GRUPO PAGODA - Joy Lavin S.L. Anmeldelser 89

My partner purchased an engagement ring in trust that he was being some something legit at the specification/grade they said it was.
I went to get the ring resized once we were home and it came back as not diamond. So I drove a long way to the Gemological Institute which this store told me to do to provide them with proof, I did this. The ring came back as real which we were delighted about but not the colour grade of diamond that they sold it to us. The ring is worth approximately £3k less than what my partner paid for it in Tenerife. I have had back and fourth WhatsApp’s with the store and they have gone back in what they have said and just repeatedly send me the same two images again and again saying we have provided proof.. I have an up to date certificate from the GI like they asked me to get and they are still not accepting their overcharging and will do nothing about what we have experienced. No gesture of good will, no apology, nothing. Please do not shop here or any of their stores in the area.

Overprized jewelry of poor quality.
The First thing you Will see is that straff offers jewelry for approx -40% of the actual pricetag.
However since its you, right now they Can go Even 20% lower. DONT BELIEVE THIS!
Its BS and Even with a 60% discount this jewelry is not worth the money!

Personeel is heel vriendelijk. Als je daar koopt voor paar duizend euro. En dan is er het moment je komt thuis mijn vrouw draagt dit 1 keer en de ketting is al gebroken. Dan laat je dit herstellen bij een gekwalificeerde juwelier. Omdat je het direct terug nodig hebt. Je stuurt rekening naar tenerife pagoda juwelier. En daar willen ze kosten niet vergoeden. En ineens absoluut niet vriendelijk meer aan telefoon zelfs agressief. Daar kopen we nooit nog iets meer. En reparatie onkosten willen ze niet vergoeden. Hoewel eerst vertellen stuur factuur en dan zullen we de gemaakte onkosten vergoeden. Beter dat je daar niks koopt want kwaliteit is niet goed.

Great shop and very friendly and skilled sellers!
Bought myself some very nice jewels from Johnny! Thanks! 🥂💎

Very helpful, bought a Tissot watch.

Kvalitet
Kvalitet mad som smager fantastisk.
Søde personale 👌

Excellent service from Jaya & Nari at the branch at Ritz Carlton in Tenerife. Jaya was so helpful when we were looking to purchase some jewellery. The bracelet needed adjusting and they organised for this to be done at super fast speed and no extra charge. Nari came in on Sunday especially to ensure we had the bracelet before we checked out of the hotel. Highly recommend and look forward to shopping in their lovely store when we return again to Tenerife. Excellent.

Thank you Jaya and Pagoda team for sending the ring (matching the earrings bought earlier), to our home address in the USA. We received it yesterday! Looks gorgeous.

The whole experience has been so pleasant and adds to the already wonderful stay we had at the Ritz Abama earlier this year.

You all have been so helpful and kind!

Kindest regards,
Govert & Barbara

Que te digan los pros y los contras de un producto al explicarte las características del mismo, dice mucho sobre el tipo de profesionales que trabajan en Pagoda. Al no disponer de un reloj en tienda (solo bajo pedido), se ponen en contacto con una conocida joyería de Madrid, lo piden a la casa para enviarmelo a ésta y decidir in situ si estamos conformes con el reloj, todo sin abonar absolutamente nada hasta decidirnos.
El precio, sorprendentemente rebajado sobre el que me dió (aproximado) el señor de la joyería de Pagoda Isora. Gracias!!

Ci siamo sentiti accolti e coccolati.

Everything fine, 👍 advice

Bani is very professional and service minded!
Recomended 100%!

All god - nice products!

Me atendió Roberto.

Fantástico trato y maravillosos profesionales.

Very professional
Thank you to Jose for my lessons
Thanks to everyone
Jean-Marc

una elección veramente amplia con profesionalismo .

Good service - very helpful. Thank you