GLS Ireland Anmeldelser 

Great service, customer service, delivery, lovely driver

My parcel was delivered when I was told it was to be delivered, and that in my book is a major plus

All I can say is fair play that they manage to stay in business because most people online don't seem to recieve their packages.

Extremely friendly staff, definitely a carrier you can rely on and trust,
This was the first time to use GLS. I definitely would use the service again.

The company who sent my parcel put an incomplete address label on it 😕....But a phone call to customer service at GLS and they sorted everything out and my parcel was delivered the very next morning. Thanks to the lady who took my call... thanks for being pleasant courteous and understanding. 😀

Absolutelly hopeless, my wife lost her purse in Barcelona, a good samarathan found it and contacted me to arrange to return it . I first arranged for it to be collected through eurosender, and GLS were assigned by them. The guy waited in all day and they never arrived to collect the package. So he manually delivered it to a GLS drop off point the following day . It cost another 49.50 euro for a 4 -5 day delivery to Dublin. Which I reembursed, on top of the 38 euro I'd already paid eurosender. It was scheduled to arrive at the latest yesterday. I called the GLS customer service in Dublin, (due to the tracking not updating since it was posted) and they've told me that its only arrived in France and won't be in Ireland until next week sometime. So we're looking at two calendar weeks for a delivery which was supposed to take 4 days.

I was looking for an update regarding my parcel that was with a delay and no updates s from the tracking , I’ve get In touch with GLS, and nicely girl was incredibly helpful, given all details needed and I received my parcel in the next day. Thank you Paola for the amazing support

I still haven't received my goods and no update from GLS after calling them and emailing. Very poor service.

total amateurs who employing low iq individuals who can't either deliver to correct address or more likely upright stealing parcels.. customer service just as useless...avoid at all cost

Every time they deliver a package is left to a wrong place, and package disappears sometimes to

Delivery was really good. Plenty of emails to let me know it was arriving. Good company to deal with.

Paola was very helpful and resolved my problem efficiently and promptly

I wasn't home but it was left in an agreed safe place

These 5 stars are entirely for Carolina and Alan and the help they provided. For their outstanding customer service and genuine willingness to help.
Unfortunately, my experience with GLS delivery was absolutely awful. However, Carolina and Alan went above and beyond to help me, giving me their full attention and doing everything they could to make sure I received my parcel.

Not great as box was thrown at door step & driver never bothered to knock. Had to ring a neighbour to move the box as left for everyone /anyone to see. Driver should have knocked and when no answer left in. Safe place. Eg behind bins.

Fast and professional 👌

Very helpful service team and in particular the customer service representative Karl Radford who kept in touch and sorted out my query during a busy time for the company.

My package arrived looking like it was attacked by an angry dog with "GLS Ireland" tape wrapped all over it, barely keeping the box together.. I'm just relieved that what I ordered was tools in a tool box so the destruction was just to the cardboard box the order came. It's a warning though to avoid this company at all costs #67662504333

They said on tracking parcel was delivered, there is no parcel, held for ages trying to speak to Customer Service, finally got through, have to wait up to 3 days now for Driver to call me and explain what he did with delivery, joke of a service

Surprise, surprise, for the 4th time in a row, the package was not delivered on the day it was out for delivery.

Zooplus told me after the 3rd time and I quote “Following our investigation, the issue has been escalated to the depot manager, who has been asked to address the matter directly with the driver to ensure that appropriate corrective action is taken and to help prevent a recurrence. Additionally, a formal driver conduct complaint has been raised and logged through the appropriate channels for further review.”

I guess you were just saying what Zooplus wanted to hear and had no intention of dealing with the issues raised because if you had dealt with the issues, this wouldn’t be happening for the 4th time in a row.

I think it’s time to get a new driver for that area, because the one that is currently serving the area is obviously completely incompetent and hasn’t got a clue how to do his job or maybe go one step further and fold as a company because you’re obviously not up to the task of delivering peoples packages in a timely manner.

09.09.2026 Update:
2 days out for delivery, 2 days no delivery!!

Do your job GLS and stopping messing me about!!