Guardsman UK Anmeldelser 

Lovely guy, unfortunately the large water stain he cleaned was still there when the sofa dried. I tried to schedule another visit and it was scheduled and rescheduled by him to a much later date weeks later and he wasn’t very flexible. Then I had a personal bereavement so contacted the guy to reschedule the second visit and told him the circumstances and that I would contact him to reschedule again when I was ready. He then sent me several repeat messages trying to reschedule with no acknowledgment of my circumstances.

The representative who attended to our repair was excellent. Done a really good job quickly with no mess. Very proffesional and sociable

Still waiting over a year for our sofa to be fixed claim added in September 2025 unacceptable!
Tried to email info@guardsman to receive a reply unable to deliver email !

James was great. Arrived in good time, was clean and tidy and easy to chat too. Knew what was needed to be completed and did a fab job.
Would definitely recommend.

The technician visited but carried out no repairs and later the claim was closed without notification.

The incident was reported on 12/07/26 with a technician visit on 06/08/26 when the repairs were confirmed as necessary but would be referred back to the office. No action taken. Incident closed without feedback on 26/08/26. I put a message on Guardsman website 08/09/26 asking for explanation with no contact since.

Excellent customer service service, from 1st call to technician who attended my home ,
Thank you
The technician who attended my home was so polite, & very understanding as I had lost my dog after 14 years, Thank you for your kind words.

Accidentally got oil on our brand new sofa, sent pictures of the issue! Got a phonecall from a lovely lady who arranged a visit. They came on time, did the job and the sofa is completely sorted! I thought I’d ruined it forever!! Really great service. Well worth paying extra when purchasing from DFS.

Dougie phoned to let me know when he was coming. He arrived on time. He needed to order a part and kept me informed throughout. New part was fitted quickly qnx efficiently.

I'm not sure if this is a Guardsman problem or the contractors used to perform the cleaning but I was disappointed with my experience this time. I've claimed a few times through my insurance, which as a process is usually quite straight forward and easy. Whilst logging the claim is still that way, trying to coordinate with this cleaner was difficult, unprofessional and long-winded. Some of it was unavoidable (broken down van waiting for a part) but my voicemails to schedule weren't returned and when I did speak to him, it was very casual with no urgency for a waiting customer. Previously, I've had the same contractor come to do the clean for me, he was always very personable. The person that came this time made me feel slightly uncomfortable - he arrived an hour earlier than planned with no notice so I was still in bed/in my pyjamas when he arrived, he made comments about the previous contractor that seemed to be mocking him, alongside other comments that I wouldn't deem appropriate. When it came to the end of the job, it felt like he didn't want to leave my home and was trying to tell me details about his life. I appreciate conversation, but I was working and needed to be getting on. That combined with the rest of it felt like a difficult experience overall. The clean was fine but the 'customer service' aspect was off.

Got a very expensive sofa set from DFS, where after 3 years the recliner scrapes of the floor continually. The seating area has badly fallen/ collapsed inside- and no one in the household is overweight in the slightest.

Showed photos and videos to DFS who advised this will be repaired by Guardsman as I am covered for this.
After a visit by the engineer and repeated emails they are refusing to repair this. Absolute waste of money and time.

Do not waste money on these policies. They say will cover accidental damage etc, but your own house insurance could be put to better use here.
Sickened that I have been conned to take this policy out.

Put claim in and had to wait over a month for someone to come out. Appointments made three times and twice cancelled. Two different stories given for excuses ie technician and company. They take your money for insurance and say everything is covered but in reality they don’t want to do anything. USB not working and apparently not covered under insurance. Meant to get call back after visit but been a month and nothing. DONT TAKE INSURANCE

Negative experience, if you don’t know how correctly complete claim, you will be left without repair.

Following the visit by one of your colleagues, I have not heard anything back since! I raised an issue with a repair on my single seater but no-one sent any correspondence, acknowledgment or advice on the next steps. The appointment was Wednesday 5th August 2026.

Excellent service today! Leather sofa now looking like new.. 5 stars all round👍🏻

I wouldn’t bother buying this company’s insurance, this is the company DFS use if you buy insurance with one of their products, I had a problem with my DFS sofa and raised a claim on their website, I booked a date for an engineer to come to my house, the employee from Guardsman didn’t show up, when I called the company the woman I spoke to was rude and advised they had a photo of my front door and they wouldn’t sent anyone else out to me, she totally dismissed me when I advised I was home and have 2 dogs that bark constantly until the door is answered and also pointed out I had took the day of work (unpaid) for the appointment and I know the trick is to take a photo then drive off and still get paid, when I asked for a complaint to be raised I was advised over and over again the complaints team couldn’t do anything and it was pointless, by this point I was getting frustrated and raising my voice very quickly I was advised the call would be dropped if I carried on raising my voice obviously looking for a way out of the call, I slowed my voice down and literally whispered at least 3 times i wanted to speak to the complaints team and was eventually put through, to be fair the guy I spoke in complaint's was professional and listened to me and within a couple of days I had my new appointment booked, the guy that came round to look at settee was fantastic and advised they would have to order the parts I needed and come back and fit them, then I get an email advising the parts could take up to 4 months to arrive, it’s now been 2 months and I’ve not hear anything yet.

Firstly, I would avoid DFS there settee are rubbish quality.

Secondly, I would avoid this insurance company, £150 for 5 years cover seems a good idea when you buying, but you will only get the bits that need replacing don’t think your gonna get a new settee if it gets damaged, and it's definitely not worth the stress if you have to communicate with them.

The gentleman that came to our home was outstanding, a real expert in his field, very personable and excellent customer relations.

Jo at Guardsman is always helpful and friendly. I have used Guardsman twice without issues.

I waited over 2 months for the repair, lack of communication. I emailed them 3 times and they didn’t get back at all. Had to raise an official complaint. Only then they contacted me but still was taking ages.

nice guy, had the sofa stain cleaned in no time at all, highly recommended