Grenson Anmeldelser 

To anyone looking for a pair of genuine, ‘Goodyear Welted’ shoes, I can’t recommend Grenson enough! I have purchased countless pairs from them and I have 99% of the time been 120% satisfied with the quality. Anyone who has any common sense will know that sometimes things aren’t perfect!… but I can honestly tell anyone who wants to listen that on the extremely rare occasion that I have not been completely satisfied, I have contacted Grenson and they have always gone above and beyond to resolve my issue. Derek, the General Manager, has personally gone above and beyond, on the rare occasion when I have experienced any sort of issue and made a point of resolving immediately! I consider his professionalism and support to be equal to the quality of the shoes, which is why I can honestly say that I will never buy shoes from anyone other than Grenson. He is a throwback to a generation when relationships meant something and the shoes that Grenson produces are sensational!

Probably the best shoe purchase I have ever made 👍….together with Loake Barker and Jeffery West …. Theses are a prolific buy …..believe in British manufacturing……👍🤩

I ordered my normal shoe size but when they eventually arrived they were too big.
I was offered a 10% refund. Not enough to buy a cup of coffee!
I could send them back to china at my expense though! Also quality was not good .

I've shopped with Grenson for years and usually love their products - but as with most people on here, after dealing with their customer "service" or lack thereof, I will never shop with them again. Truly appalling - zero common sense, rude, and just difficult. For a supposedly high quality brand - having inept customer service (with no support number) is terrible. Never again.

I ordered a pair of shoes from this company on an expedited delivery on the 17th January 2026 and have received nothing, just multiple emails asking me to complete my order, despite me chasing them up. Payment was taken from my bank account so I can only conclude that this is a scam company. DO NOT ORDER ANYTHING from them

I’ve owned shoes and boots from this company for a number of years without issue. However, I recently purchased two pairs of boots , one for myself and one for my husband. Both boots were of poor quality and they were returned. As per other reviews, Grenson may have a customer service department, but they have no clue on customer service. I haven’t spoke to a single person, who has had a positive experience with this company when facing an issue, which is a real shame. I can’t imagine any customer who has had the misfortune of contacting Grenson, being return customers, I certainly know I won’t be.
Avoid at all costs, there are better companies out there, that will appreciate your spend with them.

Very very poor customer service. Quality of products not as good as depicted in the website pictures. No free domestic shipping for such expensive shoes. I have sent a return over two weeks ago and I still haven’t received any acknowledgement of return nor the refund. I have emailed the company and no reply. No response from the contact number either and the website help form also doesn’t work. You can’t even return products bought online to one of their stores. The entire customer experience is so poor I wonder how this company has survived this long and has so many outlets at such prime locations. Would avoid like the plague.

Bought a pair of Nate loafers before Christmas but decided the shape wasn’t for me so shoes were returned to Grenson , so far so good you’d think , I am still waiting for my refund and any communication is just an automated email,I must admit my heart sank when I discovered they have no telephone number for after sales and after reading the reviews on here I wonder if I will ever receive my money .Never ever from Grenson again.

I’ve owned several pairs of women’s Grenson shoes and was really excited to buy a pair of chunky boat shoes last February. I’ve tried again and again to break them in, but they are the most cripplingly uncomfortable and painful shoes I’ve ever worn. My other Grensons feel like slippers, but these are awful. The issue isn’t the width or the length—it’s the sole. So after trying to wear them again today, I give up- after ten months, I’m left with an expensive pair of shoes I simply can’t wear.

Misadvertised

Bought the vincent boot, which at the time was advertised as russian reindeer leather.

Now the website has changed and it's said to be a replica of reindeer leather, literally false advertising.

order still has not arrived, and customer service says they will get back to me in 5 days time. do not use this company

I ordered boots on Wednesday for same day despatch and eventually received an automated email on Sunday to let me know that my order is being got ready. As I had not received them when I needed them I have been trying to get in touch with Customer Service to get some clarity but their CS is abysmal. No phone number, just patronising automated messages and blatant contempt for customers. I am very disappointed and annoyed that a supposedly high calibre company treats its customers with such disrespect. I have no need for the boots if they ever arrive and am looking to the refund process of my £300 with some trepidation. Terrible experience, extremely bad service, can't comment on the shoes - haven't got them! No stars from me.

I have been wearing Grensons shoes for four years now various styles…. I have bought them on line and at stores
And I have never ever had any issues with ordering on line they come in a beautiful box all wrapped in tissue
They are amazing shoes if you look after them they shine everytime I wear them
So well made comfortable and so cool to wear keep it up

SCAM

I bought some Mae shoes from grenson. Upon 3 wears within 3 weeks this sole came apart, I’ve emailed the 17th, 19th , 27th and today and haven’t received a single response from customer service - just an automated one. This is appalling and illegal in many cases as this is a faulty product , but no one is getting back to me at all

I got in touch with Grenson as a pair of boots I bought have loose stitching. I have worn them twice.

The response was that there was nothing I could do as I bought them from another shop and that they would give me a discount to buy another pair!

Shocking. The price vs the customer service is crazy

When you place an order online, you advise of shipping delays BEFORE the checkout process, not after.If delays are due to volume of orders at busy times, you TAKE ON EXTRA STAFF to deal with them. You DO NOT ignore customer service messages, it's your customers paying your bills. You DO NOT charge premium shipping costs for no service. Your instore presence may be ok but your online presence is shockingly bad.Tim Little needs to read these comments and address these issues.

Do not buy from this company, I was conned out of £23 I bought shoes from them never seen them

Poor quality.

Purchased my first pair of Grenson trainers and it will be the last.

Quality is awful with glue remnants on the right shoe and what looks like blue dye on the leather across the lace eyelets on the left shoe.

So disappointed as I thought I was purchasing something worth the money. It's not!

This company represents the peak of cynical exploitation of a storied name for quick profits. Their current shoes are cheap rubbish. Mine came to pieces in multiple ways, and after trying to get them to sort out from home, failed, took them to a shop, where they clearly said this shouldn’t have happened. They sent them wat, and I got an email later saying they couldn’t be repaired and to pick them up. They would not consider replacement. I abandoned them at the shop.

Purchased the YMC x Grenson boots from the online store. I had found a money off code, which made these expensive boots a less painful price. They arrived quickly and I was initially really pleased!

Before wearing them outside I noticed that the lining of one of the boots was bunched and caused discomfort, so arranged with their customer service team to have the boots sent back and repaired. Although an easy process, I thought that the quality checking should be a better in the first place to stop faulty products being sent out. However these things happen, and when I received the boots back the defect had been fixed.

I am writing this review because I have never owned such poorly made shoes. The soles are extremely slippery so I fell whilst wearing them (spilling a hot drink down myself in the process). After two wears they were misshapen, and after four wears the soles and the heels had little chips in them and were disintegrating already. I have used them for regular wear in a city centre.

Took them to a cobblers today to get rubber soles put on them and he remarked on the poor quality of the soles.

Aesthetically the boots are gorgeous, but haven’t been worth the substantial cost. I will not be buying Grenson boots again and am so disappointed.