place and they dispatched it very quickly! Unfortunately I had an issue with the courier/delivery, but Halo London’s customer service was second to none in resolving the issue! I think I can say that this company has provided me the best customer service experience I have ever had with an online company! I would not hesitate to recommend them, I have bought their products in the past and they have always been wonderful! 10/10 and 5 stars to Rachel who dealt with my query. X
22. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Kelly C,
Thank you so much for your 5 star review regarding your experience with ordering from Halo Hair Extensions. It's always great to hear when customers are impressed with our customer service. We appreciate you taking the time to leave this review for others to see. Thank you for your recommendation.
We will make sure Rachel is aware of this review :)
Kind Regards,
Halo Hair Extensions
Very happy with recent experience
Very happy with recent experience. I did feel like the hair didn't last as long as I expected so I emailed to ask why this would be, the response was highly professional and full replacement was given without question. Highly recommend
19. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Consumer,
Thank you so much for your excellent review regarding your recent experience with Halo. We appreciate you taking the time to leave this review for others to see. Thank you for your recommendation.
Kind Regards,
Halo Hair Extensions
I have used these hair extensions for…
I have used these hair extensions for 12 years now both in salon and for myself, the halo’s are amazing , I highly recommend them. Fantastic customer service too.
1. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Good Morning Yvonne,
Thank you so much for your excellent review on behalf of yourself & your clients. It's always lovely to read such amazing feedback. We appreciate you taking the time to leave this review for others to see. Thank you for your high recommendation and your loyalty to us as a brand - it doesn't go un noticed. :)
Kind Regards,
Halo Hair Extensions
Matts, knots and snaps
Since this post I have been refunded customer service was fast to reply to queries and refunded once returned the hair.
In hair for less than 2 weeks and had to remove wefts
Hair matts continuously snaps and sheds.
I have purchased hair extensions for over 8 years and not had any that have lasted less than 9 months, these have barely lasted 9 days
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Good Morning Cat,
We are very disheartened to see this review in relation to the Luxe Weft you purchased from us on the 16th October 2024.
A member of our customer service team has now replied to your email which you sent at 21:41 on Monday 18th November 2024 at 10:25am on Tuesday 19th November & we are awaiting a reply from yourself hoping to rectify your issue. We are sorry we couldn't reply sooner but this was out of hours for us to reply.
If we have managed to help you out in this situation, we would hope you could edit your review on here to reflect our customer service.
Thank you.
Kind Regards
Halo Hair Extensions
Amazing hair
Amazing hair! I use this not only for myself but for my clients too! Everyone loves it and they have told me they receive compliments. I have used this hair for a good few years now and I couldn’t recommend it enough! It’s my go to hair and I wouldn’t order from anywhere else.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Good Morning Charlotte,
Thank you so much for your excellent review on behalf of yourself & your clients. It's always great to hear when hair extensions receive the best compliments. We appreciate you taking the time to leave this review for others to see. Thank you for your recommendation.
Kind Regards,
Halo Hair Extensions
Great and prompt customer service
Great and prompt customer service, rectified my issue immediately.
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Thank you review Natalie. It's always great to get a 5 star review dedicated to our customer service team. We appreciate you sharing your experience with others.
Kind Regards,
From the Customer Service Team at
Halo Hair Extensions
Excellent colour matching and customer…
Excellent colour matching and customer service! Speedy issue of refund as well
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Thanks for your amazing review Dijana. It's always fantastic to get a five star review related to our colour match service and customer service. We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
I purchased a halo extensions however I…
I purchased a halo extensions however I changed my mind and they was straight on it and got it refunded back.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Good Afternoon Olivia,
Thank you for leaving your review sharing your experience with others. It's always great to get an excellent review dedictated to our customer service team. We are so happy that you was satisfied with how we handled your matter.
Kind Regards,
Halo Hair Extensions
Definitely recommend
I own both halo hair and clip ins from Halo Hair extensions and have nothing but positivity to rave about them!!!
Quick deliver
Good quality
Great customer service
They wash well
Are so soft
I bought an Ash Blonde in both sets I own and then used hair dye to match it to my hair colour (as I dye my hair BRIGHT red).
9. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Jennifer,
Thank you for your raving review regarding our Clip Ins and The Halo, we are so glad you are impressed with our great service, quality, cusomter service & the washing / colouring process!
Thank you for your custom and high recommendation! It means a lot to us as a brand!
Kindest Regards,
Halo Hair Extensions
Excellent!
Great service, and really impressed with how efficient Halo Extensions are. The blend for my Clients Hair was absolutely perfect, and I would not hesitate to recommend to anyone who would like to add volume to their hair.
A real game changer!
14. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Good Afternoon L Stacey,
Thank you for your lovely review, we are so glad you are impressed with our great service!
We are proud to have created a brand that is affordable and great quality to all clients, Thank you for your custom and high recommendation! It means a lot to us as a brand!
Kindest Regards,
Halo Hair Extensions
Hair is amazing really light and…
Hair is amazing really light and comfortable on the scalp. Not really supposed to sleep with them on but I was able to do that for a week.
14. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Melissa,
Thank you so much for taking the time to share your review with us! Amazing to hear that you are so happy with our hair - even in your sleep :)
We look forward to welcoming you back in the future for more purchases with us.
Kind Regards,
Halo Hair Extensions
I liked the quality of the hair…
I liked the quality of the hair extensions and how easy they were to clip in, top quality and packaging was unreal too!
13. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Rubie,
Thank you for taking the time to leave us a 5 Star review regarding the quality of the hair extensions you received, this is very much appreciated.
Kind Regards,
Halo Hair Extensions
Great service and speedy delivery
Great service, send an enquiry abd received a response back the same day and the extensions arrived the following day! Had ordered a similar pair from a competitor and was having problems, where the lace wouldn't sit flat against my head and as I have very fine, thin hair it was bulging at the back of my head. Had previously owned a halo pair for 3yrs with no issues so thought is get another pair from Halo and absolutely no issues. As I was able to compare the hair with the competitor brand u could feel hiw the quality of halo hair is also much better
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Natalie,,
Thank you for taking the time to leave us a 5 Star review regarding your experience with us - this is very much appreciated.
We always try to make sure our customers receive the best customer care as with the hair extensions they receive. We thank you for your loyal custom to us as a brand.
Kind Regards,
Halo Hair Extensions
Disgraceful customer care
After paying the delivery charge on top of the hair piece, which by the way for Irish customers isn’t listed on the payment page, they emailed me looking for it, I questioned why I couldn’t see it, then I was told without any form of apology that it’s there!
I then paid it, and received another charge of €62 on customs to Ireland, which isn’t mentored anywhere on the site!
I’d love to post the emails from Rachel, who when eventually asked to get me a manager, told me they weren’t available, then when I said I’d leave this review, told me to go ahead.
They then sent another email offering refund of half shipment, after I said I was happy to go and review an awful service.
Your customer service stinks!
When I asked for a resolution I wasn’t given one and offering it after the fact is completely stupid.
Regardless of what the issue was this is a complete shit show for customer service.
M
Wouldn’t bother again.
FURTHER REVIEW
Following your reply, I rest my case! I won’t buy from you again, you completely missed the point
You’re so passive aggressive that you cannot accept any form of responsibility,
Pathetic.
This hairpiece is available cheaper elsewhere and I wouldnt bother if you don’t want end up in an argument with their staff!
Rachel probably answered this herself. I asked for a manager you refused!
Get a grip I maintain your customer care stinks! You didn’t help AT ALL! You made this experience horrific!
13. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Hello Aobh,
We are very sorry to see your review based on your experience with Halo Hair Extensions.
We are replying to this review to simply address the statements/complaints you have mentioned in this review.
We are sorry that you feel we should have apologised for this matter but we are unable to take full accountability and responsibility for the confusion when ordering to the Republic of Ireland. Looking back at your order, you selected the United Kingdom country option (which qualifies for free delivery at the time of ordering) If you selected the correct country "Republic of Ireland" when completing the order, all of the missed information would have been available for you to consider before placing your purchase.
Upon processing your order, our admin team brought this to the shipping teams knowledge which lead us to contact you by email to request the payment the shipping fee. On this email was all the missed information, stated very boldly, in regards to the shipping fee and future customs/taxes/duties fee and that this would be the customers responsibilty to pay when the order arrived in your country. We gave the option for you to cancel the order or for you to fulfil the order by paying the shipping fee. You kindly paid the shipping fee and the order was shipped with no issues.
Based on the chain of emails in question - Rachel identified herself as the manager and simply stated the facts of shipping and the future customs/taxes fees and was more than accommodating to kindly offer a resolution to a refund of the shipping fee for your inconvenience on this occasion. The MD of the company was unavailable at the time of request so Rachel persisted with trying to resolve your issue. Further more, she offered to help in the customs duties fee to which you declined the offer. The fact that Rachel told you to go ahead and leave this review is simply un true & you ended the converstion asking us to not contact you again which left us at a dead end when was trying to help you.
We always try to help our customers the best we can in relation to their experience when ordering from us so it never has to come to this.
Kind Regards
Halo Hair Extensions
Perfect for Alopecia Areata
My daughter has alopecia areata and found these halos amazing for one covering bald patches and two for adding length. There super easy to put on and don’t damage your hair at all! Recommend 100%
12. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Halo Hair Extensions
Thank you so much for your excellent review Linzi. We are so pleased to hear that our Halo product is amazing for your daughter. Thank you for the recommendation - we really do appreciate the support.
Kind Regards,
Halo Hair Extensions
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