I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Vis mer
Selskapet har svart
Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew... Vis mer
Selskapet har svart
Hello.! because of that i post online and people can see, thats why you reply me.! otherwise your company never reply me.! i sanded 3 different email to GLS no one still reply me.! and GLS have... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Kontaktopplysninger
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Middels
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 64 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Don't live up to their own standards
I ordered my pet food through a site that delivered through GLS. The parcel is dropped at the door and the driver heads off no knock or ring on the bell. If someone isn't in the parcel can sit openly on the doorstep until someone comes home. GLS claims the following
The Missed Delivery Process
1. Left with a Neighbour: The driver will first attempt to find a nearby neighbour who is willing to accept and sign for your parcel.
2. Dropped at a GLS ParcelShop: If no neighbour is available, the courier will divert the package to the nearest GLS ParcelShop (usually a local convenience store or service station). It will be held there for 9 working days for you to collect with a valid photo ID.
3. Returned to the Depot: If there is no ParcelShop nearby or if the parcel is too heavy (over 20–30kg), it goes back to the local central depot. A second delivery attempt is automatically scheduled for the next working day.
4. Notification Card: In all cases, the driver will leave a physical notification card at your door with details on where your package is or your tracking
This does not match with reality. If I had a choice I wouldn't choose GLS
29. oktober 2026
Anmeldelse skrevet uten oppfordring
Abysmal service
Abysmal service. Paid €17 to return an item of clothing. Dropped it to the pick up depot and 2 weeks later, it is showing as still not picked up. I am now outside the period for claiming a refund but also cannot retrieve the package from the depot! So no goods, no refund and €17 for a return service that never happened.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about your experience regarding your return and the difficulties you have faced with your package.
To help us look into this matter further and investigate what happened with our depot team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Hello.!
Hello.!
because of that i post online and people can see, thats why you reply me.! otherwise your company never reply me.! i sanded 3 different email to GLS no one still reply me.! and GLS have no any complain system, whats why GLS delivery people alway bad behaviour with costumier..!
my tracking number is - YZZEYVB6
Parcel number:
21600511234
Customer's own reference number
1044087506
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
We are very sorry to hear about your experience regarding your communication attempts and the difficulties you faced. Thank you for bringing this to our attention.
We have received your tracking and parcel details, and we will escalate this matter immediately to our CS team to investigate further.
Warm regards,
GLS Ireland
Package not received
Package not received. E-mailed to confirm but not response
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good afternoon,
We are very sorry to hear that you have not received your package and that you are still waiting for a response to your email. Thank you for bringing this to our attention.
To help us track down your parcel and look into this with our local depot team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
The worst courier company
5 separate days I received notification of my delivery being delivered on that day and notification in the evening saying it couldn't be delivered because my reception was closed. Rubbish! I was in all day so no attempt was made to deliver. They should quit . Not fit for purpose
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are very sorry to hear about the repeated delivery failures and the frustration regarding the status updates while you were home.
To help us look into what happened and investigate this matter with our local depot manager and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
This is the 3rd delivery from GLS and…
This is the 3rd delivery from GLS and the 2nd time the driver left the package leaning against my door. It’s an old door with a draft panel so anything in front of it blocks the door. First time it happened I had to climb out a window to get out of my house because the placement of the package meant my door would not open. Second time I managed to flag a lady down on the street who moved the box for me. Please do better.
23. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
We are very sorry to hear about your experience with how the package was placed during your recent deliveries, and the difficulties it caused you. Thank you for bringing this to our attention.
To help us investigate this matter properly and address it with our local depot and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
GLS are hands down the worst delivery…
GLS are hands down the worst delivery service in Europe, multiple delays, zero communication. They say my parcel was delayed due to bad weather in Germany, it’s been sitting in Germany over a week and the weather reports contradict the lies of their customer service team. Truly pathetic. Delivery via pidgeon would be quicker and have better communication
28. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about the ongoing delays with your parcel and the frustration regarding the updates you received.
To help us look into the tracking status and investigate this further with our network and local depot teams, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Efficient and fast
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that you experienced efficient and fast delivery with us.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Svar fra GLS Ireland
Good morning,
We are thrilled to hear that you had a great experience with our service. Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your thoughts and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Prompt and secure
Prompt and secure, excellent service again by GLS . Thank you
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery was prompt and secure, and we truly appreciate your continued trust in GLS Ireland.
We look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Courier was lovely and timing was…
Courier was lovely and timing was great. No damaged boxes which is always a worry with Christmas presents! Thanks!
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your courier was lovely and that your Christmas presents arrived right on time and in perfect condition.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Very friendly delivery driver
27. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery driver was so friendly. We will be sure to pass along your kind words to him!
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
GLS service
Parcel with GLS for 5 days before it allegedly was delivered , no package, recieved email an hour after they said it awas dropped with my initial signed on it (i signed nothing ) Entered then into to and fro with gls services to which they described situation as dispute to which they need to go and look at the definition of the word , No dispute they lost my package and as today is the last day of dispute process it is now defined as gone and i have to go back to original vendor . Not the first time with this crew but anywhere i see a vendor offering them as courier i will avoid or try to seek a different way of dispatch
Rob D18
20. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about the difficulties you experienced with your delivery, the missing package, and the frustration during the dispute process.
To help us investigate this further with our local depot manager and review what happened, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Terrible Courier Service
The items were delivered to the wrong building and effectively left on the street. It was by the grace of god we discovered it by accident. No text or email confirmation that the items had supposedly been delivered. Not a courier company to use if you value your customers.
21. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
We are very sorry to hear that your items were delivered to the wrong building and left unattended, and that you did not receive a delivery confirmation. Thank you for bringing this to our attention.
To help us investigate this with our local depot and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
I was satisfied
I was satisfied, everything went faster than expected. Thank you more
20. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that you were satisfied and that everything arrived even faster than expected.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
In time
In time, at the time it was supposed, with tracking. Excellent.
23. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that your parcel arrived right on time as expected, and that you found our tracking useful.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
This company has improved considerably…
This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.
23. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your fantastic feedback! We are thrilled to hear that you have noticed a positive improvement in our service and that once we receive your parcels from M&M, they are reaching you within 24 hours. We will be sure to share your kind words with our operations and delivery teams!
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
very good got it early in the morning…
very good got it early in the morning before i left the house highly recommended
23. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that you received your parcel early in the morning before heading out.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Amazing delivery arrived in exceptional…
Amazing delivery arrived in exceptional conditions
23. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery arrived in exceptional condition.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Svar fra GLS Ireland
Good morning,
We want to investigate what happened, but we will need a bit more information to look into it. Thank you for bringing this to our attention.
Could you please reach out via our Trustpilot support form with your tracking details so our local depot and driver team can review this for you?
Warm regards,
GLS Ireland
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.