Guardsman UK Anmeldelser 

Sean has been out to us and repaired our sofa twice. Very knowledgeable, very polite and has done an amazing job in making our sofa look and feel new again. Highly recommend

Great service from start to finish. Russ was great. He removed the stain in no time at all and was polite and professional. Thank you. Really pleased.

The gentleman that came to do the cleaning was very polite and helpful. Cleaning was quick with no disruption and stains all removed

Awful scam company. They had no problem taking my money that I paid for in good faith for accidental damage which I purchased through Fishpools, then refused to clean my chairs when I put my claim in by stating that it "was not accidental". So basically calling me a liar. I am now taking my claim to the ombudsman. I really wish I had read all the reviews on this company before I purchased this "insurance". Do not trust this company!

The technician arrived on time, was respectable of my home and even bought indoor shoes with him. He was neat and tidy and did an excellent job. He even gave me some pointers to keep my sofa looking great. I am so pleased with the service>.

Someone came out did half a job. Requested another app and have been ignored since.

Never made a claim in nearly 4 years. My daughter went on holiday 5th of August till the 15th of August. While she was on holiday, she had her dog sitter look after her dog in her own home. When she returned she noticed her dog had urinated on her settee. I made the claim which has been refused as it was not reported on within 28 days
The claim was declined as they state that the incident happened on the 9th of August. She was on holiday until the 15th of August. I'm not sure where the 9th of August has come from.we do not know what date the incident happened and neither did guardsman. It's well within the 28 days. I have requested this to be looked at again. It appears they are trying to avoid paying out on the claim. Based on my experience I would not recommend guardsman.

The technician arrived on time and the repair was excellent. He explained the process and was very helpful

Easy service from start to finish, engineer completed repairs to a high standard

Easy process from start to finish.

Happy with the results and the information given before and during the process

Don’t waste your money taken out this cover. They leave for nearly a year after you have contacted them. And then not the work that was required. Avoid

Gentleman called was very polite, and explained what he was going to do to sort some minor scratches on my suite, leather, and one serious hole that appeared. He did a grand job. Thank you.

Had insurance on two electric recliners, as they cost over a grand each, noticed the leather had come away by my head, only about 2cm round. They made the excuse it was caused by the oil in my hair, I move from chair to chair, the other chair is fine. I think this should have beed pointed out BEFORE we bought the chairs, bought from DFS. I shall also be having a word with them! Total con.

Extremely happy with the repair. The sofa looks as good as new. The engineer was on time and friendly. Thank you!

Here we go again, after numerous phone calls to GUARDSMAN and after my last complaint on here which was July 28th, still nothing, aparently what i need for my sofa is coming from Hong Kong , this is what i get told everytime i contact, my 1st contact was 1/01/2026, a technition arrived 19/02/2026, to date nothing but excuses, and no part has arrived, i called into DFS to seek more advice to be told "speak to a manager at GUARDSMAN" tried that no chance,
So nearly 9 months of same emails, same excuses, as in my first complaint i will say again, i certainly do NOT recommend this company, Do not let DFS talk you into going with GUARDSMAN get your own insurance. My suggestion to you GUARDSMAN.. is Order another sofa to be delivered by Christmas please, or a full refund of what we were paid in good faith, endorsed by DFS. because i am sure the part i am waiting for will not be here before then Christmas. And please no altermated answer, of we will look into your complaint, i will welcome a call from a Manager.

Repaired leather sofas brilliantly neat tidy and polite.

Very happy with the service and quality of work being done. My furniture is like new! It was the best decision ever to get this cover when bought my furniture.
Everything went smoothly, without any unnecessary stress. Staff was absolutely amazing and went above and beyond my expectations! Thank you

What a dreadful experience with the combination of DFS furniture & Guardsman. I had cause to register a claim on a warranty with DFS, administered by Guardsman in July when the recliner on our sofa stopped working. The engineer came and identified that we needed a replacement power cable to solve the issue. He offered to leave us one about one metre in length even though the original was almost 5 metres away; we asked him to order a new one, having measured the length before leaving us. When it came it was only 3 metres long - useless. Several requests for the correct cable on the customer hub went unanswered so I took the bull by the horns and rang the provider who had sent the original on Guardsman's behalf to be told they hadn't been asked for an alternative by the company. Still no-one was telling me anything. I put a message on the hub but the incident had been "closed" because they'd sent a cable and thought that was it; nobody reading my messages. 3 weeks after my last message I called Guardsman to be told they had agreed a goodwill gesture so I could source a cable and get it myself! Nobody had told me. They did then send the GOGW and I found a suitable cable on Amazon, ordered it and got it next day. Should have done it myself in the first place

I submitted a claim on 2nd June for some accidental damage to and for a fault in the controller of my recliner chair, which made the chair unusable as the chair no longer rises or reclines. On 19th June I had not heard anything and could still not use my chair, so I complained to Guardsman. They replied on 22nd June saying that they considered the complaint resolved as a technician's appointment had been made. However the technician did not attend until 2nd July, and was unable to repair the chair. Guardsman assured me that a repair would be forthcoming. I have called several times to chase it up. It is now 3rd September and there has been no further technician's visit, and I still have a non functioning chair.
As a disabled person I am severely inconvenienced by not being able to use my recliner chair. I am unable to walk and find it very uncomfortable to sit in normal non reclining chairs and so I spend a lot of time in pain or in bed. It is affecting my mental health. It is for this reason that I spent a considerable sum on the insurance, so that in the case of faults or accidents, I could rely on a prompt repair service. I have explained all of this to Guardsman staff, who have multiple times assured me that they will have a resolution by the end of the day, blaming lack of response from suppliers or lack of availability of parts, but I have not had any satisfactory resolution. Indeed I have only had one technician's visit two months ago and the chair was not repaired as part of that visit.
Guardsman told me my complaint had been resolved as the technician's appointment had been booked. But this did not resolve my problem, as more than two months later my chair has still not been repaired. It is unacceptable. I feel if they can't repair the chair they should replace it. I should also receive a refund of my insurance premium as they have not been able to provide the repair service I was promised.