Halara Anmeldelser 

Will not purchase from this company again! Trousers received are nothing like the ones Influencers advertise. Very thin and heavily creased. Complicated system to go through to return. Cost me over £7 to return, tracked and signed for...had to ensure they'd received them!. Buyer beware!

Terrible returns system. I'm now stuck with products I don't want and can't make contact other than with a bot.

I placed an order at the beginning of May which I am still yet to receive. I have been met with delay after delay. They obviously cannot for fulfil and should not accept orders they don’t have stock for. I will be cancelling the order now.
Shame as previously I have not had a problem.

Place an order recieved it but items where too long. The return portal is nit the easiest after 4 goes I finally generated a return label. I returned my parcel and received emails asking who I wanted my return ie gift receipt (which is quiet)or refund which can take 35 days! I wanted refund. It showed processing in app for 5 weeks then 6th week it now says cancelled. Been on live chat (no help) I can’t find my receipt of postage so they won’t do anything £70 down the drain. Putting it down to experience but will NEVER buy from them again TERRIBLE company

Atrocious customer service

Item is lost in transit. It's been 15 days since the tracking status changed and 4 weeks since I placed my order.

Customer service refuse to refund me or send out a replacement order. They keep copying and pasting the same response: wait 2-3 business days.

Apparently their 'system' won't let them do anything.

Absolutely awful service. I'll never order again. Complete thieves.

DO NOT Order from this company. I cannot complete the return process due to error. I cannot speak to anyone via online chat. I have submitted an email to their a service but have so little hope in getting a refund.

I want to return my order. Nobody is responding. The mail with the return label I didn’t get. It is very annoying. I will never order again. This is the second time returning the products is a pain. Never again.

Die Abwicklung der Rücksendung war einzige Katastrophe. Dann wurden zusätzlich zu Versandkosten auch noch Bearbeitungsgebühren und Storno Gebühren berechnet. Das alles hat so viel ausgemacht wie die ganze Lieferung.
Das Kleid war nicht wie vorgestellt und abgebildet - zu kurz, zu eng (trotz Größe L) und qualitativ sehr künstlich.
Mich hat Halara enttäuscht und als Kundin verloren.

Appalling
I ordered products which it said would be dispatched in 5-8 working days which was in time to be with me before my holidays

Once they took my money and processed the order it showed it wasn’t going to be dispatched for 12 working days which means that I wont have the products for my holidays and are likely to be away for the return window

I would NOT use this company again

DO NOT BUY FROM THIS COMPANY. I ordered three pairs of shorts. They took four weeks to arrive and I received no updates about the order status despite me sending follow up emails. When they finally arrived the fit and quality were terrible. I returned them as per instructions and two weeks later still have not received a refund, despite contacting them. I eventually went on the LiveChat function and on their social media and starting complaining which resulted in them at last acknowledging receipt of the returned items, but it was such a struggle to even get that. Still no sign of the refund either. Go with GymShark or TALA if you want to buy active wear as their quality, fit and customer service is great. HALARA have become the Shein of activewear

I was overcharged by £19. They said they needed proof so asked for a whole range of things, which I've sent all of. They then said I needed to provide a screenshot with all the required information in one, unedited screen shot, which is impossible. I've tried on my phone and on my pc and it can't be done because they require the URL, title, date, item picture, code, size, colour, country/region and address. It cannot be done because their website doesn't allow it, and I think they know this. Whatever they ask for, when you send it, it's not right according to them. I gave up. Live is too short to spend any more than the hours I already spent trying to get my £19 back

POOR SHIPPING AND COMMUNIACTION!!!

I’ve ordered several things from Halara and I do actually love the clothes. However, as a company they are shocking. My most recent order was a Buy-2-get-1-free, with standard shipping, shipped in 5-8 days. Today is six days since I placed my most recent order, and I thought I’d check in on the progress.

When I looked on the app it states one of the items is on pre-order and my order will be shipped in 15 days from now. This is shocking. When I ordered the item, there was no information stating it wasn’t in stock, even now when I’ve checked the website again, it still doesn’t say pre-order. Nor was I sent an email being informed that the item was out of stock since ordering and there will be a delay in shipping.

This is not the first time this has happened, when I’ve waited over a month for an order to arrive. Absolutely shocking customer service, especially when I’ve paid for standard shipping to be sent within 5-8 days.

Scam!!!!! Returns process is impossible to process. Deliberately obstructive. Material is cheap and nasty. Do not order if there is any chance you will be wanting to return any items.

Yep agree with the other reviews. Stay well clear if you need to return anything. I’m trying to get a qr code but the links are broken and no one seems to be getting back to me. I’m not sure how they can get away with keeping people’s money like this.

Trying to return items is an absolute nightmare. I would never buy from this company again. Please be aware if this before you decide to purchase anything.

Do not touch with a barge pole! This companies customer service is horrendous. I paid £56 for two pairs of trousers the size sent was incorrect, their returns system wasn’t working on app or website. It took me an hour and 45 mins to eventually get to the point of receiving a return bar code yet I have to pay for return and will not get refunded original postage either so I am out of pocket for £10 for their mistake! They are despicable and you just get auto generated messages from their chat pretending to be a real person absolute bull!

Ich kann von einer Bestellung bei Halara leider nur dringend abraten. Der Kauf geht schnell, aber sobald man etwas zurückschicken möchte, fangen die massiven Probleme an.
​Die Retoure wird einem extra schwer gemacht und ist absolut nicht kundenfreundlich gestaltet. Zu allem Überfluss ist der Rückversand nicht einmal kostenlos – man muss selbst für die Kosten aufkommen, was bei diesem Shop vorher nicht transparent genug kommuniziert wird.
​Ein Kundenservice existiert quasi gar nicht. Es ist extrem schwer, überhaupt eine Kontaktmöglichkeit zu diesem Unternehmen zu finden, und auf Nachrichten wird entweder gar nicht oder nur mit standardisierten, nutzlosen Textbausteinen geantwortet.
​Für mich war das die erste und definitiv letzte Bestellung. Spart euch das Geld und die Nerven!

Giving Halara 2 stars this time round . The linen look pants wear awful . I noticed them starting to felt up after one wear . I followed the washing instructions to the letter and they’ve bobbled up . I have had to bin them. What a waste of money .

Do not use Halara. Any interaction with them is tortuous and a waste of your time. Their app and website are not fit for purpose. Doing a return is just awful! Do yourself a favour and shop elsewhere!!!!!

When I ordered ; the email confirmation said that orders could be expected within 5-8 days . That was 20 days ago. I don’t mind things taking time but I would have preferred to have been given a more realistic timeframe at the time of ordering. A couple of items ordered
were for this weekend and they will arrive too late.