Halford Anmeldelser 

Dreadful website, can't simply phone store to enquire about stock,forced to go onto online chat with an idiot,halfords are utterly useless nowadays.

Had tyre booking for 11:30 expecting it to take about an hour. When dropping off tyres i was aked to leave the car with the all day which I couldn't do as I live 30 min drive away and needed car later that day. They used an excuse that they were behind schedule as their ramps were serviced withot prior notification. Regardless whether this is true or not, their tyre bays do not have ramps! I had to request that the order be cancelled and to issue an immediate refund. I was told refund would take bwtween 3 and 6 days. I put a complaint into their customer services woi stated they can't authorise immediate refunds. I escalated to the manager who did authorise a refund stating it could take 3+ days. Money was in my account before we finished the call but he was still adament that refunds take at least 3 days. Customer service is not at a level you would expect from a national company.

Sandhurst Halfords

I d like to thank the young lady an her colleague for their professionalism this morning for going out of her way to help in replacing a bulb due to disability as I can't bend , have a great day an again thank you

Awful experience, needed just a front pipe to my exhaust replacing, quoted for a new battery, a new exhaust and a new water pump. Been back to my regular garage as I only went to Halfords for a diagnostic test for an amber light,which was not flashing. I literally only asked for the diagnostic test, which they blamed on my battery and pump, it wasn't at all! The flex in the front pipe has blown and the code was linked to the emissions sensor because of it and not anything else. Quoted 1100 by Halfords and 250 by my garage. Ladies beware! Avoid where possible, shops are great but their garages try and rip you off

What an awful company Halfords are…. My wife went today to get a new battery fitted on her 2009 Mercedes 250cd
Halfords told her it was £170 for the battery and fitting and another £50 to re-program the car. Utter tosh!!!
Luckily she called me whilst sat waiting to have it done. I told her they were ripping her off and to go elsewhere. She did and got the job done with brand new battery fitted for £100. No £50 programming needed. In fact, the other garage laughed.
She wasted fuel driving the half hour there and back and could have gone to local garage in first place !

I have had my company car booked in for 5 weeks, on arrival this morning at the Tamworth Autocentre I was told that 'Tesla' is too wide and therefore cannot MOT it. They were challenged based on the fact that Tesla is no wider than any of the other cars they have there but still refused to support. The car is booked in through Arval therefore most likely complete work at a discounted cost so they don't like to do them, Rubbish service with bad management.

Booked a mobile tyre fitting appointment online for the next day. Realised not long after that we didn’t have the wheel locking nut key so called customer service who said they can add a locking nut removal to the order, but due to their systems being updated the day before they couldn’t take the payment for it over the phone therefore couldn’t add it to the order. I canceled the appointment in the hope I could re book it online WITH the nut removal service but there was no option for this. The agent I spoke to on the phone told me to ‘move away from your little ones’ (my kids). When I said I’ll move away but they’re likely to follow me her response was ‘well tell them you’re on the phone and to be quiet’. They are 2 and 3 years old! The whole reason why I needed a mobile fitter in the first place. I won’t be using Halfords again.

I initially brought Thule roof bars and bike rack from Halfords at Pipps Hill Retail Park in Basildon which was a good experience along with previous purchases from the extremely helpful staff. Step forward the manageress. When she tried fitting the Thule areo bars it’s a totally different story. Clamps put on the wrong way, rubbers not seated properly along with instructions blowing across the carpark and after 30 minutes watching two people clearly out of their depth, enough was enough. The manageress was getting frustrated and annoyed and she was extremely argumentative and wouldn’t listen to my concerns. The only thing more dangerous than someone who doesn’t know what they are doing is someone who thinks they do. One excuse was she hadn’t fitted a roof system to a VW Golf in 4 years. Really? Probably down to the fact that the VW Golf is the second most popular car in Britain. Avoid her at all costs as the rest of the staff are all spot on.

You would think that in this day and age, customer service and customer satisfaction is paramount to any business !! Clearly not at Halfords Store, Mansfield. I never have a problem finding what I want, but just despair at the wait to pay for one item !! There was a bloke sitting behind the counter faffing about with a customer sorting light bulb fitting out that was painful to watch and listen too - but worse another member of staff was standing next to the other till could clearly see I was waiting but walked off without making any effort to acknowledge me ? I don't particularly care how busy either of them were, but no excuse for not acknowledging me !! There are so few staff in branch now, that even Lord Lucan could have hidden here unnoticed !! Customers must come first Halfords, the company is not on its knees so for goodness sake have some customer courtesy to provide prompt and efficient service !!

I can’t praise Halfords Dunfermline enough. I’d been struggling with a car issue for days — the AA couldn’t sort it, Arnold Clark couldn’t sort it — but the moment I walked into Halfords and explained what was going on, they jumped straight in to help.
Within no time, they had my car fixed. No judgement, no hassle, just kindness and real expertise.
Outstanding service from a team who genuinely care. I’m so grateful.

Last year, Halfords advised me that my shock absorbers needed replacing. As it’s an expensive job, I decided to stretch them for another year.

Today, I had a full service at the same repair centre, yet there was absolutely no mention of the shock absorbers or any issue relating to them.

How can something requiring replacement last year not even be mentioned during this year’s full service?

To make matters worse, trying to contact customer services is a nightmare. It takes around an hour just to get through, and once you do, the experience is incredibly frustrating.

Very disappointing service and even worse customer care

The problem with the air conditioning is... the refund if it doesn't work is fake and... just to attract them, they don't give a refund... they rob you! The team of mechanics is awful and untrained... with arrogant and unreliable managers... a company designed to rip off customers. My experience is in Milton Keynes and Bedford... I DO NOT RECOMMEND IT!!!

I am extremely disappointed with my recent experience with Halfords Auto Centre.

I originally booked and paid for my car service and MOT for 17 August. I received several reminder emails and SMS messages beforehand, so I had every reason to believe my appointment was confirmed. I arrived at the garage on the day, only to be told that my appointment had been cancelled.

I was told that someone had tried calling me the day before from an unfamiliar number, but because I did not answer, the appointment was cancelled. What I find particularly disappointing is that there was no follow-up SMS or email informing me that my appointment had been cancelled. I had travelled to the garage expecting my car to be serviced and have its MOT completed.

After speaking with the garage, we agreed on 21 August in the morning, as my MOT was due to expire on 22 August. However, I subsequently received confirmation that my appointment had been moved to 20 August, despite never agreeing to that date. I had to contact customer service twice before getting through to the right person, who eventually corrected the booking back to 21 August.

Unfortunately, the situation became even more frustrating. On 20 August at around 6:36 p.m., I received an SMS informing me that Halfords had cancelled my service and MOT appointment again—just one day before my MOT was due to expire.

At that point, I had completely lost confidence in the service. I had made plans around these appointments and needed my car for work and everyday responsibilities. I therefore requested a refund and decided not to proceed with Halfords.

I appreciate that appointments can sometimes have genuine problems, but the way this was handled was extremely poor. The repeated changes and cancellations, combined with the lack of proper communication, caused unnecessary stress and inconvenience.

Based on my personal experience, I would not currently recommend Halfords Auto Centre for servicing or MOT work. I hope Halfords reviews what happened and improves its communication and booking procedures so other customers do not have to go through the same experience.

Aged person went for a car service. For 4 days a different issue was discovered on each day and charged for. Why were items not discovered on day one and then itemised to see if customer could afford this and agree to the fixes and charges.
Why not carry out the whole service, make a list and then do the work? You hear about older people being treated like this but it is so not expect from Halfords

Phil served us in Halfords Colchester and was extremely helpful, and knew exactly how to deal with our request.
Jim fitted our new wiper blades, and he was also excellent. Would definitely recommend this store ⭐️

Just terrible don't bother! Went for the incredibly simple job of replacing some of my tyres as the tread depth had worn. Took them a very long time 90+ mins however didn't matter much to me as it was right by some shops, the car seemed fine all new tyres fitted, however a week later I noticed a tyre was flat. I checked for nails or damage but nothing there so I called the garage who asked me to come back in that week at my convenience I thought brill they'll sort it quick. After the ‘repair’ they claimed it was leaking around the rims but had been refitted and was all good, about 2 weeks later though flat again… I called the garage who were not as helpful this time claiming they were busy so id have to wait nearly two weeks for an appointment or go mid day (I cant take time off work like most people) so i called customer service explained the situation as I didn't want to drive around on flat tyre again for another 2 weeks, after a long time and some back and forth they got back to me with a quicker appointment to get it fixed. I was getting annoyed at this point as this was my 3rd time at the garage for a tyre change but they claimed they had refitted it, it definitely wasn't leaking anymore now and they had fixed it. A bit worried I asked then if it was the valve or the tyre itself they said no its definitely just been leaving at the rims due to dirt ect. At this point I had my alloys professionally cleaned and couldn't image that was causing the issue but they were adamant so i left it and trusted it was fixed. 2 weeks laster as you can guess flat again! Customer service were so unhelpful and asked that i took it into their garage in another city… on a flat tyre? I said i just wanted a refund for the tyre and id take it to a real garage but they have refused. Claiming I need to take it to another garage for the forth time… Anyway i took it to a real garage and low and behold it was a faulty valve! No refund from Halfords their garages and mechanics are clearly unable to do the job given to 15 year old apprentices at real garages.

Extremely upsetting experience – appalling treatment from manager Kyle
I am absolutely disgusted and deeply upset by my experience at Halfords Autocentre Chester on Saturday 15 August 2026, particularly with how I was treated by the branch manager, Kyle.

My car had failed its MOT earlier in the week. I paid for the repairs to be carried out by a qualified mechanic and returned for the retest, expecting a straightforward process.

Instead, I was told the retest would not be carried out because of a flashing sensor warning. I was then told I would need to pay £105 per wheel for new sensors before Halfords would retest the car.

What I cannot understand is why this issue was not identified or mentioned during the original MOT just three days earlier.

When I tried to ask Kyle reasonable questions, I felt he was argumentative, dismissive and repeatedly talking over me. He referred to "previous MOTs" and I felt I was being treated as though I was lying when I was simply trying to understand what was happening.

I am autistic and suffer from severe anxiety, so the way I was spoken to was extremely distressing. I became so upset that I eventually left the premises in tears.

I also cannot ignore how the interaction made me feel as a woman. I genuinely feel that if I had been a man asking the exact same questions, I would have been treated very differently. I cannot prove that, but that is honestly how Kyle's behaviour made me feel.

I understand that cars can need repairs. My issue is the lack of a clear explanation, the apparent inconsistency between the original MOT and the retest refusal, the additional £105-per-wheel cost, and most importantly the way I was treated.

I left feeling humiliated, dismissed and completely let down.

Halfords seriously needs to investigate what happened, including the original MOT, the sensor issue, the proposed repairs and Kyle's conduct towards me.

Absolutely appalling customer service. I would not recommend this branch based on my experience.

I booked and paid online for a coolant top-up service at the Halfords Garage on Stafford Road, selecting an available appointment slot. When I arrived on time for my appointment, I was told that the service could not be carried out and my booking was effectively rejected on the spot.

What made the experience even worse was the attitude of a senior member of staff, who came across as rude and dismissive rather than trying to help resolve the issue. As a paying customer who had booked in advance, I expected better communication and a more professional approach.

If the garage was unable to provide the service, the appointment should not have been available for booking online in the first place. The whole experience was frustrating, inconvenient, and a complete waste of time.

Very disappointed with both the customer service and the way this situation was handled by the senior staff who should know better!

I paid £40 for the Bronze service at Halfords Charlton to have some maintenance done on my bike. I booked a slot in line with the website’s rules and paid upfront. I took time off work to bring my bike into the store, and on arrival the technician told me he could not look at my bike, the next available slot was in three weeks.

If the website allows bookings and takes payment for a slot, then tells the customer on arrival that there is no space, that is a serious failure. I wasted my time and my day off for nothing. Extremely poor experience and I would not recommend booking online with this store.

I am a Premium motoring club member who had their "Free MOT" whilst paying over the top price for a full service.
Shortly after this MOT and Service I noticed a pumping sensation on my brake pedal, usually indicative of warped disc brakes. Halfords diagnosed this and quoted me £430 for front replacement disc/pads.
RAC completed the work within a couple of hours at my home for nearly half the price £220. The reason for the warpage was due to seized pads which had to be hammered out of position due to lack of maintenance. How can this be the case when Halfords have just serviced and MOT my car. I contacted Halfords who didn't want t know so I have now cancelled my membership with them. They contacted me back saying that to cancel I have to pay an "EXIT FEE" OF £27.48. When I sue them for the damage caused by their "inactions or ommittance" they'll be paying me. So I recommend you all become non members as the quality of customer satisfaction is very poor as highlighted in the Trust pilot score, please?