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Glowing Embers Anmeldelser 

316
•
TrustScore 4.5 av 5

4,5

Forhandler av vedovner
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Vis mer

Vurdert til 5 av 5 stjerner

Easy to order..delivery was quick... unfortunately haven't used item yet but very good quality. Recommend this company.

Vurdert til 5 av 5 stjerner

All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Vis mer

Vurdert til 5 av 5 stjerner

Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Vis mer

Informasjon om virksomheten

  1. Forhandler av vedovner
  2. også i
  3. Leverandør av varmeutstyr
  4. Peisforhandler
  5. Radiatorbutikk
  6. Utemøbler
  7. VVS-firma

Skrevet av virksomheten

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

316 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 61 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(316)

211 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 2 av 5 stjerner

We needed our replacement stove glass…

We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to wait for the item to arrive. The glass itself is great, but the customer service was very poor.

8. januar 2026
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Svar fra Glowing Embers

So sorry to hear that this happened and that you got the impression that we told you to put up with our mistake, this certainly shouldn't have been the response that you should have received. We have been over-run with replacement glass orders recently and occasionally our staff do get something wrong like sending out collection orders but apologies for this error and the inconvenience this caused. I am glad that when you did receive the glass that it was great and I hope that if you use us in the future you will receive our usual level of service.

Vurdert til 1 av 5 stjerner

Ordered new glass and it was slow to…

Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter

14. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Glowing Embers

Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.

I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.

Vurdert til 5 av 5 stjerner

Excellent company

Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.

6. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Too long to deliver

Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.

12. januar 2026
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Svar fra Glowing Embers

So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.

Vurdert til 4 av 5 stjerner

The company pointed out a mistake I had…

The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.

9. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Glowing Embers

Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.

Vurdert til 5 av 5 stjerner

Log fire glass

My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!

8. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First class service as always

First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.

2. desember 2025
Vurdert til 5 av 5 stjerner

Replacement stove glass

Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.

26. november 2025

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