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Svar fra GLAMRDiP

21. sep. 2026

Hey Sara,

Thank you so much! We’re so happy you’re loving the system 💜

I’m very sorry you had a difficult time removing your nails though. We’d love to help you with this! If you could please send us a DM and let us know how you removed them, we’d be more than happy to go through our removal method with you step by step and help make it easier for your next set.

Thank you again for your support, Sara. We really appreciate it! xx

Best,
Charlotte
@GLAMRDiP

Svar fra GLAMRDiP

21. sep. 2026

Hey Jennifer,

Thank you for your lovely feedback! We’re so glad you’re enjoying the system and being able to do your nails at home 💜

I’m very sorry you’ve had trouble finding the colours and new releases you were excited about. We’d love to help you with this! If you could please send us a DM with the ones you’ve had your eye on, we’d be more than happy to check their availability and find out what’s happened with those launches for you.

Thank you again for your support, Jennifer. We really appreciate it! xx

Best,
Charlotte
@GLAMRDiP

Svar fra GLAMRDiP

21. sep. 2026

Heya Tess,

Thank you so much for taking the time to share this. We’re so happy to hear you’ve had a positive experience with our customer service, found the community lovely and helpful 💜

But we’re really sorry to hear that removal felt a bit tricky. Our Remove Solution is formulated with coconut oil, Vitamin E, calcium and keratin. Combined with our Remove Bowl, removal can easily take 15 minutes. If you’re finding that it’s taking longer, we’d love to share a couple of little adjustments that can definitely make a huge difference.

Our Remove solution is currently sold separately because we’ve had lots of feedback from customers who already have acetone at home. Clear isn’t also essential to get started but is something we recommend for certain application techniques. We chose to keep both available separately, so customers can pick up only what they need while keeping our Kits as affordable as possible.

I’m also really sorry to hear that some of the products bothered your eyes! Strong scents or vapours can sometimes be irritating, particularly without good ventilation; we always recommend working in an open area and avoiding leaning too closely. One thing to note too is that some people are naturally more sensitive to particular odours or ingredients. This is actually one of the reasons we worked so hard on developing our Low-Odour Liquids. We’d genuinely love for you to try them, so we’d be more than happy to send you a set along with our Remove Solution and Remove Bowl x

And we completely agree, application time varies depending on experience and design but once you get the hang of things, muscle memory kicks in and you can finish a complete set in 30 minutes or under. As our colour pots are generously filled, a little overflow can definitely happen. A cupcake liner or piece of paper underneath your workspace is a nice trick for catching excess powder and pouring it straight back into the pot. We’d also love to send you one of our Mani Mats, which was designed to make the whole process much tidier.

Because your kit was a gift, we unfortunately can’t identify your order through the review, but we’d genuinely love to make this little care package happen and help you get even more out of your GLAMRDiP experience. Just email us at support@glamrdip.com or send us a DM on Instagram or Facebook @glamrdip when you have a moment.

Thank you again, Tess. We’d absolutely love the chance to turn a few of those “cons” into “pros”

Best,
Charlotte
@GLAMRDiP

Svar fra GLAMRDiP

21. sep. 2026

Hi Kerri,

I’m so, so sorry we’ve let you down. You’ve been supporting us for two years, and to hear that your last three purchases have left you not wanting to order again is really saddening. You should have been able to count on the same care you received when you first found us 😓

The part about how your parcels used to arrive really stood out to me. That care matters, and it should have been there with every order. Waiting three weeks, only to open a bag with your products rattling around inside, would have been such a disappointment. I’m really sorry this happened repeatedly.

We recently moved warehouses and had our Birthday Sale, but keeping your orders carefully packed and getting them to you in good time was still our responsibility. We haven’t given you the experience you knew us for, and we need to do better.

I’m also sorry our marketing has become too much. I can understand how frustrating it would be to keep seeing encouragement to buy when your recent purchases had been so disappointing. I’ll be taking your feedback about both the packing and our marketing back to the team personally.

Thank you for still saying such lovely things about the powders, Kerri. It means a lot that you’ve enjoyed using them for so long, and I’m sorry that the way we’ve looked after you has taken away from that.

I’d really love the opportunity to make this up to you personally. We’d be more than happy to refund your most recent order as an apology for letting you down. Please keep the products; there’s no need to send anything back. Whether or not you choose to order again, we’d still like to do this for you.

I haven’t been able to match your review with our previous messages, so when you have a moment, could you please email support@glamrdip.com with “FAO Patricia” in the subject line, or send us a DM and ask for me? I’ll personally look through those three orders, arrange the refund and follow this through with you.

Thank you for the two years of support you’ve given us. We’re so sorry we haven’t shown you the same care in return lately. I’d love the chance to put that right, and I hope we hear from you soon 💜

Warmest regards,
Patricia
@GLAMRDiP

Svar fra GLAMRDiP

5. sep. 2026

Hi Syndia,

Thank you so much for taking the time to leave such thoughtful feedback. It genuinely means a lot to hear you're loving your GLAMRDiP journey and even recommending us to your friends. That kind of support means more to our little team than you probably realise 💜

You’re absolutely right about nail prep, it really does make the world of a difference to the longevity of any set. The goal is to make sure the natural nail is completely clean, dry and free from excess oils, moisture, dust or anything else that could interfere with the products bonding properly. It’s one of those slightly less exciting steps that can make a huge difference to the finished result!

And keeping your liquids clean and fresh is just as important. Taking a little extra care during application, particularly avoiding contact between the brush and the natural nail, skin or powder, and making sure the bottles are kept clean and properly closed, helps minimise the chance of contamination and gives you the best chance of getting the most out of your liquids. Prep really is one of those fundamentals that applies to pretty much any system. Even the best products in the world can struggle to adhere properly if there’s oil, moisture or residue sitting between the product and the natural nail.

I’m also really sorry to hear that you’ve experienced some sensitivity with our liquids. Everyone’s skin and body is wonderfully individual, and sensitivities can be incredibly complex. Even ingredients that are naturally derived and generally considered gentle can still cause a reaction in someone who happens to be sensitive to them, much like how some people can react to things as everyday as pollen, nuts or honey.

That’s actually one of the reasons we’ve invested so much time and care into developing our Low Odour Range. We know how disappointing it must be to finally find an option you’re hoping will work for you, only to find it unavailable whenever you’re ready to order.

I’m genuinely sorry about that, Syndia. The Low Odour Range is a little more intricate for our team to produce, so it has unfortunately taken us longer than we would have liked to get everything ready. But please know that our team is working incredibly hard behind the scenes to get these products back on the shelves as soon as we possibly can. We really don’t want you to have to keep missing out.

We can't thank you enough for your lovely words about our customer service. That honestly means the world to us. Customer service isn’t just another part of the business for our little team; it’s one of the biggest pillars of GLAMRDiP and something we genuinely try to live by every single day. We’re so grateful whenever a customer takes the time to tell us that they’ve felt supported and looked after. It means more than a star rating ever could.

I’d also really love to personally help you with the Low Odour liquids. Please feel free to send us a DM through Instagram or Facebook, or email us at support@glamrdip.com and ask for Patricia. I’d be more than happy to chat with you personally, see what we can do in the meantime and make sure you’re not left feeling like you’re waiting around indefinitely.

Thank you so much again, Syndia, not only for giving GLAMRDiP a try, but for sticking with us, sharing your experience so honestly, and recommending us to your friends. We are incredibly grateful to have you as part of our community x

Best wishes,
Patricia
@GLAMRDiP