Halford Anmeldelser 

Appalling service, amazed they are still in business. From start to finish was told conflicting information ie: advised to go to another branch to see a particular audio tech person, went, and they weren’t there. No one was either knowledgeable enough or wanted to take accountability for their particular area. Sent round and round in circles. Their website is also barely functional and maze-like in its lack of sign-posting. If it were an animal, it would be put down.

Terrible. The Hull branch gave slow service and, after two hours of waiting, told me my cycle2work purchase couldn’t be completed. Avoid at all costs.

Dreadful experience when attempting to cancel motoring club subscription, veering on the potentially illegal. The online cancellation system lacks transparency and clarity combined with manipulative methods to prevent the customer from cancelling. I intend to report my experience to the relevant ombudsman to prevent Halfords from using such techniques.

I had an appointment at Halfords Autocentre Aylesbury today at 12 PM for a tyre replacement and swapping the tyres from front to back. I dropped my car off at 11:45 AM, well ahead of my appointment.

Unfortunately, I ended up waiting for nearly 3 hours for what should have been a straightforward job.

I had planned other commitments around my booked appointment, so this delay was extremely frustrating and inconvenient.

What disappointed me even more was the attitude of the staff. When I raised my concerns, they didn't seem interested or particularly bothered. The only explanation was that it was a "busy day."

I understand that garages can get busy, but that's exactly why customers book appointments in advance. If there are delays, customers should at least be informed and treated with some consideration.

Very poor experience overall, both in terms of time management and customer service. I expected much better from Halfords.

I purchased an expensive e-bike online from Halfords and I wanted a receipt which unbelievably wasn’t included in the purchase.
I have tried multiple times to contact by phone, I eventually spoke to someone who after putting me on hold for some considerable time said I am putting you through to someone who will help, it was an automated review questionnaire. I gave all the questions a 1 star. What a joke, even ordering the bike wasn’t easy particularly trying to register.

I would seriously think twice before buying electrical items from Halfords. I paid around £80 for them to fit my dash cam, which has now developed a fault and keeps powering off.

Halfords want £75 just to remove the faulty camera and another £100 to fit a replacement. Their customer service has been appalling – dismissive, unhelpful and repeatedly hiding behind “out of warranty” instead of properly addressing my consumer rights.

If you are buying electrical equipment, be aware that if something later develops a fault, the aftercare may be extremely disappointing.

I was offered a £50 gift card, but this does not resolve the fact I am being asked to pay substantial removal and refitting costs because a product supplied and fitted by Halfords has failed.

Pathetic service. I bought scooter for my daughter and within 6 months the wheels came out. When i went to their store in Hendon, they could not fix it. Unfortunately I had to scrap it

My car was damaged in a 'fail to stop' accident. Fortunately my car has a Halford fitted dash cam. Unfortunately I was unable to access the relevant footage. I drove down to Halfords where Mike took time to show me how to override the problem and download the relevant footage. Although it was nearing the end of the day, Mike was generous with his time and professional in his approach. Great service, given freely. My dealings with this store have always been first class. Thank you Mike for your time and effort.

Give none of I could DONT NOT BUY GIFT CARD THEY DONT WORK AND THE STAFF ARE RUDE AND PUT PHONE DOWN .
WONT REFUND JUST ROB YOU

Crap service

I visited hedge end store to collect a bike that i bought and paid for a build.i trudge up the 2 flights to be met by a ginger chap .my appt was for 9.30 it was 24 mins past 9 bit early madame he said .i explained i was e mailed the evening before to say it was ready.ill look he grumps
Now there are no other customers in the shop.here you go sign here .now im 71 and he stood and watched me struggle down 2 flights of stairs with bike.then put it in my car.luckily someone from the kfc opposite came to help.disgracefull service!

What a joke this company is i booked my car in for a service all I got was an invoice and 4 things I need to keep eye on but them things had already previously been done by me so I know they have been done and there is other stuff worng with my car that I know and they didn't evan say anything about them as they should have picked up on them and they are refusing to give me my 77+ check i see it as its have payed for a full service but only got a standard one would not recommend them in the slightest absolutely rubbish company

Just been helped by Joseph in Coleraine Halfords. Excellent attitude , professional and trustworthy. Needed bulbs in side and front of the car. Excellent service.

Ashad was brilliant - helped me choose and fit a dashcam. He made the process so easy and it was completed within an hour - very impressed!

Mobile fitters that can't fit tyre's, never use this service again, managers are not professional or customer friendly, absolutely shocking service, gone down hill Halfords have I'm sorry to say.

I bought a car battery two years ago with a four year warranty. It will not accept a charge. I took it to the Twickenham store, where I bought it, they said they would test the battery but no technician was in store until 16.00 I said I would leave the battery and return tomorrow. Tomorrow came the battery had not been tested, the sales assistant could not be less interested. He said the technician comes at 17.00 come back tomorrow. Tomorrow came. THE STORE IS SHUT FOR TECHNICAL REASONS. Nobody to talk to no way of picking up my battery. Appalling customer service.

I tried to phone a store to see if they had in stock a specific battery. The local phone area code given to me is actually fake because I was connected to their Nigerian call centre instead who apparently deal with all stock issues. I again asked to be connected to the local store and the operator asked me to wait while she connected me. More than 7 minutes later still no response so I hung up. If Halfords don't really want our business why don't they say so? This particular battery was already £30 dearer than offered elsewhere. If you want human service don't shop online at Halfords - it's a pretty dismal experience.

By far the worst company I've dealt with.
Customer service is poor

I went to Halfords Altrincham to have a free air-conditioning test . The technician with a Scottish accent who had no idea about air-conditioning came to my car without a cannister and gauge that a two year old child could carried and said, if I can't hear the compressor working I can't check it. He said at least £500 to fix. I got a refill kit from Amazon and the compressor came on and my air-conditioning work perfect. I did Google about the air compressor and they said if it's low on gas it has a safety cut off. May I ask the Scottish technician to train better in his job or use Google to get more information about his job. Halfords please train the Scottish man who is to lazy to check with a gauge and cannister. Booking number 6707315 . Date of appointment 10:30, 21 August 2026 . Mr Robert O'Gorman .

Absolutely shocked at how difficult they have made it to cancel my Motoring Club membership, despite it being 30 days before the renewal date. Their website hides information about cancelling, and when you do find it, it takes you back to a chatbot, then when you try to cancel via that, nobody is available of course. Finally found a cancellation form, where I had to fill in all of my details despite being logged in to my account. They are now deigning to 'revew my request'. I have news for you Halfords - IT IS NOT A REQUEST. I'll never use them again. Appalling.