Halara Anmeldelser 

Halara makes it extremely difficult to return any item. They also had the wrong details and took forever to correct it. The worst is that not only do they deduct a return label fee from your refund but you have to pay for the postage on top of that. Never again please avoid !!!

Took a while to come but wish they got lost in transit. They aren’t no where near the hype. I got the linen look draw cord wide leg trousers. They are awful! Mass of creases. Not flowy like all those ads. The high waist is so high it affects the length of the legs so they are dragging on the floor. Not great material. Bits of threads poking out of the seams. The legs are much too wide and not like in the ads. I look like a clown. I’m trying to return them but not easy to do that at all! Not happy as you get better in Primark for at least a 3rd of the price. I paid a lot for postage too so nearly paid out £39!

Long delays with shipping (almost 4 weeks), only to then be told the items were out of stock.

I ordered two jumpsuits and the material is just horrible. It feels as if I am wearing a giant swimming costume. I went to try and return the items and it appears to be impossible to do so. I keep getting a button saying give up and when I press next instead I eventually go through to a place which tells me I should keep them as they were such good value. I have 5 seconds to press the continue anyway button - which I tried multiple times and then go to a refund policy notice which gives me another 5 seconds to press a button saying ' got it' which doesn't work. It is so frustrating and such bad service. I will never order from them again.

I received my order today but ordered wrong size. Customer services was helpful. I accepted gift card as I was ordering different size. No need to return.

My order took over 1 month to arrive. I had to email several times to find out what happened to the order. It would appear that if one item was out of stock then the whole order was held awaiting the restock. I had 15 emails trying to get some answers from Halara, once again you cannot talk to a person. I would not order from them again.

Appalling!!!
Tried to return 2pairs trousers so small im a 14 and they are a 10....no process...process stops midway, so will sell them on vinted. Keep away from. This absolutely appalling so called company

I am absolutely appalled by the "customer service" (if you can even call it that) provided by Halara.

If you are a UK customer, stay away! Here is why:

The 3 AM Joke: After waiting for over an hour on their Live Chat during the day with no response, they finally replied at 3:22 AM UK time. Because I didn't respond at that ridiculous hour, they closed my ticket for "inactivity." Do you seriously expect paying customers to stay awake 24/7 to catch your random replies? This is a blatant tactic to avoid helping customers.

Influencers Over Customers: It’s clear where their budget goes. They spend millions on TikTok influencers to lure people in, but once they have your money, they treat you like garbage. They prioritize marketing stunts over basic operational efficiency.

TikTok customer service warning:
When I reached out to them, they acted helpful at first and asked me to provide my private email and order evidence to 'escalate' my case. However, THE SECOND I provided the information, they IMMEDIATELY BLOCKED ME.
This is a disgusting, deceptive tactic to bait customers into giving up their details and then cutting off all communication to avoid dealing with legal refund requests. It’s a complete trap. If you are struggling with a refund, DO NOT waste your time on TikTok—they will just block you once they realize you know your legal rights.

Outdated Systems: In 2026, their system is so backwards that they can't even link a logged-in user to their order. Every time you talk to them, it's like they’ve never heard of you.

Unresponsive: Multiple emails sent, yet zero human response. They take your money instantly but disappear when you have a simple question about shipping for pre-order items.

Bottom line: Don't be fooled by the TikTok ads. Their service is non-existent, their "Live Chat" is a scam designed to make you give up, and they have zero respect for UK customers. I will be initiating a chargeback with my bank immediately.

Save your money and your sanity—buy from brands that actually respect you.

Bought jeans which absolutely stunk. After numerous washes (15) I think the smell has finally gone! But in my stupidity have bought from what i thought was Halara au/nz but could possibly a scam site ( be careful)
Haven’t received an email from them so guessing my $62.00 has been donated to Asian/Indian or African scammers
Not holding out ever seeing the new clothes.

Clothes not like pictures, poor quality. Sizing not consistent. Returns is a nightmare. Very disappointed.

Order took 2 weeks to deliver even though I had paid £10 more for speedy delivery.
Ordered the 16/18 size tummy control straight leg jeans that were not straight leg nor were 16/18. They were more like 12/14 and were far too tight and also smell disgusting. Cheap, plastic material.
When I tried to initiate a return I was passed to a bot who repeatedly told me there was no order associated with my email. Absolute scam. I will never order from this company again.

I would give it 0 if it were an option

Can not return.
Size S too big ( I’m size 10)
Fabric bad quality.

I will never use this company again. There advertising is false. The items look nothing like the videos and picture they use online. The delivery times are ridiculous. I waited over a month for a pair of jeans. They added a hair clip “free of charge” to my order but I have now been charged for it despite sending it back with the refund and they won’t refund this amount. Awful company.

I ordered a pair of jeans that turned out to be way too big. I had a lot of problems with the return process — Halara’s return links didn’t work at all, and I had to pay the shipping costs myself.

On top of that, the refund is split so that part of it is returned as a gift card and part back to my original payment method, which is very inconvenient and basically forces me to buy from Halara again. After this experience, I don’t trust the company at all anymore.

Now I just have to wait and see if I even get my money back at all…

I have no received my order yet placed. I have no response and cannot track my order.
Starting to think I been scammed.
I will be contacting my bank for a refund as I have no response from halara.

Recently purchased Buddha type trousers. The product took stupidly long to arrive and smells disgusting - I since learned they use toxic Formaldehyde in their production meaning you need to wash several times in vinegar then wash to get the smell out. The UK should ban Halara UK

Never sent order. Are Impossible to contact. Are a dishonest bunch of thieves.

Absolutely appalling service from Halara.

I paid £9.90 for “2–3 day delivery” on an order I placed last week for dresses needed urgently for a funeral. I made that payment specifically to ensure they would arrive in time (by 11/04). I have now been told delivery could take up to two weeks.

This is completely unacceptable and blatantly misleading. Charging customers for expedited delivery and then failing to deliver within anything close to that timeframe is false advertising.

Customer service have been entirely unhelpful—refusing to expedite the order or offer any meaningful resolution, despite the urgency and the fact I paid extra for a service they have not provided.

Taking money for a premium delivery service that you have no intention of honouring is unacceptable. I will not be ordering from this company again and strongly advise others to avoid paying for “express” delivery, as it clearly means nothing.

I ordered 2 pair of trousers for work, standard grey and black flare type pair. This was a few weeks back. Apparently one pair was a pre sale pair, so there is a delay on the order until 12 April now!!! If I'd known all of this would never have ordered the 2 for £49, could have ordered from Next and got next day delivery!!! Very difficult to contact. Despite all the hype about this company, I fear I've made a huge mistake ordering. There's a shop on tiktok UK, they're all over social media, so I thought and assumed they would have a UK, European warehouse and order and delivery would take up to a week, at the most.