Logoen til Grape & Bean
Besøk nettstedet

Grape & Bean Anmeldelser 

206
•
TrustScore 5 av 5

4,8

Luksuriøse matvarer
Skriv en anmeldelseBesøk nettstedet
Skriv en anmeldelse

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered a gift for my cousin moving into her new home in Longford. I live in England, her gift was delivered within 4 days, it was so easy and straight forward no stress ordering from your website.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I realised I had ordered the wrong wine and contacted Grape & Bean to ask if they could send the correct one instead. I was in touch with Margaret, and she was absolutely fantastic – so helpful, under... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Love the coffe mugs I got, wish they had more on stock. The chocolate cherries were delicious so is the strawberry jam. Definitely quality products. Shipping costs are reasonable considering how well... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Luksuriøse matvarer
  2. Kaffebar
  3. Firmagaveleverandør
  4. Forhandler av gaveesker
  5. Vinbutikk

Skrevet av virksomheten

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

206 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(206)

64 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

From start to finish I ordered

From start to finish I ordered. Here next day.Beautifully boxed 📦 and so personal ill buy again .So go on treat someone or maybe yourself

2. desember 2025
Logoen til Grape & Bean

Svar fra Grape & Bean

Thanks Sheila. We're very happy to help :)

Vurdert til 1 av 5 stjerner

Btl of wine missing missing from both…

Btl of wine missing missing from both hampers. Still waiting for refund, had to get chargeback.

13. oktober 2025
Logoen til Grape & Bean

Svar fra Grape & Bean

Hi Nuala
I am very sorry that you had that experience. You are right. We forgot to include an item in your hamper. There is no excuse. It was our mistake.
Our number one priority every day is to make our customers happy. That's it. So when we mess up, we do everything we can to make sure it won't happen again. In this case, we called in all our staff and re-trained the picking process again. We have also initiated a new double and triple check procedure.
We did issue a refund to you immediately. You would have seen the screenshot of the confirmation that we sent you. When you said that your bank was refunding you, were were happy that you seemed happy with that. Your bank contacted us for authorisation for the refund and charged us a whoping fee on top. We authorised that immediately so that you would not experience a delay. I really hope that they have refunded you by now.
As the owners of a small family business, we apologise again for your experience.
I hope you don't mind me taking this opportunity to assure you and anyone reading, that this was a once off. Thankfully the vast majority of our reviews are 5 stars. To be honest, we can't afford to be getting anything else. All we have is our reputation.
Thank you for choosing us in the first place and if you are brave enough to choose us again, we promise to prove ourselves to you 100%. If not, we understand and apologise again for our mistake.
All the best
Tony & Margaret

Vurdert til 1 av 5 stjerner

I was really disappointed my order…

I was really disappointed my order arrived 3 days later instead of 24 hours later. Also my message was not delivered with the gift so my sister had no idea who had sent it. it was a complete disappoiontment and i wont be using you again

5. november 2025
Logoen til Grape & Bean

Svar fra Grape & Bean

Hello Eithne

Please accept our apologies for your experience. We are also disappointed. Our goal is simply to make people happy, both the sender and receiver of a gift.

We did include the message but a new member of staff put it on a card, thinking that it would be a nice added extra in the gift. Unfortunately, these can get lost in the packaging sometime. That's why we normaly print the messages and stick them on the inside lid so the recipients can't miss it.

As for the timelines, we shipped the order the day after your order came in in the evening. Our courier delivered it the day after that. This is about as quick as it gets in Ireland. However, I am sorry that we did not meet expectation on this. It may have come from our "Thank You" email where we say that our couriers usually deliver within 24 hours. Of course, we have to receive the order, prepare it and give it to them first. We will review this choice of wording in case anyone else takes it up that way.

Hopefully, you can accept our apologies and the sincerity of our response. It can be difficult to convey the sincerity in this situation but please note that bad reviews are taken very very seriously here. As a small family business, all we have is our reputation. We put our heart and soul into making people happy every day. Thankfully our 5 star reviews indicate that we acheive that most times.

We regret that we were unable to impress you this time but I promise that we will continue to try our best to make all our customers happy every day.

All the best

Tony & Margaret

Vurdert til 5 av 5 stjerner

Such great service from Grape & Bean

Such great service from Grape & Bean. I placed my order in a bit of a hurry and made multiple mistakes (wrong address/dispatch date). Mags was so quick to help and sort it all out. My sister received her bubbly and chocolates in time for her birthday. Thank you.
I will definitely be ordering from Grape & Bean in the future.

16. oktober 2025
Logoen til Grape & Bean

Svar fra Grape & Bean

Thank you very much Jenna 🙏

Vurdert til 5 av 5 stjerner

Lovely family business

Great company for all your gifts & hampers! Excellent choices! Great customer service. Definitely recommended ☘️

9. oktober 2025
Logoen til Grape & Bean

Svar fra Grape & Bean

Thank you for your support Helen. Especially when there were a couple fo hiccups. I'm glad we were able to help sort them out for you. Thanks again. Tony and the G&B Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv