Gofastpass Anmeldelser 

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3. jan. 2026

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

3. jan. 2026

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

2. jan. 2026

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

2. jan. 2026

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

2. jan. 2026

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

2. jan. 2026

Thank you for sharing your feedback. We respectfully disagree with the characterization of this situation and would like to clarify the facts for transparency.

Prior to finalizing your reservation, our team proactively contacted you to explain that, due to exceptionally high demand during the New Year period, only a Standard Van for up to 10 passengers was available for the requested date. At that time, we clearly presented two options, allowing you full control over how to proceed:
1. Proceed with the reservation using the available vehicle, with an operational solution to transport the entire group in two segments due to capacity limitations during peak demand; or
2. Cancel the reservation with a full refund, should the proposed solution not meet your needs.

No price increase was imposed, nor was the reservation “held hostage.” The decision to cancel was entirely optional and made by you, after being presented with a clear and transparent alternative. Following your decision, the reservation was formally canceled and fully refunded, in accordance with our policies.

It is also important to note that your return reservation remains active and confirmed in our system, and no issues have been reported regarding that service.

We operate with fixed pricing, transparency, and proactive communication, especially during high-demand periods. Our goal in this case was to offer a viable solution rather than cancel unilaterally, and we fully respected your choice when you opted not to proceed.

We regret that this situation caused frustration, but we respectfully believe that the description provided does not accurately reflect how the matter was handled or resolved. The issue was addressed professionally, within company policy, and concluded with no financial loss to you.

Kind regards,
FastPass Team

Svar fra Gofastpass

1. jan. 2026

Thank you for your 4-star review. ⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

30. des. 2025

Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations and would like to provide some clarification for future readers.

On the day of your service, the driver experienced an unexpected highway closure on the connecting bridge, which resulted in a delay of approximately 20–24 minutes. This was an external traffic situation beyond our control and not something that could have been anticipated despite careful route planning. Throughout this delay, the driver and our operations team kept you informed in real time regarding the updated arrival time.

Most importantly, despite the delay, the service was successfully completed, and you were safely transported to MCO Airport with sufficient time for your departing flight. At no point was your travel compromised.

Regarding the temperature inside the vehicle, we would like to clarify that the van’s air conditioning system was fully operational. On that particular day, there were unusually warm conditions, and the rear air conditioning was activated shortly before boarding. Larger vehicles may require additional time to stabilize interior temperature, especially during passenger boarding, which can temporarily affect cooling performance.

We did receive your email requesting compensation and intended to review the matter internally through our post-service department. Unfortunately, the review was posted before we had the opportunity to complete that internal evaluation and respond directly.

While we understand how delays and comfort concerns can be frustrating, situations such as sudden road closures are occasionally unavoidable. Our team remains committed to clear communication, safety, and ensuring every client reaches their destination as planned.

We appreciate your feedback and the opportunity to clarify the circumstances surrounding this service.

Kind regards,
FastPass Team

Svar fra Gofastpass

29. des. 2025

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

28. des. 2025

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

27. des. 2025

Thank you for sharing your feedback. We are truly sorry that this experience did not meet your expectations, and we would like to clarify the facts surrounding your reservation to provide transparency for both you and future readers.

Shortly before your scheduled pickup, the originally assigned 11-passenger van experienced an unexpected technical issue. In order to avoid canceling your reservation minutes before pickup and leaving your family without transportation, our operations team acted immediately and made the decision to dispatch two vehicles (a minivan and an SUV) instead. This adjustment was made solely to ensure your group was transported on time and without disruption.

While this was not the originally planned vehicle, the alternative solution allowed your family to proceed as scheduled rather than facing a last-minute cancellation. Situations like this are not routine, but they can occasionally occur despite strict maintenance and inspection standards that follow manufacturer guidelines.

Regarding your comparison with rideshare services, we respectfully note that our service is not equivalent to Uber or similar platforms. We operate as a private, pre-scheduled black car service, offering exclusive vehicles, professional drivers, and dedicated operational support. For reference, comparable SUV services for this route typically exceed $150 per vehicle, meaning two rides would likely total $300 or more, excluding gratuity.

It is also important to clarify that although two vehicles were used, your service was completed successfully and without further issues. During your trip, our team remained available and advised you to email our support team so that your claim could be reviewed by our sales and commercial department for a possible partial refund, even though the operational adjustment resulted in higher costs for our company due to deploying two vehicles and two drivers.

Unfortunately, the 1-star review was posted before our team had the opportunity to formally review and respond to your request, despite guidance being provided on the same day of service.

We regret that this experience caused frustration and sincerely apologize for the inconvenience. Our goal is always to find the best possible solution in unforeseen situations, prioritizing our clients’ schedules and ensuring they are not left without transportation.

Kind regards,
FastPass Team

Svar fra Gofastpass

Oppdatert: 27. des. 2025

Hello Caleb,

Thank you for taking the time to share such detailed feedback. We truly appreciate your transparency and, most importantly, your acknowledgment that the first two rides were excellent, which reflects the level of service we consistently strive to deliver.

We are genuinely sorry that your final trip did not meet the same expectations. We work with people, and while our drivers are trained to be courteous, helpful, and solution-oriented, there are moments when individual interactions may fall short of what both our clients and our company expect. If the driver’s behavior came across as unhelpful or lacking empathy, we sincerely regret that perception.

We would also like to clarify that, according to our records, our operational support team remained actively engaged throughout the pickup process, assisting with coordination and finalizing our contact only after confirming that the passengers had successfully boarded the vehicle. This is part of our standard commitment to ensure a smooth and supported experience.

That said, while we fully respect your perspective, we do believe that a 2-star rating may not fully reflect your overall experience, especially considering that two of the three services were completed successfully and within expectations, as you kindly noted. Consistency is extremely important to us, and feedback like yours helps us reinforce training, accountability, and service standards across our team.

Your comments regarding luggage handling, communication, and the gratuity experience have been carefully noted and shared internally for review. We value constructive feedback and remain committed to continuous improvement so that every ride, not just most, meets the level of service our clients expect.

Thank you again for choosing us for multiple services during your vacation. We truly hope to have the opportunity to provide you with a fully consistent and seamless experience in the future.

Kind regards,
FastPass Team

Svar fra Gofastpass

22. des. 2025

Thank you Steve for sharing your feedback. We sincerely apologize if the pickup process did not fully meet your expectations.

During peak travel periods such as the end-of-year holidays, including Christmas and New Year, the airport experiences exceptionally high traffic and parking restrictions. Due to overcrowding and limited access at the terminal, drivers are often unable to remain parked inside for extended periods. To avoid long delays and ensure a faster, smoother pickup, our driver coordinated the meeting via text and arranged the pickup just outside the baggage claim area.

This approach is intended to minimize waiting time and inconvenience for our guests, especially during high-volume periods, while still providing a safe and efficient service. We understand your preference for a meet-and-greet with signage and regret that operational constraints during this busy season prevented us from executing it exactly as originally outlined.

We truly appreciate your feedback, as it helps us continue improving our service during peak travel times, and we hope to have the opportunity to better serve you in the future.

Kind regards,
FastPass Team

Svar fra Gofastpass

21. des. 2025

Thank you for your 5-star review. ⭐⭐⭐⭐⭐
We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Svar fra Gofastpass

21. des. 2025

Hello Dennis, thank you for taking the time to share your feedback. We truly appreciate you choosing our service again after a positive experience on your arrival, and we sincerely regret that your return transfer did not meet the same expectations.

Unfortunately, due to an unforeseen issue with a prior reservation, the originally scheduled driver became unavailable shortly before pickup. Despite our immediate efforts to reassign another driver, we were unable to do so within a reasonable timeframe. To avoid causing you an extended and uncertain wait at the pickup location, we made the difficult decision to cancel the service and immediately issued a 100% full refund to your card.

We understand how frustrating last-minute changes can be, and we sincerely regret the inconvenience this situation caused. While situations like this are rare, they can occasionally occur due to external factors beyond our control. Our priority in this case was to act transparently and promptly, rather than keeping you waiting without a confirmed solution.

We have been operating for many years with a strong commitment to reliability and customer care, and we truly regret that this experience did not reflect the level of service we aim to provide.

Thank you again for your feedback, which helps us continue to improve our operations.

Kind regards,
FastPass Team

Svar fra Gofastpass

21. des. 2025

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!

Svar fra Gofastpass

21. des. 2025

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!

Svar fra Gofastpass

Oppdatert: 11. des. 2025

Official Response to Customer Review – Reservation #3179095

Dear Linda,

We appreciate your feedback, and while we understand your frustration, we must respectfully correct several inaccuracies presented in your updated review regarding your reservation on November 29, 2025.

1. Service Cost Was Misrepresented

You claimed to have paid $258 for the service, but the actual total charged was $108.07 USD, including all taxes and fees. No additional charges were billed, and all transactions were handled through our secure online platform. Quoting an inflated amount misleads others and distorts the truth.

2. Driver Arrived On Time

Your scheduled pickup was at 7:20 AM from Port Canaveral. At 6:52 AM, our driver, Paulo Vianna, texted you with an ETA of 20 minutes, meaning he would arrive at 7:12 AM — 8 minutes early. This is confirmed via our GPS and message records. There was no delay and no breach of service.

3. Departure Before Scheduled Pickup

At 6:46 AM, you emailed us saying you had secured alternate transport and would not wait. This was before the agreed pickup time. Our driver arrived on site, did not find the passengers, and per policy, the reservation was marked as a No Show. No contact was made with our 24/7 dispatch center, which is the correct procedure if issues arise.

4. ETA Was Misunderstood, Not Silence

Your claim of “dead silence” is inaccurate. The driver communicated clearly via WhatsApp and maintained contact. Saying “ETA 20 minutes” is not an indication of delay — it’s a standard practice to provide real-time location estimates. The driver did not fail to communicate; rather, the message was misunderstood.

5. Accusations Against Driver Are Unfounded

Stating that our driver tried to “hustle” or “keep the fare” is not only untrue but unfair. No cash was handled by the driver. He was assigned solely to your ride and acted professionally throughout. All rides are digitally logged and GPS-tracked.

6. Effort to Resolve With Goodwill

Despite no failure on our part, we still offered a 5% courtesy discount in good faith — which you declined. Your response was to escalate to public platforms with further exaggerated claims.

7. Our Record Speaks for Itself

GoFastPass serves thousands of clients monthly and holds 4.8+ star ratings consistently across all platforms. Our team works hard to deliver reliable and timely service — especially during high-volume travel periods like holidays.

⸻

✅ In Summary:
• The service cost was $108.07, not $258.
• The driver arrived 8 minutes early.
• You chose to leave before the scheduled pickup.
• All communication was documented and clear.
• No contact was made with our 24/7 support prior to your departure.
• We offered a goodwill discount despite not being at fault.

We respect every client, but we also have a duty to protect our team and company reputation when misinformation is shared. Future customers deserve to see the full picture.

Sincerely,
Customer Relations Team

Svar fra Gofastpass

21. des. 2025

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!

Svar fra Gofastpass

21. des. 2025

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!