Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered online. Arrived quickly. We'll packaged. I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don... Vis mer
website easy to find and choose additional handle bar mount for glow light . turned up quickly Mount broke first time fitting (rats!!) Ordered and paid for another ,then emailed explaining my d... Vis mer
When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappoi... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Butikk med sykkeltilbehør
- Sykkelbutikk
- Elektronikkfirma
- Lampeprodusent
- Utendørs sportsutstyr
- Sportsbutikk
Skrevet av virksomheten
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
Our warranty promise
24-month cover on Light Heads and Self-Contained Lights
Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase.
If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product.
Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktopplysninger
12 Carr Road, 1042, Auckland, New Zealand
- support@glowormlites.co.nz
- glowormlights.com
4,1
Bra
669 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really nothing to explain except that…
Really nothing to explain except that this light is fantastic. I’ve been a GW user since 2015 .
30. november 2022
Anmeldelse skrevet uten oppfordring
DREADFUL BAR MOUNT
DREADFUL BAR MOUNT. DOES NOT SECURE PROPERLY. NO DEMO OF THAT AVAILABLE. BATTERY LIFE NOT GOOD. FIDDLY POWER SWITCH.
23. november 2022
Anmeldelse skrevet uten oppfordring
Good customer service
The charger that came with my light and battery combo stopped working. Gloworm sent me a replacement at no charge and with no questions.
18. november 2022
Battery Replacement
Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.
17. november 2022
Great customer service
Great customer service when needed, and high quality well made lights.
11. november 2022
The lights are bright!
The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!
15. november 2022
Very fast delivery and perfect service
Very fast delivery and perfect service. The product itself very well designed and executed/manufactured. I mounted the gloworm to my Dulatron Ultra 2 high speed all terrain scooter.
11. november 2022
I just recently used my X2 adventure…
I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.
6. november 2022
Great product, great service
Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.
22. oktober 2022
Like riding in the day.
Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.
28. oktober 2022
Svar fra Gloworm Lights
Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico
I was on a very tight deadline to…
I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.
23. september 2022
Great Customer Service
Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!
12. oktober 2022
Great lights
Great lights. Super bright. Mounts easily on handlebars. Worth the money for the added safety.
9. oktober 2022
Fast shipping, responsive customer service
Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.
27. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gloworm Lights
Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!
I ordered a new battery and it wouldn't…
I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.
24. september 2022
Svar fra Gloworm Lights
Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico
saved the night!
they shipped super quick and got us the product in time for an event we had coming up
12. september 2022
Svar fra Gloworm Lights
Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!
Excellent prompt clear communication
Excellent prompt clear communication, arrived within 2 days
14. september 2022
Svar fra Gloworm Lights
Hi Nathan, thanks for taking the time to leave us a review! I hope you're enjoying your new light!
I have been using Gloworm lights for…
I have been using Gloworm lights for years now and i couldn't be happier. Recently i had a battery issue and the team couldn't have been more helpful and sent a replacement within days.
Couldn't be happier.
31. august 2022
I love the lights but unfortunately my…
I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support
28. august 2022
Svar fra Gloworm Lights
Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico
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