Guardsman UK Anmeldelser 

I submitted a claim on 2nd June for some accidental damage to and for a fault in the controller of my recliner chair, which made the chair unusable as the chair no longer rises or reclines. On 19th June I had not heard anything and could still not use my chair, so I complained to Guardsman. They replied on 22nd June saying that they considered the complaint resolved as a technician's appointment had been made. However the technician did not attend until 2nd July, and was unable to repair the chair. Guardsman assured me that a repair would be forthcoming. I have called several times to chase it up. It is now 3rd September and there has been no further technician's visit, and I still have a non functioning chair.
As a disabled person I am severely inconvenienced by not being able to use my recliner chair. I am unable to walk and find it very uncomfortable to sit in normal non reclining chairs and so I spend a lot of time in pain or in bed. It is affecting my mental health. It is for this reason that I spent a considerable sum on the insurance, so that in the case of faults or accidents, I could rely on a prompt repair service. I have explained all of this to Guardsman staff, who have multiple times assured me that they will have a resolution by the end of the day, blaming lack of response from suppliers or lack of availability of parts, but I have not had any satisfactory resolution. Indeed I have only had one technician's visit two months ago and the chair was not repaired as part of that visit.
Guardsman told me my complaint had been resolved as the technician's appointment had been booked. But this did not resolve my problem, as more than two months later my chair has still not been repaired. It is unacceptable. I feel if they can't repair the chair they should replace it. I should also receive a refund of my insurance premium as they have not been able to provide the repair service I was promised.

Alun provided an excellent service, very professional and friendly - would highly recommend.

Professional repairs to our leather cream sofa the chap was on time friendly & knowledgeable

Excellent communication regarding timing of visit. The stain was completely removed quickly and efficiently. Exceptionally helpful and professional service in all respects.

Very professional. Turned up on time and did an amazing job. Wouldn’t even know the stain had been.

Elliott is a very professional technician and a credit to your company

Great service from logging call to service department and confirming date for repair
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I had a very quick response, communication was excellent and the repair was so good it was impossible to detect once completed and dried. Very happy with the overall experience and would recommend this service.

The repair was good just the time it takes to get it done.Stuck with a recliner in the open position for 2 weeks I blame DFS for shoddy goods

Prompt service and stain remover was very helpful and professional with stain fully removed.

We were kept informed throughout. The guy arrived as advised, worked professionally, efficiently left our sofa looking like new.
The policy we took out has been worth every penny

Arrived as agreed.

Arrived on time. Identified the issue. Fixed the issue. Polite and tidy technician.

Arrived on time, fixed the problem and left everything neat and tidy, so thank you

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Quick response and friendly and did fantastic job

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Communication and customer service was as it should be and the Engineer was professional and did a very good job

Elliott was a stand up guy and so clear and helpful. Made me so glad I purchased the policy.