Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... Vis mer
Selskapet har svart
Service au top! Une fois la commande passée, l’envoi a été super rapide ! La description des produits sur le site est vraiment fidèle aux produits reçus et ceux-ci sont de super qualité ! Cela donn... Vis mer
Selskapet har svart
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
Informasjon om virksomheten
Skrevet av virksomheten
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Kontaktopplysninger
Storbritannia
- ginkostore.com
4,3
Enestående
49 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Ginkostore
Many thanks for your review! We're glad to know you're happy with your order :)
Item received in good time and quick to…
Item received in good time and quick to respond in communication. But the box was open and it did not look as though it had been securely packaged. Im surprised the item wasn't damaged.
27. juli 2025
Svar fra Ginkostore
Thank you for taking the time to review us, we're sorry to hear the package arrived opened and will make sure it doesn't happen again!
Ordered some beauty products from Ginko…
Ordered some beauty products from Ginko and curlsmith. Both companies were new to me.
This is now my second parcel from Ginko and the one from curlsmith has yet to arrive.
I know who I will be ordering from again.
1. juli 2025
Svar fra Ginkostore
Many thanks for your kind review, we're glad to hear you enjoyed shopping with us!
Svar fra Ginkostore
Many thanks for your review, we're glad to know you had a good experience with us!
Svar fra Ginkostore
Many thanks for your review! We're glad to hear you had a pleasant experience with us :)
Very easy to buy this from the website .
1. juni 2025
Svar fra Ginkostore
Thank you for your kind review!
Svar fra Ginkostore
Thanks for your review! We're glad to hear you're happy with your order 😊
Product arrived on time and in perfect…
Product arrived on time and in perfect condition
27. mai 2025
Svar fra Ginkostore
Many thanks for your review, we're glad to hear you're happy with your order!
Livraison très rapide 👍🏽
14. april 2025
Svar fra Ginkostore
Merci beaucoup, nous sommes ravis de savoir que la livraison s'est bien passée 😊
Produits à la hauteur de ma…
Produits à la hauteur de ma satisfaction,c est pour cela que je commande et recommande 😬
25. mars 2025
Svar fra Ginkostore
Merci pour votre feedback! Nous sommes ravis d'entendre que vous êtes satisfaite de vos produits 😊
Amazing quality
it is so nice and soft and because its adjustable its easy to put your hair in doesnt slip off and its not tight at all
12. mars 2025
Svar fra Ginkostore
Many thanks for the nice feedback and glad to know you're enjoying the adjustable bonnet!
Everything was perfect for me the site…
Everything was perfect for me the site very quick to use keep going in the same way guys
7. mars 2025
Svar fra Ginkostore
Many thanks for your kind words, it means a lot to us!
Svar fra Ginkostore
Many thanks for your kind review! We're glad to hear you had a positive experience with us :)
Great customer service
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair.
6. februar 2025
Svar fra Ginkostore
Many thanks for your kind review! We're glad to hear we've been helpful 😊 See you soon on Ginko Store
Great company love my order came as…
Great company love my order came as described, communication was prompt and clear even assisted me when I was having issues with the courier will be ordering from them again soon
20. januar 2025
Svar fra Ginkostore
Many thanks for your kind feedback! We're glad to hear you had a good experience with us and you're satisfied with your order :)
Not inclusive of ALL and that is…
Not inclusive of ALL and that is specified in their “about us” section. I don’t think it’s fair and doubt it would be accepted from others.
14. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ginkostore
Hi Heather, sorry you feel this way! We are indeed a niche beauty store dedicated to curly/afro hair and beauty, and are proud to serve a population who struggles to find the products they need in mainstream beauty retailers.
Super efficace!
Livraison ultra rapide, colis super bien conditionné. Je recommande !
3. november 2024
Svar fra Ginkostore
Merci beaucoup Lara, nous sommes ravis d'entendre que votre expérience a été positive 😊
My parcel was not handed to me
My parcel was not handed to me. The courier did not knock on my door. I received a text to say it was delivered and found my parcel on the path leading to my front door.
30. oktober 2024
Svar fra Ginkostore
Sorry to hear the delivery didn't go well, we understand how frustrating it is! We'll feedback to the delivery company to make sure this situation doesn't happen again.
Svar fra Ginkostore
Many thanks for your feedback Yewande!
The delivery was very fast
26. september 2024
Svar fra Ginkostore
Many thanks for your review and great to hear you're happy with our service!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.