Grenson Anmeldelser 

Good quality boots and the return and refund was easy, which is good as the sizing is a bit unpredictable.
Paying £6 for one day delivery after dispatch sounds ok until you figure out that there’s no predicting when “dispatch” will occur. You would assume it would be same day if ordered before a certain time, but in many cases it can be days or weeks until the items are dispatched so paying for the expedited shipping is a bit pointless.
Customer service is also not great - it’s just a form on the website and you have to wait several days to hear anything back. No phone number.

If I could give no stars I would, ordered two pairs of boots sent back the next day and the Royal Mail tracking doesn’t work. This is not my issue they are refusing to acknowledge the fact the tracking is not working and saying they can’t assist me. There is no telephone number to talk to any one just the same generic reply not happy and do not order

Bought a pair of Fred boots (Nubuck Leather, Commando Sole) end of August 24. Speed of delivery was excellent. Boots seem very high quality indeed. Incredibly comfortable with now over 3 months wear. Sole unit is really thick/sturdy and leather breaking in very nicely. Ordered Spike WP this last week and again comfortable out of the box. Both are on the same last (201) which I find perfect for my feet.

UPDATE: Leaving the original review text below as a summary of my first impressions and initial experience with Grenson, but now updating to 4 stars due to the fantastic customer service I have since received from the General Manager, Derek. I persisted with asking to speak with someone on the phone about the issues I was facing since the impersonal and un-empathetic emails continued to prove futile. Thankfully, eventually, Derek gave me a call and has since provided the above and beyond customer service you would expect from the entire customer service team at a premium brand. Thanks to him, I was able to exchange the original defective boots, and although there was also a small issue with the replacement pair, Derek has taken care of this with minimal fuss. I would implore the directors at Grenson to sort out your customer service offering to bring it up to the same level of care and understanding. A lack of phone line with a human to speak with when you have a problem with an order is extremely frustrating, and the copy and paste email replies with no names of team members makes the whole experience feel impersonal and as if you are buying from a wholesale warehouse on the other side of the world, rather than the British, “boutique” brand Grenson claims to be (as was quoted to me on one of the emails I received during my initial frustrating enquires). In summary, thank you very much to Derek for restoring my faith to a level that I would consider buying another pair of Grenson’s in future. Despite the small manufacturing issues, I love my Fred boots with Vibram commando sole.

Shocking customer service! Bought a pair of Fred boots in the sale, they arrived with a manufacturing defect on the right shoe, with the last having been welted on to the sole completely twisted to the right. It’s impossible to speak on the phone to anyone at Grenson to rectify this and all they do is respond via email to tell me to return them for a refund. I do not want a refund, I would like to receive a pair of boots that have been quality controlled. These boots are £375! A brand with a premium price tag, but poor quality and bargain basement customer services! Extremely disappointed.

Ì ordered a pair of gents boots and still.havè not received them yet ,I don't know what to do. Please can anyone help me ?

I have ordered 2 pairs of shoes.
1 sneaker and a pair of Katharina boots for my wife.
I returned the sneakers because were a bit too long for my feet but on offer, looked decent. No issue with refund.
Then my wife was after a pair of boots for work but when they arrived, they were a bit too narrow for her feet. Unlike some people here who had quality issues, i can't comment on this but can say that I returned the shoes within the time period and got a refund straight away. No 5 stars because I have no experience on wearing boots/shoes.

Been a regular customer over the years. Recently tried to contact Grenson Customer Service with a query regarding an online order. I found the method of contact extremely poor. Will NOT be buying from this company again.

Bought a pair of shoes. No remarks regarding those not to be true to size. At least 2 sizes off. Requested a refund for the shipping due to this - refused by Grenson. Not fair.

Bought a pair of boots, snug on the insistent advice of the sales person, who said they would give a lot. Wore them once and they tore my feet apart so badly that I have had pain and bleeding for four days (and counting). Customer service is slow and completely unhelpful. When they did respond they have offered no solution at all to these unwearable boots, or even an apology for the painful experience. There is no complaints or review option on the website and judging from the feedback here I can see why.

Shoes seemed decent quality, although were not the correct size ( no fault of Grenson).
The reason for the 3 star review is due to £6 charge for standard delivery seems a little steep.

I bought several Fred boots in the sale. I had to return the first pair due to being too large, the second pair due to a slight Quality Assurance issue, and the third pair are perfect. I was disappointed that the first pair came with dust bags but the second and third pair did not. I contacted the customer service who were very responsive and apologetic about the QA issue. They also pointed out that their T&Cs mean dust bags are not usually included on sale items, but have sent me two as a good will gesture. I’m currently awaiting these to be delivered, but good customer service nonetheless. There are mixed reviews on here regarding customer services, but my dealings with Grenson have been nothing but positive. Thanks Grenson for doing the right thing and being punctual with your comms.

Great quality shoes I’ve bought several pairs also they repaired two of my older pairs quickly and to a high standard

I have 16 pairs of Grenson and they are always happy to take my money. But send them an e-mail about a job and they don't even respond.
They may act like a forward thinking brand but they aren't.
I always thought brands should be as much about helping as they are about selling - clearly Grenson aren't - and therein lies the end of my Grenson experience - I will never buy a pair again.

After about 3/4 months of use, the toe came away from poor quality stitching. Grenson would not repair as I'd bought it through a third party seller.

Grenson does not back their product at all, which is pretty incredible for the price point.

The heel completely came off about 3 months after buying them from a third party. Grenson claimed no responsibility despite its clearly from shoddy manufacturing. I’d only worn them a handful of times

Buy alternatives like loake they offer guarantees and a re-heel and re-soling service for free

I’ve been a satisfied customer of Grensons for many years, with no reason ever to contact customer service. Recently a very delicate piece of leather came away from a pair of ‘sale’ sneakers. Within a week of contacting customer service, I returned my sneaker boots (having been offered a repair or refund) to Grenson for repair and had them returned looking perfect! Challenge anyone to beat that! Thanks to all the Grenson Team involved, outstanding!!! #forevergrenson

My shoes arrived yesterday (10 April 2024). I ordered them last week and they got to my front door from U.K. to Christchurch, New Zealand in seven days. I am so impressed!

The shoes are perfect, (Stanley brogues, ginger burnished nubuck, etc.) exactly what I expected and you (Grenson) might have even 'over-delivered'! Lovely packaging, two travelling cloth shoe bags, and excellent communication. It was an utterly faultless experience as one is always a little cautious about ordering on-line, and of course there is always a guess at getting the best shoe fit.

I have many other high-end English-made shoes and must say these Grenson shoes are equal to the best of them.

I can seriously endorse Grenson's excellent shoes and would encourage on-line customers that Grenson offers a safe shopping experience.

I have been saving for some Nanette boots for a while. The buying went smoothly, the boots arrived looking beautiful-but be warned the sizing isn’t as you’d expect from regular high street shoes. The first pair were way too tight. I’m usually a 4 or 4.5 and i’d ordered a 4.5 I exchanged them no problem. The second pair arrived this time - size 5.5 but they were way too big.
This is where the problem occurred. Customer service would not allow me to exchange them. They said they only exchange once & they wouldn’t give me a refund as I was now outside the 28 day returns window. They are brand new, boxed & with a receipt. I emailed offering to cover all postage expenses for a further exchange but they have blanked me. I now have a very expensive pair of boots that I can’t wear. It’s an incredible waste of money & seems so mean spirited of this company. I wanted to support a British business but their customer service have a real ‘jobsworth’ attitude. I won’t be buying from them again. Their poor customer service & niche sizing for £290-350 is far too much to waste. Be warned.

Recently purchased a pair of Grenson Shoe 4 Tan Brogues and they got delivered the next day. Upon inspecting the shoes, I’ve noticed a much more darker tan compared to the listed (expected) item. Beautiful crafted shoes but I was set on having the right colour (nothing wrong with the darker tan but not my personal taste). I’ve contacted customer service which they’ve responded promptly, apologised for the inconvenience and advised on returning the shoes & proceeded to organise a replacement pair to be shipped out. Considering all this happened just days before Christmas, the new pair arrived in time. Cannot describe the craftsmanship but the brogues are absolutely stunning. Amazing quality and with the right care they’ll last a lifetime. I consider myself a Grenson “connoisseur” having 8 different shoes and boots styles I’ve acquired over the years but the Shoe 4 brogues are just out of this world. Shame I cannot add some photos to this review to show how stunning the brogues are! I just cannot fault Grenson from my past experiences. P.S. my favourite pair is a “limited” edition Stanley Brogues Crosshatched tan leather I had for 15 years - re-soled once and they’re still brand new looking! Thanks Grenson!

I bought the Dempsey shoes online but the size wasn’t right. I immediately returned the shoes and I bought another pair that I’m very happy with. Unfortunately that was months ago I still haven’t been refunded by Grenson for the pair I sent back, and it doesn’t seem like I’ll be getting my money back at all. Costumer service was not helpful and the overall experience was very disappointing. I’d think twice before i even consider buying from them again. The possibility of paying double is always there.