Halford Anmeldelser 

Amateurs, they have no idea what is going on. I have motor home, booked it in for mot and service £315.going away at weekend. They ring me the day before mot is due and tell me they are not equipped to mot a motor home. Why not tell me before they took my money. I have to wait between 5 and 7 working days to get my money back. I now have to find another garage, don't think I will be going anywhere this weekend.

I am absolutely appalled by the dangerous service and biased treatment I received at the Halfords Autocentre in Guildford (Ladymead, next to the Shell station).My issues started when I paid them to repair my handbrake. The very next day, I brought the car back to this exact Guildford branch for its MOT. To my utter shock, they failed my car's MOT because of the exact same handbrake they claimed to have fixed 24 hours prior. Charging a customer for a safety repair and then failing them on that exact part the next day is completely unacceptable.To make matters worse, after my recent visit, my air conditioning system is now broken. The A/C part connected to the engine is severely malfunctioning—constantly spinning and stopping every 30 seconds, which was never an issue before they touched the car.Beyond the mechanical incompetence, the hostile atmosphere and the way I have been targeted makes me feel there is racial discrimination at play. The staff have treated me with zero respect and are now completely ignoring my attempts to contact them.They have damaged my engine components, taken money for failed repairs, and treated me with bias. I am escalating this branch to The Motor Ombudsman and Trading Standards. Do not trust the Guildford Ladymead branch with your vehicle or your safety.

Great service as always

As you have not contacted me since my google review I will leave a poor review EVERY month until you do so so others do not have to suffer with your incompetence as I have.

Formal Complaint: Service Failures and Safety Concerns
To the Regional Manager,
I am writing to formally lodge a complaint regarding a recent service at your Horsham branch. As an IMI accredited engineer with over 40 years of experience in the motor trade, I am deeply concerned by the lack of professional oversight, the inaccuracy of the records provided, and the disregard for standard safety procedures.

Timeline of Events:

Check-in: I dropped off my vehicle on Friday afternoon for a scheduled Saturday morning start. The keys were handed directly to the branch manager.

Delay & Lack of Record: By Saturday afternoon—20 hours later—my vehicle’s GPS tracker confirmed it had not moved. Upon calling, I was informed that the branch had no record of the vehicle even arriving, despite me handing the keys to the manager personally.

The "Service": I was promised two technicians would begin work immediately. Only one hour later, I was notified that a "Full Service" had been completed. As a professional in this industry, I find it highly improbable that a comprehensive full service was performed to standard within that timeframe.

Verification Failures: At collection, I was assured a post-service road test had been performed. This was demonstrably false. Both the vehicle’s GPS tracker and the zeroed trip meter confirmed the car never left the premises.

Mechanical Oversight: Consequently, an audible noise from the off-side rear brake shoe went undetected—an issue that would have been immediately flagged during a legitimate road test. Furthermore, the service book was left unstamped and tyre dust caps were missing.

Current Status:
I was promised a follow-up call early this week to rectify the brake issue. Five days have passed without contact.

While I am more than capable of rectifying these mechanical issues myself, I have paid £300 for a professional service that was, by all evidence, bypassed or handled with extreme negligence.

Given the falsification of the road test and the failure to complete the basic administrative and mechanical requirements of a Full Service, I request a full review of this incident and an explanation as to why safety-critical steps like the road test were recorded as complete when they were not.

So I ordered a bike we payed for the bike and service they gave it to us it had a deflated tire we returned it they didn’t give our £10 back only the bikes money

Booked a air con regas check online intending to go in and get a quick check and regas . I was booked in next day 9 am .
I arrived ten minutes early went to the desk only to be told very rudely " we won't be booking anything in here till at least next Friday " then he just walked off.
I left , phoned Kwik Fit who booked me in next morning . Again I arrived just a few minutes early dropped of my van and two hours later had it back with the air con regas done and running perfectly .
Last time I ever use a Harlfords auto centre .

I want to give a big thank you to Matt and Tim at the Southampton Millbrook Halfords. They went above and beyond to help me today.

My indicators and horn fuse (a micro fuse) had blown while I was on the motorway. I must have tried eight or more service stations, and most places didn’t seem particularly interested in helping. I was an hour from home on a motorbike, and giving hand signals isn’t exactly ideal.

I stopped at this Halfords, explained the situation, and showed Matt the old fuse. The second thing he said—after “Good morning”—was, “I don’t think we have anything like that, but let me go and see what I can find.” It was genuinely refreshing to meet someone willing to help even though I wasn’t a paying customer.

Tim eventually managed to find the exact fuse I needed (lucky me!), and thanks to them both, my one‑hour ride home was far more enjoyable and a lot safer.

Thank you, guys. You were fantastic.

— Mike

I had an extremely disappointing experience at Halfords Bromley yesterday.

Today is my daughter’s birthday, and I visited the store to buy her a bike. There were no staff available on the first floor, and I had to wait around 15 minutes before asking reception for help. When a staff member finally arrived, his attitude was rude, dismissive, and completely unhelpful.

The bike my daughter liked was clearly labelled for children aged 9–12, with a height range of 136–154 cm. My daughter is 145 cm tall, so it was within the recommended range. Despite this, the staff member repeatedly insisted in a dismissive tone that it would not fit her and that I should choose a “kids’ bike”. Even after my daughter sat on it and it appeared to fit her well, he continued to argue rather than assist.

When I said I would take the bike, he responded rudely, saying I could not just take it and ride it on the road, and repeatedly challenged what I meant, even after I clarified that I meant I wanted to order it. He then said delivery would only be available on Tuesday, which I accepted, but instead of helping me complete the purchase, he called another branch and told me to go there instead.

He also mentioned a £10 assembly charge. I simply asked whether it was possible to buy the displayed bike, as I had previously done this when buying a bike for my son from Halfords. Instead of answering professionally, he spoke to his colleague on the phone in a mocking way, saying that “they don’t understand what assembling the bike means for £10”. That was unnecessary and disrespectful.

I fully understand that ordering may take time and that assembly charges may apply. My complaint is not about the process — it is about the staff member’s rude tone, poor attitude, and complete lack of willingness to help a customer. I am a Halfords member and was ready to buy the bike, but this experience made me leave without purchasing anything.

Very poor customer service from Halfords Bromley.

Looked after my car👍
Good service time, thank you
Lucy on reception a pleasure to talk too

I got my specialised hybrid cycle serviced at Halford in October 2025, paid a fair amount of money and also took out a years enhance care package for which I had to pay extra. . I rarely cycle so was a bit disappointed when the gears got stuck after having used the bike for less than a dozen times. The store does not have a contact number so I contacted customer services, they advised me to go to the store. I went to store last week and after waiting for more than half an hour managed to speak to one of the shop floor assistants who booked me in for today. Day before yesterday, I received an email from Halfords saying the appointment had been cancelled without giving any reasons. Today I tried their chat service and asked for another appointment to book my bike, I was told that their specialist team would contact me within the next 7 days.
My advise - Avoid them.

I made a click and collect purchase for something I needed urgently. I got a message saying my order was ready to collect so I went to the Bridgwater store to collect it within the website stated opening hours and the store was closed! Grrrr so cross. I went to the online support chat to get a refund and after wasting 30 minutes with the useless chat support they said that only a store can process a refund. I went into a different branch to try and get a refund and they said that only the store I can a refund from was to click and collect store that the order was assigned to. How can I go into a store that isn’t open?! I then, after some digging, found a number for a customer service who told me that they couldn’t do anything and would get someone to phone me back to ‘talk about it’ in FIVE TO SEVEN WORKING DAYS. I then tried to phone head office who just sent me back the customer service queue. The whole process seems to be in breach of UK law as far as Distance Selling Regulations are concerned. I’ll never buy anything from Halfords again.

Absolutely worthless Customer Support options.

Trying to arrange a return & refund has been an impossible endeavour. My options are:

Find a way to my nearest store (which is too far away for me to travel)
Or CALL their customer support which offers no options for someone who is deaf (me).
I can't chat on their site as I didn't order with an account and can't get my order to connect to my account. Any attempts to chat with someone and they just redirect me to the 2 options I've EXPLICITLY told them physically I can't do.

Useless and will never use this company again.

Having just had my air con sorted by Halfords Wallasey such a professional group of people and such a good job very courteous towards customers.

I would highly recommend them and would definitely use them again ! Especially Roy who was highly professional and expert in his job

Mavis Owens

The only reason it got a one is because you can't put a zero.ordered a tyre online 2 prior to booking day go to the garage in Livingston only to be told the tyre wasn't ordered and have to reschedule what is the point on having a online booking service if you can't have the part to do the job in a cost of living crisis that's wasting valuable money on fuel to be told the basics that the part is not on site to do the job the irony is the emailed 4 times to remind of my appointment so annoying so unprofessional so unprepared and so annoying with poor customer service from this organisation which says it prides itself on customer satisfaction well hardly that's not a good advert when no one does the very basics of ordering the part to do the job

Website so so slow - frustrating!

I ordered a particular dashcam online and paid for installation at my home for a particular reason. My appointment arrived and mobile person came out. First thing he said was he has a different dashcam to what I ordered and explained not much difference. That the one i ordered shouldn’t have been online and haven’t got any of them. He asked if I wanted to rebook for a weeks time if I wasn’t happy but due to a personal circumstance which I explained I needed it fitting that day. He installed and I asked if could help with downloading app and showing how it works which was important to me and when I spoke to someone online they said all would be explained and would be working before he left. Unfortunately that wasn’t the case but he gave me name of app and it’s easy and I can connect it to my phone easy enough. He left. I downloaded app and it wouldn’t connect. I asked someone else and they couldn’t either. I ended up going to visit my local Halfords store where I explained situation and they were mortified that I had been left in that situation. Basically I had been given another dashcam one that he probably had on his van and was not given a new receipt either so no proof of purchase of wanted to take back or a problem. The people in the store were brilliant. Listened, understood and empathetic and ready to remedy the problem. I was booked in for following day and Sean removed the other one and installed Halo Pro which I originally paid for. Nothing was to much trouble and after installing sat with me explaining how app works and how dash cam works. Sean brought the faith back regards customer service.
Store is Swansea Llansamlet 0981.
There are times when we put our faith in businesses when we need help and at first the external fitting team failed miserably but the store were amazing. Whilst I sat at the store waiting I also witnessed other great customer service to other customers which raises a smile to some on that morning. Well done.
Halfords you seriously need to sort the external part out with the company installing dashcams as giving you a bad reputation.
Thanks Sean the auto tech and the lady in the store who I didn’t get her name when I first when in to complain.

They made wait 45min even though I came on time for appointment. They didn't know exactly quote for fitting stereo so they said they will call Me following day, but they didn't. Tried to call them but they never pick up call. Now customer service says 7 business day to chase it up.

Again! This is the third time of trying to get my new tyres fitted by Halford! Joke is more like it! After the first boy didn’t want to do the job because it was the auld firm. you then send him out again! After I have place a complaint against him! Needless to say he didn’t even show up this time after me booking a slot for him to come on the Friday morning. After he called and said he was coming, about 1hr and 50mins later, he texted me to say he had cancelled the job! Put another complaint in, nothing has come to head with my complaint. Still waiting…

So, after a second time of wasting my time, I thought I will take it to the garage as I have a voucher for this and needed to use it. Otherwise, I would have never used yous in the first place! So, for my third attempt to getting my tyres fitted with yourselves, I drove to pumpherson, where again, out of the three tyres your “mechanic” couldn’t take the third tyre off!! At this point I have no words! Suggested I got a guy to come in and take the wheel nut off, but was going to cost me! Told the young lad, no! To put my tyre in the car! I drove to my uncle who is a retired mechanic! And within 10mins the wheel nut was off!

So, again halford! Your service is shocking! To say the least. And non existent! Clearly care more about these signs ££ rather than giving great customer service! If I could give you no stars, this is what I’d be given! AVOID AT ALL COSTS!!!!!

I've used Halfords a lot in the past and their website though not the best has been OK, However now it is absolutely rubbish. It is impossible to find and compare products, continually asking for my car registration and location and offering me a very limited choice of products. Halfords is no long a company I can buy my car parts for on line, it is just ridiculous and must be loosing itself a considerable amount of business.

Very disappointing experience with Halfords MOT service.

I booked my MOT through the membership offer that included a “free MOT”, but the whole experience felt more like a tactic to generate repair income than a fair inspection.

My car was failed for issues including [INSERT FAIL REASONS — e.g. “wipers”, “bulb alignment”, “tyre wear”, “brake imbalance”, etc.], and I was immediately pressured towards paid repairs. What was most concerning was the way everything was presented as urgent and costly, despite the car not having shown any serious problems beforehand.

As someone attending alone, I genuinely felt taken advantage of and spoken to in a way that made me feel intimidated and pushed into spending money unnecessarily. Instead of feeling supported as a customer, I left feeling anxious, stressed and questioning whether the fail reasons were being exaggerated to create extra work.

An MOT should be about safety and transparency, not making customers feel pressured or vulnerable. I would strongly recommend getting a second opinion before agreeing to any expensive repairs suggested here.