GymNation Anmeldelser 

❤❤good experience

I signed up for a GymNation Mega Mall (Sharjah) membership which concluded in September 2025. I formally submitted a cancellation request in July 2025, yet GymNation continued charging my account for months after the contract ended without my consent.
When I contacted them for a refund, they claimed I had not submitted supporting documents — despite acknowledging my cancellation request in writing. At no point did they stop the charges or make any reasonable effort to resolve this.
Total unauthorized charges: AED 1,664 — still unrefunded.
I have now filed a formal complaint with SEDD (Sharjah Economic Development Department) under UAE Consumer Protection Law (Federal Decree-Law No. 5 of 2023) and will be escalating to the UAE Ministry of Economy and my bank.
I would not recommend GymNation to anyone. If you plan to cancel your membership, be extremely careful — they will continue billing you and use technicalities to deny your refund.

Everything is ok except the parking issue, it’s not acceptable to pay more than 200 Aed only for parking

Amazing gym! I love the classes

Gym is good

Parking is impossible

Most people looking for alternatives

I would not recommend this gym. I submitted the exact documentation required under their cancellation policy (a one-way flight ticket showing my permanent departure from the UAE), yet they continue to delay and refuse to process the cancellation. The sales process was not transparent regarding the long-term commitment, and now they appear to be using cancellation policies to keep charging customers. After researching online, I discovered that many other members have reported similar experiences. Before signing up, I strongly recommend searching Reddit and other review platforms for GymNation cancellation complaints and making your own judgment. My experience has been extremely disappointing and feels designed to make cancelling as difficult as possible.

Way to busy at peak ours. Looks like there is more memberships sold than the Gyms capacity.

Love what the gym offers and what’s to come… The equipment, vibe, trainers energy

We have big problem with Parking in sports city branch, it's charges AED 10 for every hour!

I appreciated the pro-active communication to remind me to re-new and also appreciated the offer to pay 12 months upfront for yearly membseship.

They resolved all issues

Parking is an issue now . Thanks

Awful gym. Customer service is non existent. Dont explain the contracts at all.

A hell of an experience, i moved to dubai for around 9 months, decided to start gym with gymnation, and when i moved back to my home country they dragged me through hell for the cancellation. Eventhough the request should have been very easily accepted as stated in the terms and agreement, and i provided every document, they still declined it without provided an actual reason and kept adding BS fees. Worst gym ever. Didn't expect to find such disappointment and worthlessness in such a well known name in the industry.

The most horrible money grabbers never ever go here , this is the worst gym ever go somehwere else all they want is money.

Would rate them lower if possible. Insanely overcrowded in the Dubai branches, but especially the ‘signature’ Al Quoz. An unbelievably toxic customer ‘service’ and accounts department. A ‘6 month’ membership is in fact a 7 month membership. The aggressive, threatening and tone deaf responses to reasonable conversation is antiquated to say the least. I had to leave Dubai to take my wife to Europe for special treatment for tuberculosis, which I have evidence for, but still they are chasing for their last 15 days worth of meat . So much better gyms with proper UAE service, equipment and space. Avoid, avoid, avoid!

Not trusted staff .. I don’t like people who lie.. so unprofessional attitudes.

Your 24-hour final deadline from our previous Legal Warning has now fully expired without any payment.

Your outstanding balance remains unpaid in full. Your membership agreement is still active and binding under GymNation Terms & Conditions—no approved cancellation exists (requires official website submission + 30 days' notice + proof; informal requests invalid). Over 30 days in arrears allows us to bill the full remaining contract value immediately.

Today or shortly, your case file GN-LD-90029699064 (Membership Agreement No.: 99805 – Branch / GymNation LLC Al Quoz) will be escalated to formal legal proceedings.

This may trigger:

Immediate filing of a civil case for recovery of full debt + accrued late fees + administrative charges
Additional legal fees, court costs, lawyer fees, and execution expenses (all recoverable from you)
Application for travel ban (منع من السفر) – effective if debt meets AED 10,000 threshold (Federal Decree-Law No. 42/2022, Civil Procedure Code) – preventing exit from UAE until full settlement
Negative reporting to Al Etihad Credit Bureau (AECB) – blacklisting your credit record, blocking loans, visa renewals, employment, and financial services
This is your LAST CHANCE to avoid Escalation today. Settle NOW via bank transfer (details below) and send immediate proof to stop escalation.

Bank Transfer Details Account Name: GymNation L.L.C Branch 4 Account Number: 1015367501906 IBAN: AE100260001015367501906 Bank: Emirates NBD SWIFT/BIC: EBILAEADXXX

No disputes or cancellation claims will be considered at this stage. Only full payment will stop legal action.

Mohammad Shahzeb

Dear Sir/Madam,

I acknowledge your email regarding the outstanding amount of AED 160.

I would like to clarify that I had already informed the gym staff earlier about my difficult financial and personal situation and requested cancellation of my membership as I was unable to continue using the gym services. I have not used the gym for the past two months.

At present, I am facing severe financial hardship and already have existing liabilities with banks and credit cards. I genuinely do not have the ability to make this payment at this time.

I respectfully request your understanding and ask that you kindly waive the outstanding amount and confirm cancellation of my membership to avoid further distress.

Thank you for your consideration.

Hello Gymnation Silicon Oasis,

I have read your email regarding cancelling my membership immediately due to the misuse of our DSO parking facility which i was using it overnight as stated on your mail which is untrue and unacceptable. I am a member on same location nearly 2 years already.

I need to be absolutely clear, the accusations you made are false. You did not contact me at any point to verify the situation or request clarification, yet you proceeded to make claims without any factual basis.

I questioned your staff (Philippine Lady) on May 8, 2026 1400H when she was on the parking facility as i was immediately there when she send the police message regarding the parking memo on my car as i was parked 3 hours by that time. I understand that i surpass the given time limit of 2.5 hrs which it was not my intention.

Then suddenly your Philippine Lady staff/management will just go on cancelling my gym membership same time without informing me as this was the first time it happened. My last day of membership was not even the same day when they decided to cancel.

This action was just very unproffesional and shows a very very poor management of a customer service and a very rude response by the Philippine Lady on duty that day when discussing about the parking.

It is unacceptable to issue accusations and take action without even attempting to confirm the details with me. I expect this matter to be reviewed immediately, and hope Gymnation will take action on this seriously.

Regards,

there was one session free however the trainer has not even teach us how to use the machine and when u go there its hard to find the trainer to ask something also