We have been cleaning up after a hailstorm in 2025, a 100-year flood on July 4th, 2025, and another 100-year flood on July 16th, 2026. We are still affecting repairs started on our buildings and han... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ours was a complicated claim, but Guide One did an excellent job walking us through the process. The company did a very extensive review of damage and were prompt on getting us an intitial check. We d... Vis mer
Selskapet har svart
Greg Bryan has been on top of things making sure that we received all notices from Guide One. He went above and beyond our expectations when our insurance was being cancelled and helping us get new c... Vis mer
Selskapet har svart
This year was rough since we had some claims but having those issues open up our eyes on your company. The claims were not handled properly and it was just overall just a bad experience with that depa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Kontaktopplysninger
1111 Ashworth Road, 50265, West Des Moines, USA
- (877) 448-4331
- guideone.com
4,4
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra GuideOne Insurance
Rick,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience working with our team. We appreciate your kind words and are grateful for the opportunity to assist you.
Best Regards,
Jennifer Smarelli
You acknowledged having received the…
You acknowledged having received the claims, asked necessary questions, provided specific feedback, timelines, what to expect regarding the claims.
Autrolia Layton
7. juli 2026
Svar fra GuideOne Insurance
Autrolia,
Thank you for your feedback. We're pleased to hear that our team communicated clearly, addressed your questions, provided timely updates and expectations, and guided you through the claims process. We appreciate your trust and are glad we could provide a positive experience.
Best Regards,
Jennifer Smarelli
When I have questions
When I have questions. the response in a timely matter.
When we had a claim It went very smooth.
Thank you for your great Service.
The Staff, and Claim department has been very easy to work with and pleasant.
7. juli 2026
Svar fra GuideOne Insurance
Katy,
Thank you for your kind feedback. We’re pleased to hear that our team was responsive whenever you had questions and that your claim was handled smoothly from start to finish. It’s wonderful to know that our staff and claims team were easy to work with, pleasant, and provided the level of service you expected. We appreciate your trust in GuideOne and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The adjuster did not properly observe…
The adjuster did not properly observe the wind and water damage to the church roof. The shingles were clearly missing.
7. juli 2026
Svar fra GuideOne Insurance
Norman,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when there is concern that damage may not have been fully recognized during the claims process.
Our Claims team conducted an inspection of the property, reviewed the information provided during the investigation, and evaluated additional photographs submitted in support of the claim. Based on the findings available, the claim decision was made in accordance with the policy terms and the documented cause of loss.
We recognize that disagreements can occur regarding the cause and extent of damage, and we are sorry to hear that the outcome did not meet your expectations. We appreciate your feedback and the opportunity to review your concerns.
Best Regards,
Jennifer Smarelli
Kylee was outstanding
Kylee was outstanding. She made the process simple and followed up with me to make sure that everything was submitted correctly.
7. juli 2026
Svar fra GuideOne Insurance
Rodger,
Thank you for your kind feedback. We’re so glad to hear that Kylee provided outstanding support and made the claims process simple and stress-free. Taking the time to explain the process, follow up, and ensure everything is submitted correctly is exactly the level of service we strive to provide. We appreciate you recognizing her efforts and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Ask for a call never received a call…
Ask for a call never received a call ask for a follow up never got one. called and spoke to someone who said Brown would return my call and so far, have not heard from him
7. juli 2026
Svar fra GuideOne Insurance
Anthony,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide timely communication and follow-through, and it’s disappointing to learn that you did not receive the call or follow-up you were expecting. Your concerns have been escalated to management for review, and we appreciate you bringing this matter to our attention. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Steve,
Thank you for your feedback. We’re grateful to hear that you found our team caring, prompt, professional, and knowledgeable. Providing compassionate support and expert guidance throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great Experience, very empathetic to our losses
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued quickly.
Thank you Guide One
7. juli 2026
Svar fra GuideOne Insurance
Candie,
Thank you for your kind feedback. We’re delighted to hear that our team made you feel like your claim was a top priority. Providing clear explanations, answering questions with patience, and ensuring a smooth claims experience are all important to us. We’re also pleased that your payment was issued quickly. Thank you for choosing GuideOne and for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I highly recommend GuideOne!
GuideOne was responsive and made it easy for me to report an accident and submit claims. They worked well with the auto repair garage of my choice and was prompt with payment. I highly recommend GuideOne!
7. juli 2026
Svar fra GuideOne Insurance
Terry,
Thank you for your kind feedback. We’re delighted to hear that reporting your accident and submitting your claim was simple and straightforward. It’s wonderful to know that our team worked well with the repair shop of your choice and provided prompt payment throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience with GuideOne.
Best Regards,
Jennifer Smarelli
I keep trying to get something settled…
I keep trying to get something settled and I never get a proper response. I am waiting on an email from higher ups, I called last week. I have 2 Umbrella bills and don't know why. They should be combined and if not, why? That's why we were canx before because we received 2 separate bills, for the first time in 10 years.
7. juli 2026
Svar fra GuideOne Insurance
Stephanie,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced while trying to get answers regarding your billing concerns. We understand how important clear communication is, especially when questions remain unresolved. Your concerns regarding the separate umbrella policy bills have been shared with the appropriate team, and we appreciate your patience as they work to provide clarification. Thank you for bringing this to our attention, and we value the opportunity to address your concerns.
Best Regards,
Jennifer Smarelli
Staff was very courteous and helpful…
Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion.
They listened to any concerns and explained options we had.
Would highly recommend.
7. juli 2026
Svar fra GuideOne Insurance
Susan,
Thank you for your kind feedback. We’re pleased to hear that our team provided courteous, helpful service and took the time to explain the process and answer your questions along the way. It’s wonderful to know that your concerns were heard, your options were clearly explained, and the repairs were completed in a timely manner. We truly appreciate your recommendation and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great communication and response
The claims agent maintained contact and was always available pretty quickly for a question or for help. Payments were always done in a very timely manner.
18. mai 2026
Svar fra GuideOne Insurance
Pastor Hunter,
Thank you for your feedback. We’re pleased to hear that your claims representative stayed in close contact, was readily available whenever you had questions, and provided the support you needed throughout the process. It’s also great to know that payments were handled promptly and efficiently. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I thought this was going to be a long, but it was very simple
I thought this was going to be a long process, but Kaylee Felda made it so easy. I work at the church as the Secretary, and she called me told me what to do and expect and then we commutated by email and that was that. Everything went very smoothly.
7. juli 2026
Svar fra GuideOne Insurance
Shante,
Thank you for sharing your experience. We’re so glad to hear that Kylee made the claims process easier than you expected. Providing clear guidance and keeping the process simple for our customers is important to us, and it’s wonderful to know that her communication and support helped everything go smoothly. We appreciate you taking the time to recognize her efforts and share your feedback.
Best Regards,
Jennifer Smarelli
They answered everything that I needed…waiting on engineering report
They answered everything that I needed but I need to get a copy of the engineering report to verify and go forward with our church repairs.
7. juli 2026
Svar fra GuideOne Insurance
Richard,
Thank you for your feedback. We’re glad to hear our team was able to answer your questions and provide the information you needed throughout the claims process. We understand the importance of having the engineering report as you move forward with your church repairs, and it appears that a copy of the report was emailed to you on July 8. If you have any additional questions, please don’t hesitate to reach out to your claims representative for assistance.
Best Regards,
Jennifer Smarelli
Svar fra GuideOne Insurance
Antwan,
Thank you for your feedback! We’re delighted to hear that you had a great customer service experience. Providing responsive, professional support and helping our customers through the claims process is our top priority. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
New Customer with a Claim!
We were a new customer as of March 1st and had a fire in one of our buildings on March 2nd. The company never questioned the claim and was very easy to work with. The claim was handled in a timely manner.
7. juli 2026
Svar fra GuideOne Insurance
Barb,
Thank you for sharing your experience. We’re sorry to hear about the fire so soon after becoming a customer, but we’re glad our team could support you during that difficult time. It’s wonderful to hear that your claim was handled smoothly, without unnecessary complications, and resolved in a timely manner. We appreciate your trust in GuideOne and thank you for taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Great communication
Great communication, great detailed and efficient work from adjuster and great follow-up from insurance agent with any questions.
7. juli 2026
Svar fra GuideOne Insurance
Eileen,
Thank you for your feedback. We’re pleased to hear that you received clear communication, thorough and efficient claim handling, and attentive follow-up throughout the process. Providing responsive support and keeping our customers informed every step of the way is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Easy to contact and always called back…
Easy to contact and always called back at a reasonable time. They were informative and explained everything. They worked well with the contractor and money was paid on time without problems.
7. juli 2026
Svar fra GuideOne Insurance
Stephanie,
Thank you for your feedback. We’re pleased to hear that our team was easy to reach, kept you informed throughout the process, and followed through on everything as expected. It’s great to know that working with your contractor was seamless and that payments were issued on time without any issues. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Responsiveness to claim
Responsiveness to claim, courtesy of the representative and follow-up. Great clarity in communication and demonstrated professionalism at all times.
7. juli 2026
Svar fra GuideOne Insurance
Larry,
Thank you for your feedback. We’re pleased to hear that you experienced responsive service, clear communication, and professional support throughout your claim. Providing courteous guidance, timely follow-up, and a positive customer experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Regretful
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to get at a formal conclusion. The claim was filed based on expert guidance of what occurred. I am new to Guide One and really wish I had not changed. When your people are not the number one priority, and the protection of your assets are, who are you really serving. Disappointed, and regretful of my decision to change.
7. juli 2026
Svar fra GuideOne Insurance
Starr,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the outcome of a claim does not meet your expectations. Our goal is to conduct a thorough investigation and carefully evaluate all available information before making a coverage decision.
In this case, the claim was reviewed through inspections by both an independent adjuster and an engineering expert. We recognize that receiving a decision you disagree with can be frustrating, particularly when you believe the damage resulted from a covered cause of loss.
We appreciate your perspective and understand your concerns. Experiences such as yours remind us of the importance of maintaining a thoughtful, transparent, and respectful claims process for every customer.
Best Regards,
Jennifer Smarelli
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.