Gym Location Anmeldelser 264

Terrible customer service, only focused on taking money. The gym is self needs updating, cramped changing rooms. Equipment was poorly maintained. For the price there are way more btter gyms in the same area.

Very disappoining gym Location review coming soon.

Love being a member of the Watford gym. The gym is so huge, that even at peak times there is enough equipment to go around. Staff are friendly and helpful too.

Founder member since the gym opened on 01.11.2024, so this is based on long-term experience rather than a one-off issue.

The gym itself is well-equipped and you can get good sessions in.

However, a recent change moved parking away from the gym to a further location.

In reality, this noticeably reduces convenience and affects how practical it is to train consistently, especially around work or in the evenings.

What really changed my view was how this was handled.

Despite being a long-standing member who has always paid on time, my concerns were met with a completely rigid, policy-driven response, with no willingness to apply any flexibility or find a reasonable resolution.

The situation was treated very transactionally rather than with any consideration for member loyalty.

To make matters worse, a £20 late fee was applied while the issue was still being actively discussed, which felt unnecessary and disproportionate given the circumstances.

I understand businesses have operational challenges, but how members are treated when problems arise is what defines the experience — and this fell well short.

Unfortunately, this is what led me to leave.

Worth considering if you’re choosing a gym in Crawley and value both convenience and how you’re treated as a member.

Gym Location Watford is a disappointment.
I'm still waiting for a reply to my emails!

UPDATE 04/05/26
Gym Location have asked Trustpilot for more details to better understand my experience. It is a shame that they can message Trustpilot but can't reply to my 3 emails already sent. Another email with full details has been sent to Gym Location as of 04/05/26.

A fully detailed review is to follow once I have received a response to the issues I have raised with the company.

Really good gym and a friendly environment

Great gym for the price.

amazing gym, really clean and staff are great and polite will definitely keep going here 100% recommend

Amazing place! Recommend highly

Gym Location Crawley is a great gym. Is the perfect place for a hybrid athlete. Has loads of machines both pin and plate loaded, and also has a brilliant cardio section on the 2nd floor. Gym Crawley offers classes too, so it caters for everyone in their fitness journey. Would highly recommend!

Joined a few months back and this is hands down the best gym I’ve been to. Plenty of equipment for any workout, staff are friendly and helpful and they keep everything spick and span. Couldn’t recommend enough

Great location. Really big gym floor with lots of new equipment & the classes offered are brilliant.

This is by far the best gym I’ve been to. They are real, real people in a real great gym.
This is definitely home from home, love gym location, can’t wait for Watford to open.

Great gym, amazing equipment, loads of different classes! Highly recommend!

Really positive experience training here. The gym is always clean, well-organised, and has a great range of equipment. The staff are friendly and helpful. Highly recommend!

Great gym, lots of equipment and always spotlessly clean
Staff are friendly and helpful

Gym Location.. what a place to go! Great community of people, supportive staff and unrivalled facilities & kit. Glad I found this place, has become my second home ☺️

Avoid joining this gym me and my son Freddie joined this gym I then left aftet a few months due to watching a young girl physically assaulted by another female member in the gym (which I have a crime reference number for)also cleanliness and the lack of proper maintenance to the gym the mens toilets always stunk of urine at night cupboards and lockers in the changing room were regularly broken due to cheap equipment The management are obsessed with trying to fine members and are regularly taking unauthorised money out of peoples accounts there are also posters put up in the gym encouraging members to inform on other members so they can fine them for not putting equipment away I have since joined any time fitness that are clean have a much better management team much better equipment and a network of gyms all over London that can be used for your monthly fee avoid this gym and check other local gyms that are a lot better value for money in the area
The gym will reply with with a untrue excuse to this review be warned letting this gym have your debit card details
Also read gym locations bad reviews in other areas you will see what the gym and owner is like lol