Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to order..delivery was quick... unfortunately haven't used item yet but very good quality. Recommend this company.
All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Vis mer
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktopplysninger
20-28 Albert Road, CM7 3JQ, Briantree, Storbritannia
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Enestående
316 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 61 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Positive experience
Made exactly to requirements, well packaged, all round positive experience
4. desember 2025
Great after service
Really pleased with the outcome. No quibble refund. Will use again.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Great price and prompt delivery
Great price and prompt delivery. The driver was very understanding, and left the pallet exactly where I wanted it.
2. desember 2025
Svar fra Glowing Embers
Great, thank you so much for taking the time to leave a review, it is greatly appreciated.
Good price and timely delivery.
2. desember 2025
very helpful
very helpful, the products was spot on and it was delivered safe and sound.
2. desember 2025
Appalling customer service!! 😖
I’ve now waited nearly 2 weeks for my order which still hasn’t arrived! (I paid for a 48hr delivery) I’ve spoken to 3 different members of staff who have all fobbed me off with excuses and empty promises including offering a week ago to send a replacement order out on a priority next day service… still no sign of my order!! 😖
I can only assume that this company has serious staffing issues rendering then unable to cope with increased seasonal demand and sadly doesn’t regard customer service as being very important.
Don’t be fooled by the smart website. In my experience this company believes their responsibility to their client ends once the sale has been made.
Beware!!
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Glowing Embers
Very sorry for the delay with the delivery of your order and the obvious frustration and lack of confidence that this has caused.
We are experiencing delays with all couriers at present after in the build up and wake of Black Friday. I can see that you placed your order on 26th November on a 5 working day Royal Mail service, this was dispatched on 27th by us. On 3rd December we received confirmation that Royal Mail had lost your original order and we dispatched a replacement which was received on 8th December.
This is three working days over the original expected date and I do understand that with the confusion of a lost parcel in the middle of the process that this caused you to loose confidence in us.
I would like to reassure you that we do take the responsibility to our clients seriously and do everything we can to ensure that when issues like this occur that we resolve them as best we can. I do hope that now you have successfully received the order that the part is working well and will last you for many years to come.
Easy order via phone
Easy order via phone , very helpful lady took my order . Delivered within two days .glass was well wrapped and stayed in one piece . Would highly recommend . Will use again for a fire and flue .
26. november 2025
Good service
Good service, the glass was extremely well packaged so arrived intact. Delighted with the product.
27. november 2025
I received great support when I spoke…
I received great support when I spoke to their team and the product were exactly as expected and came quickly, really pleased.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Very good customer service.perfect fit…
Very good customer service.perfect fit for replacement glass
25. november 2025
Spot on service and turn around time .
26. november 2025
Glass cut to size and delivered promptly
15. november 2025
Nice to find a company
Nice to find a company that gives you the help you need
Can't thank the nice helpful Stacey enough,
Will use again if I need anything to do with wood burners again
17. november 2025
Sevice still as good as ever
I have used this company before quite a few years ago, We have moved from Essex to the Highlands and what was really nice their service now is still as good as it was back then, what we ordered was well packaged and arrived promptly which in a lot of cases company's can change and so can the service, but not in this case Glowing embers haven't changed since we first started using them.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Glowing Embers
Thank you so much for taking the time to leave a review. It is so lovely to hear that you have been really happy with our service twice now. I will share this with the team.
Not sure if parts were genuine but…
Not sure if parts were genuine but seems ok and fair price
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Glowing Embers
Thank you for taking the time to review. I would like to reassure you that all our parts are genuine and as advertised, if you do have any concearns, please do reach out to our team and we would happy to set your mind at rest and answer any questions you have.
AVOID!!!
I purchased a flue liner from All Fired Up Stoves on eBay, which is operated by Neutrino Retail Ltd. This company trades under several other names, including:
Flue Warehouse
Glowing Embers
Fluelinerkits.com
Product branding: Helix, Shieldmaster, Woolly Mammoth Stoves
The product was listed as a 904L Helix Premium flexible liner. While the listing didn’t specifically state CE or HETAS approval, it included a designation number: BS EN 1856-2, which suggests conformity with flue liner standards.
The seller first sent the wrong item — a 316L liner instead of 904L. After I contacted them, they sent a replacement, but that also raised several concerns:
The liner had no visible branding, no CE/UKCA markings, and no directional arrows, despite the manufacturer’s own booklet (supplied by the seller) stating these would be printed every metre
I received no documentation — no HETAS certificate, Declaration of Performance, or warranty
The invoice identified the liner as MI-FLEX, manufactured by Mi-Flues Ltd, not a “Helix” product as branded in the listing
When I raised these concerns, I received conflicting information from the seller. They claimed that markings weren’t required and that the liner wasn’t advertised as certified, despite the documentation they provided suggesting otherwise.
If you’re buying a flue liner where traceability and compliance are important — for building regulations or insurance — I’d recommend exercising caution when dealing with Neutrino Retail Ltd under any of their trading names.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Glowing Embers
So sorry to hear that you have such a negative opinion of our company and for any confusion you have over this product.
First, I can understand your confusion regarding Helix and Mi Flues liner, I would like to take this opportunity to explain. We were the manufacturer of Helix flue liner but we recently sold the machine and manufacturing process to Mi Flues, who now manufacture Helix under liscence.
I Iunderstand that sometimes liner has left their facility with Mi flex branding rather than Helix but would like to reassure you that the product is identical in every aspect, made on the same machine to the exact same specifications.
Mi Flues are on of the largest suppliers of flue liner in the UK and the flue liner made for the Helix brand is fully tested, compliant and surpasses all the latest UK regulations. This is a heavily regulated process with regular inspections from BSI to ensure compliance, so please do be assured that your product is of the highest quality and manufactured to the highest standards available. Your flue liner is fully CE approved and tested to the following specifications: BS EN 1856-2 T200 P2 W Vm L70011 O and is fully traceable.
Your flue liner is also backed by a lifetime warranty and fully compliant for building regulations. I do understand that the unexpected label some confusion and loss of trust but I hope this provides some reassurance. If you do need any more help, either with specifications for your liner, details of the liners certifications, registering warranties, installation or general advice, then please do get in touch with our team who would be happy to help.
BEWARE DO NOT USE
BEWARE. !!!
Order a 6 inch flue locking band. When it arrived it measured 8 inches. Totally useless.
Nobody answers their phone. Return impossible.
DO NOT USE
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Glowing Embers
Sorry to hear of your disappointment. I know this can be confusing but for twin wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.
We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised to fir the 6 inch pipe, even though their diameter measures 8 inches. I wish there was a better way of doing this but either way causes confusion.
We do try to make this as clear as possible and every listing has an explanation of this on but I know this can be missed and that it is confusing until you see the system and understand the connections fully.
Either way, this does happen and we always swap the item for customers. I am so sorry if you didn't get through to us though, we are a small team and do get very busy. We always respond to messages and emails though even if we can't get to the phone.
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