Hairmedicsuk Anmeldelser 

I recently ordered minoxidil 10% with finasteride 0.1mg hair serum,so was thinking I've never used these before so was worried about it taking ages before I'd get it,cause I'd been getting elsewhere but this was with finasteride aswell n much cheaper,I'd just run out so needed rapid...so checked on my account page on their website n said status completely after only ordering day before...which nowadays is unusual for anything to be so prompt so recieved 2 days after the order...which I'm more than pleased with and also i had a fowow up email checking i was happy with everything...n I was offered a free adjustable microneedling product for nothing,which was a nice surprise,I'd just thanked them for being so prompt with 24tracked which is with the price I'll just point out..so yeah I'm now getting that sent out to me which very useful because I'm already using one but it's just a fixed pin length...so definitely very decent friendly customer service aswell...so I will fully recommend these to anyone considering getting minoxidil/finasteride hair serum definitely try these cause it's all good from me..thanks again👍

Great experience highly recommended. Will go back for more treatments again. Thank you

I placed an order on April 28 and got the usual order confirmation and “your order is being processed” email the next day. That was the last proper update I got.

By May 13 (over two weeks later), I sent an email asking for a status update. No response. I followed up again on May 19 and finally got a reply saying someone from their team would reach out the next day, but no one ever did.

I sent another email on May 26 and, as of today, still no reply and no order. It’s been over a month now, and I’ve heard basically nothing from them.

Really disappointing experience. I wouldn’t recommend ordering from this store based on how this has been handled.

UPDATE: Order No. #13639

UPDATE 2.: I have still not received any message from you

I bought ketoconazole and spironolactone lotion and it's so smelly.
I couldn't use it anymore.
I used Minoxidil 5% as well and it game me such a terrible heavy head and dizziness.

I decided to pay part of a course of Hair PRP treatments up front as i didnt want to have a large balance when it came to pay at the 1st session. Due to personal circumstances i had to cancel the course and requested a refund a few weeks in advance of the 1st session. i emailed the company to cancel and requested my refund, i got a phone call from the consultant who couldnt remember even what he discussed with me. Tried to say that i had lost my money even when i was not obligied to pay anything up front nor have i signed anything. I have emailed twice requesting my refund and received no response. I will now have to go through legal route which is ridicious and disgusting.
Hairmedics in response to your response, this is hair related. You are both in the same building and yet you try and fob me off with saying it is another company.

I have been using hair medics for over a year and am really pleased with my results there a significant improvement in my hair I’ve used most of there products and have been pleased with them all , I would definitely recommend them , the service is great 😊

Products are great! They usually arrive within a week. The derma roller and minoxidil provided has really helped to sustain my hair! Definitely recommend.

I have seen hair medic uk for a while now, but judging with the reviews i don’t think i will be making a purchase especially if you don’t receive there products, to anyone reading this please read the reviews and beware from this company, im glad to see the reviews before i made a purchase.

Placed a £79.99 order on the 15th Feb and have not heard anything from the company since. No reply to my emails and no product. Order #13140. If my order is delayed for any reason I expect to be informed. UPDATE: Hairmedicsuk contacted me and sorted my order which has now been delivered. Thank you

I strongly advise against purchasing from Hair Medics UK. After three separate orders over the past few months, my experience has been consistently terrible. Save your money and avoid the hassle—go elsewhere.

Order 1: I purchased Minoxidil and Caffeine Shampoo. After seven days, I received no confirmation or tracking details—only a "processing" status. My email inquiries went unanswered. After calling three days later, I was told my order would ship that day. Another week passed with no updates, so I called again—only to be told the product was out of stock. As a "goodwill gesture," they offered a replacement shampoo, which never arrived. Three weeks later, I had nothing.

Order 2: A few months later, I placed another order, which included:

5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Serenoa Repens (DHT Blocker) (1 Bottle - 60 Capsules)
Delivery was fast—just two days—but the vitamin capsules, advertised as a two-month supply, expired in two weeks. When I called, I was told, "Vitamins are like chocolates, you can eat them after they’ve expired." Completely unacceptable—I didn’t pay for expired products.

Order 3 (Final Order):
I ordered:

15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Again, no confirmation or tracking details for seven days. My email went unanswered. After calling three days later (10 days post-purchase), I was assured my order would ship that day. Five days later, my package arrived—but with the wrong product. Instead of the No PG version I specifically ordered (due to scalp sensitivity), they sent me one containing PG without any prior notice. The result? Severe irritation, peeling skin, red marks, and breakouts.

I’ve now stopped using all Hair Medics UK products and will never order from them again.

Do yourself a favor—avoid this company. Their communication is nonexistent, their service is unreliable, and their products (if you even receive them) may be expired or incorrect.

Order #13012] (1st February 2025)
order contained two products. one (Stymula Lash - 2 months supply ) worth £39.99 arrived. the other (TRX2 Hair Loss Capsules - 3 month supply) worth £169.96 was not received. no answer to phone or email. LOOKS LIKE A SCAM

I am updating this review from 1 to 3 star. After posting my original review online I got a call from a representative at Hair Medics and he was very helpful. He explained that the product had been sent to the wrong address and that was the reason for the delay. I received the product the next day and it appears to be well made high quality product and compared to other products with similar ingredients it is very good value for money.

Old review
I placed my order on December 10th and I still have yet to receive anything. I emailed them on December 28th they responded on January 2nd and they told me that they were away for the Christmas season and my order would be sent out on the next delivery day. 7 days later still nothing and I sent them another email asking for an update and no response. Yesterday another email, still no response and an hour ago another email still no response. Very poor service. I just want what I paid for.

Been more than two weeks . Paid 100 euro sth , didn’t receive the product , also no response from customer service . Looks like a scam .

Order number Order #12667]
They are not responding emails , by the way the order is 5% minoxidil Pg + Azelaic Acid + Caffeine + Retinol - 3 Bottles . Total including shipping £88.39.

The 15% minoxidil with 0.1 finasteride is an amazing product and very reliable.
This has increased hair growth and strength from roots using the recommended regular dosage.
Top product!

Just had a fue transplant with dr bashar and his team on the temples area and honestly they were brilliant and professional, as I was so nervous he kept reassuring me throughout the surgery and he managed to do exactly as I wanted for the density I wanted. Can’t wait to see the final results.

I've been using their products now for over 2 years, and I must say they really do work/.

I've been using the minoxidil products for about a year and I'm really happy with the results; my hairline is visibly growing back. The products are great and always arrive quickly and in perfect order. Thank you!

I can't thank Robert enough for recommending the full trichology analysis! His advice to get to the root of the problem was spot on, and it's made all the difference in finding a lasting solution. Robert is incredibly knowledgeable, professional, and truly an expert in his field. His communication is top-notch—always quick to respond and eager to help. If you're looking for someone who knows what they're talking about and genuinely cares about getting you results, I highly recommend Robert!

I am already feeling a difference woth the treatments and can not wait until the results are very dramatic! YAY

THANKS ALOT

I have just had a follow-up WhatsApp with Robert 6 months after my hair transplant. These guys are really on the ball and genuinely want the best for you as the customer .I had a hair transplant done by Dr Bashar in march 2024 .it's not 6 months in and iv got hair!!!! I followed the the guidelines and trusted the process and I am over the moon with the result. I am now 50 and hair a better hair line than I did at 18! Crazy! There is a bit of swelling and a few funny looks ! But 100% worth it. . great job . Great people great job. . xx

I came to Hairmedics to try e50 Hair exosomes treatment as I suffer a great deal of hair shedding. The treatment is totally painless! I started noticing healthier hair after 2 weeks. People have commented that my hair is thicker. Very happy with the result. I also use the hair exosomes home kit for maintenance.