Glovo Anmeldelser 

Very bad company they charged my card for an order and then their system broke and never created an order even though they took the money and when I asked for help in their life chat, they just closed the chat and don’t help me at all

I'm one of the many victims of this scam company. They charged me a prime membership which I never asked for. Support didn't refund me. Awful company

Mi hijo finalizó un pedido a medias, inmediatamente se solicita por teléfono la cancelación, sin llegar a estar aceptado por el restaurante y Glovo se opone a la cancelación. Al final ni siquiera lo entregaron y me lo cobraron. Son unos estafadores

Hago un pedido , transcurre una hora y media y me dicen que aun no han asignado repartidor , solicito anular el pedido y me dicen que no me devuelven el dinero . me siento estafado

Awful. Two hours late on delivery. Kept telling me they couldn’t find me… was back and forth messaging them then they just stopped responding… wouldn’t call me to even explain where they were (there is literally only one road in my neighborhood) … never again

Absurd service. Cold food, unclear status of orders. Don't even try.

SHOP SCUM ME, GLOVO SAID " WA CANT VIEW U ORDER" OMG LOL

WORST WORST WORST.
On a vcation in 2024 in Malaga i used Glovo to deliver food from a restaurant. Without my knowledge i became member of Glovo Prime. After several months i found out that i every month was caharged 7.99 eur. In december 2024 i wrote several mails without geting answer from Glovo. Finally the 3. th. of january 2025 Glovo answered my mail, they confirmed that they now had canceled my membership, but they still charge me 7.99 eur. every month, i have been sending mails to their customer "service" almost every day, but they do not answer.
My advice to all posible customere, DO NEVER USE GLOVO, i´t´s just a dirty moneymachine that will make the owners rich and their customers poor.

‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️I am writing to formally express my dissatisfaction with the service I received regarding my recent order (Order ID: 101243409341). Unfortunately, my experience was far from satisfactory due to the following issues:

1. **Rude Behavior:** The delivery personnel was unprofessional and disrespectful during the interaction.
2. **Lazy Attitude:** The delivery process seemed unnecessarily delayed, and there was a lack of effort to ensure timely service.
3. **Time-Wasting:** The overall process took much longer than expected, causing significant inconvenience.

As a loyal customer, I expect a certain standard of service, which was not met in this instance. I kindly request the following:
- A thorough investigation into this matter.
- Appropriate action to address the behavior of the delivery personnel.
- A resolution or compensation for the inconvenience caused.

I trust that Glovo values its customers and will take the necessary steps to ensure such incidents do not occur in the future. Please let me know how you plan to address this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Recently I ordered groceries from Glovo, and was charged twice for it. I had a lot of trouble even reaching customer service, as the replies on the help chat literally take 12-24 hours. There was no indicated number to call, and all in all it took me about two weeks to recoup my funds.
I did find the Kenya head office number, and I called them to file my complaint. There I was insulted and asked for a bribe by one man, and another man insisted I go to their office the next day for my 1380 shillings. They were rude, impatient and extremely slow to fix THEIR error. I never got a single apology throughout the whole ordeal. It was the last straw for me, I deleted my account after that.

Pues queda claro la total impunidad que tienen y el poco derecho que nos ampara. Este primero de mes, se cobraron la suscripción de Prime, directamente por la cara! En ningún momento di conformidad ni consentimiento. Tras varios mensajes por mediación de la app ( en su apartado de ayuda) diciendo que sería reembolsado dicho importe...hoy en conversación telefónica me dicen que nunca se me iba a reintegrar la cantidad, ya que es suscripción!!! QUE NUNCA HICE!!!
Ahora que me di de baja total, he leído que necesito confirmación por correo electrónico de dicha baja por su parte....UNA ESTAFA TOTAL!!!

Veri ladri, spesa mancante e assistenza pessima, SCONSIGLIATISSIMO!!!!!!

Performance of Glovo Services in Romania
To Whom It May Concern,
I am writing to bring to your attention a concerning trend regarding the performance of Glovo services in Romania. Over the past few months, I have observed a consistent decline in the quality and reliability of their operations. This includes significant delays, errors in order fulfillment, and a general lack of professionalism among their staff.
A recent experience with an order placed through their platform exemplifies these issues. The order was substantially delayed beyond initial estimates, and the products delivered did not match those ordered (please refer to the attached photo and order history for details). This incident is not isolated but part of a series that highlights systemic problems within their operations.
These repeated failures indicate not only a lack of respect for customers but also an alarming disregard for maintaining professional standards. As such incidents continue to occur, it becomes imperative that immediate action is taken to address these shortcomings.
In light of this situation, I am compelled to inform relevant international authorities about these persistent issues affecting consumers in Romania. If these problems persist without improvement, I will be forced to draft a comprehensive report detailing all instances and notify appropriate regulatory bodies. Additionally, I intend to initiate a journalistic investigation aimed at raising awareness about this matter globally.
I urge Glovo’s management team and relevant stakeholders to take immediate corrective measures:
1. Enhance Operational Efficiency: Implement stricter controls on delivery times and ensure orders are fulfilled accurately.
2. Improve Customer Service: Provide adequate training for staff on handling customer complaints effectively.
3. Regulatory Compliance: Ensure adherence to consumer protection laws both locally and internationally.
I appreciate any efforts made towards resolving these issues promptly.
Thank you,
Marius Rusescu

Es una vergüenza como se meten con la porquería de los patinetes por aceras, parques etc
Ojalá la policía se ponga las pilas y les fundan a multas
En el parque de Etxebarria están pasando constantemente, cuando tienen un bidegorri al lado
Que asco dais por permitírselo

Absolutely horrible customer service, they are asking me to go their store to return the wrong products they delivered to me. As I no patience left, I told them to just keep the amount and have deleted the app. Stay away at all costs!

The couriers that are working with, they are not checked up before hiring them! They are stealing your products and the management can not do anything about that! Poor management

Kasni porudzbina 50 minuta.
Restoran MC donalds 250m od lokacije dostave.
Tehnicka podrska jednostrano zatvara i zavrsava chat ne dajuci mi opciju da ponovo zapocnem chat.
Veliki minus od mene.
Aplikacija za izbegavanje.

Yo pedí un glovo porque necesitaba 3 productos en concreto... pedí otro para completar el envío gratuito... no me trajeron uno de los 3 y no me lo dijeron en ningún momento: ni mientras preparaban el pedido, ni cuando me lo trajeron ni cuando pagué ni cuando pregunté por él antes de que se fuera el repartidor... así pues, el servicio no me sirvió de nada porque tuve que ir a por el producto faltante en persona a un súper en el que el resto de los productos me costaban menos de lo que pagué en el que ofertaba glovo lo que no me importaba con tal de no salir de casa.

En glovo son unos impresentables, hice un pedido sin acabar de realizarlo el repartidor ya estaba en la dirección, una dirección incorrecta ya que me encontraba en otro domicilio y no me dio tiempo a cambiarla, el repartidor muy majo y sin culpa de nada me indicó que me pasaba con Att. Al cliente. Hablé con ellos y me anularon el pedido y me indicaron que no se me cobraría, PÚES SI ME HAN COBRADO EL PEDIDO SIN RECIBIR NADA, Y DICEN QUE NO ME LO DEVUELVEN.
LO lógico digo yo es que me cobren porte como mucho no el pedido 23€ y pico.
Son de lo peor que puede haber hoy por hoy.

El peor servicio de atención al cliente , me ofrecen probar el prime gratis un mes yo acepto y veo un par de dias después que me an quitado los 8 euros al reclamar en atención al cliente me dicen que como no hice una captura no puedo demostrar que me hayan hecho esa oferta , y está solo es la última de muchas negligencias , pero hasta aquí para mí hoy se acaba glovo y os recomiendo lo mismo