Giant Eagle Anmeldelser 

Over the past couple of months, I’ve repeatedly purchased spoiled food from this Giant Eagle. Some of the items had expiration dates as far out as November 2025, but they smelled bad and were covered in mold. I had no problem returning them, but it seems like the store has become very negligent with proper storage temperatures and dryness requirements.

The fruit and vegetable sections always require careful inspection before buying—there are often rotten tangerines, oranges, and tomatoes. In the cafeteria section, I would strongly advise against purchasing boxes with yellow "Extra Savings" stickers, and even items marked as "Fresh" may already be spoiled.

This store has become worse than Walmart in terms of food quality. It seems like they no longer care about the condition of the products they sell.

Wait times to pick up are ridiculous & then you just have to hope that even though you requested for a prescription to be refilled twenty four hours prior, it's probably not completed or if so, only half of it is completed.

Over all the stores clean and well stocked he had the front of the store when you first come in with the Gatorade that's a little confusing with the buy three get three it doesn't save by three bottles I was thinking by three eight packs and get three free but that's no biggie. I did however get some pork chops and I don't know what part of little piggy that you got to sausage but it wasn't no boring pork chop I'll try to leave a picture..

The prices are pretty high and the staff are not that great. I've had bad experiences with meat in particular. Leathery beef, roasted chicken in a leaking container, roasted chicken still pink where the drumstick touches the body. Definitely watch out for the expiration date as they are not always on top of removing items that are expired. My biggest complaint is the checkout, it just takes way too long, my record must be close to 20 minutes wait time in the checkout line.

Giant Eagle, Inc. is an American grocery store owned and/or operated by PNC Bank/PNC Financial Services. They have stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland.

I recently contacted Giant Eagle via the chat function on their webpage regarding a product I purchased that I afterward realised was already past the expiration date. The woman said she was in their executive offices. I do not know if this was true or not, but she asked for my name, address, email address, phone number, and other information including the UPC code from the packaging.

Like any unsuspecting innocent would do, I gave her every bit of information she requested. I believed she was going to send me a voucher or some coupons to make up for the expired product. This is what many companies do as a gesture of goodwill in cases such as this. I was wrong, and it turned out to have been a very bad mistake to have given her all of my private, personal information.

After I provided all of the information, she advised me that I do not have a rewards account with them. I told her I know this. All she had to do was ask me if I had a rewards account, and I would have told her no, I do not. I did not need to provide all this private information to her just so she could inform me that I did not have a rewards account with them. Why ask me for all this information? In turned out they were fishing for private information to store and exploit.

She then told me that since I do not have a rewards account with them, there was nothing she could do to help me and to take the product back to a store. I told her I am old enough and experienced enough to know I can return an item to a store, but I am no longer NEAR a store, which is why I contacted them via chat. The upshot was she was not going to do anything about it.

I then asked her at least 4-5 times in plain English if they were they going to store my personal information, and what were they going to do with it. She kept answering with non-answers, telling me things I did not ask. This was a very, very bad sign. Finally, I told her if she did not answer my question, I would file a BBB complaint against them. This time she responded that she did not know what they were going to do with my information. At this point I filed a BBB complaint to get answers.

I was promptly contacted via email by one Scott Unrue in their Executive Client Relations Office. (I did not add my phone number to the BBB complaint.) He apologised for the aggravation and offered to send me a gift card. I replied that would be nice and thanked him. I said I still needed my questions answered. He asked me to phone him. I told him there was absolutely NOTHING more I could tell him, so there was no need to phone him. I wrote everything in the BBB complaint and again in the email to him. I said I still did not have any answers to my questions and demanded answers.

There was no reply from Mr. Unrue. The BBB contacted me back to ask if my problem had been resolved. I told them no, it had not been. I told them my questions were STILL unanswered. Mr. Unrue then replied to my response and said he had emailed me and tried to phone me. I responded that I received a total of two emails from him, but neither one of them answered my questions, and that since I had not supplied my phone number on the BBB complaint form, it logically followed that they were indeed storing my information including my phone number. By the way, I did not receive a voice mail from Mr. Unrue.

Once again, I requested on the BBB site that Giant Eagle/PNC Bank/PNC Financial Services advise me if they were storing my information and what they were going to do with it as well as how long they would keep it. I am NOT one of their "clients," and I do not want my information stored, sold, or used for any purpose. I did NOT agree they could do this. There still has been no reply. My information was illegally fished, stored, analysed, and sold.

There was ZERO reason for the agent to ask my name, address, phone number, and email address. All she had to do was ask if I had a rewards account with them. I would have said no, and she would have said she could not help me. Instead, she fished all of my private, personal information, information that they could otherwise ONLY collect if I opened a rewards account with them.

Now, they are storing and using my personal, private, personal information. Companies routinely do this. It is an invasion of privacy, but they get away with it if you sign up with them for something and agree to their privacy policies which usually states you agree to let them use and "share," i.e. sell your information. I believe this is morally and ethically wrong, and in this case illegally obtained.

I have now filed a complaint with the Attorney General's Office for Consumer Protection. BEWARE OF THIS COMPANY.

I had a prescription called into the Westfield, Indiana, Giant Eagle pharmacy. When I went to pick it up, the pharmacist, Karim, grilled me about my diagnosis, my health history, my marital status, and my religion - in front of everyone in line - before saying he was not going to fill it because it went against his "beliefs."

WOW, I witnessed terrible customer service tonight at Giant Eagle. I wasn’t even involved. I just witnessed it. Caitlin and Employee wouldn’t sell cigarettes to a customer at 9:55 PM while the store was still open. She literally said she chose not to. He recorded it and then the manager came because Caitlin was yelling. I don’t consent to the recording. She doesn’t consent because the store wasn’t closed yet and she wouldn’t sell a product that takes literally one minute to sell she spent more time arguing about not selling it to this guy when they were open. The store manager wasn’t much better. Completely unimpressed with the employees here. I don’t think I’ll be returning to this Giant Eagle and I wasn’t even involved in the interaction. I just witnessed crazy employees. Do better have better Customer Service. If someone walks in five minutes before closing, you’re still open. And it only takes a minute or two to sell a pack of cigarettes. I’m not a smoker myself. I was buying food and still checking out. They could’ve already sold him his product and he could’ve been on his way. Happy customer. Outrageous Giant Eagle outrageous as for Caitlin‘s ability to handle Customer Service it’s terrible. She should be fired. She’s definitely not a diffuser

went to stow kent location 630 pm tried to buy fried chicken could not find any finally a girl showed up asked her she said we're out. I said its only 630 she answered we stop cooking at 5. I replied your open till 8. She said yea. that was it. Already made items in hot case were horrible looking wouldn't feed it to a rat.

Hi! I went to the Giant Eagle in Brentwood in search of a 3- to 3.5-pound pot roast. Robert at this store was very helpful. Even though he had clocked out and was on his way home, he took the time to cut a new roast for me. I was very pleased. Kudos to Robert.

Produce is not that good for those high prices. Alot of it old and I asked why they said their short staffed

This might've been my worst job experience ever. I was hired out of a hiring event, thrown into the back to train & forgotten about. Good way to start off. The management was stuck up, picked favorites, insulted mine & my coworker's intelligence & did nothing about problematic coworkers. They forced me to be a greeter, a brand new position, for 4 of the 8 months I worked there. No chair or floormat; continuously talked down at by customers for just greeting them. It was also during freezing cold months & had to shove myself between products to stay warm. That wasn't in the job description. When I did do the job, which was cashier; customers were insufferable & management was never anywhere to be found. 9/10 times, you need a manager override for anything on the register. I would beg them to go home due to my uncontrollable panic attacks, and they would refuse to let me leave. Our hours got cut & they still hired more people. And the minors were scheduled to work during their after school activities; which wasn't fair. After I saw the problematic coworker assult the flower dept worker, I left my shift & submitted a letter of resignation. I will never work for them again or even shop there. They price gauge like crazy for products you can find cheaper somewhere else. I'm sure they do it because of the fuelperks, but nonetheless; this was a miserable & toxic place to work. It wasn't enough pay per hour anyway.

Lack of cashiers, shelves a mess, the fresh food was old (example: ginger dried up and hard, green leafed veggies were leaking, food is starting to stay on shelves too long because they rot inside containers and bags.

First prices are wrong. I look up egg prices on their website and it says $5 to $9. I get there they only have one brand I never heard of and it is $13.99 for an 18 pack. They have one aisle marked as waffles and ice cream. It has veggies and all kinds of other stuff. How do you shop if you can't find anything? The prices are higher than all other stores. They pretend prices are lower because digital coupons but you only get those online and their website sux. They haven't upgraded or remodeled this store since Pittsburgh had 3 good sports teams. Their conveyor belts are 3 feet long it takes forever to checkout. My cashier seemed to only be able to use 1 hand at a time and no bag boys were present.

I would shop at this store more frequently if they would stop misleading you with all of these digital coupon tags. Is there a reason you cannot charge someone the same price for the product the doesn't have a digital coupon? You can't collect any more data off of what I purchased there. So it has to be just a ploy to get you to buy things and pay full price for them when you get at the checkout. Shameful.
Diana

Absolutely disgusting prices. They should be ashamed but they’re obviously not. $10 for a 12 pack of pop. I couldn’t find any 24 packs so I figured they stopped carrying them because no one could afford them! $7 for a 4 pack of ice cream cones?! They were always pricy but give them an excuse (inflation) to raise prices and they will do it every time. Forget them caring about their customers. The only thing they care about is what’s in said customer’s pocket. They give the sob story that they have to raise prices because the costs are so high yet I guaranteed their recent earnings are through the roof.

The Giant Eagle store in Willoughby, OH may be good but the pharmacy needs a new manager. Why should I wait 3 days for refills on my prescriptions? I have been having problems with refilling my prescriptions so I switched to 90 day prescriptions. Yesterday I called in 5 prescription refills. Today only 2 prescriptions were filled. It doesn't do any good to complain because the manager is young and does not care about customer service. Ditto the store manager. The whole pharmacy should be overhauled. I will have to move my prescriptions elsewhere for better service.

I purchased two small steaks for $16.00 from the Giant Eagle on Hayden Run. They were so stringy and tough throughout that we were unable to eat them. Often their produce is moldy. I will never purchase from them again.

This is the 2nd time at tge frankstown road giant eagle thst my scanned advantage card did not register. And their sale items were not in the system.either.checked my receipt when i got home and found i was overcharged and none if my fuel perks were applied.attempted to contact customer support that is also fruitless. Finally got ahold of a libing person who informed me i had tonwsit 24 hours until my purchase registered in the system. Then received email response to my contact form.and was condescendingly told i need to .use my advantage card when i shop.i had repeatedly stated i scanned it and it did not register for some reason.i was overcharged on sale items my activated offers did not get applied mybperks were not applied.and i was grudgingly told as a "courtesy "they would give me some perks.i filed a complaint with the BBB. This store is horrible.i don't have issues at shop n save. addendum customer support blames me for their system failure. Claiming i did not use my advantage card.despite their system not having current sale items ringing up.

Don’t buy gift cards here wasted 150$ on an Amazon that was did defective and of course the managers declined me despite having the receipt so don’t buy a gift card or anything else here