gFiber Anmeldelser 

Jada was an excellent representation for the Gfiber event at Brickell key

An amazing service and set up !

Thank you

gFiber has always been great & is always missed anytime I live somewhere that does not, YET, have their service available.

Things I’ve really enjoyed about having gFiber:

• The WiFi 6E Mesh network gFiber provides at no cost with their core 1gigabit plan truly provides whole property coverage for countless devices throughout the home and even out to detached additional units throughout your property by adding additional extenders

• NO CONTRACT & MONTHLY RATE THAT HAS NEVER CHANGED. This one speaks for itself. A “@gmail dot com” address & a verified card on my “GPay” was all that gFiber need to from me to get scheduled & installed with their service. However, it was helpful to have a point of contact by getting my service through a local representative.

• All of gFiber’s cables are underground (I’m in Nashville) anytime I have had any other internet provider, the storms completely do our internet over. gFiber taking the initiative to bury all of their infrastructure underground not only makes way for faster more reliable fiber optic internet, but also puts less critical infrastructure at risk of outage from severe weather (but not from other isp providers trying to put anything underground around here. . . 😑)

• Customer service every single time on someone is on the line by the second ring, but nine times out of of ten the customer service line never needs to ring because anything I’ve ever needed has been right in my gFiber or Google Home app

Thank you gFiber for always having great internet

Gracias Edwin por el mejor internet
Recomendado.

My existing GFiber Phone service stopped working during the move away from the Google Voice-backed setup.
• My home handset cannot make outgoing calls.
• Incoming calls do not ring the handset; callers eventually reach voicemail.
• New voicemails still appear in the Google Voice app on my iPhone.
• GFiber continues to charge for phone service.
• I cannot access the phone-management portal; it just directs me back to chat or phone support.
• I escalated to a supervisor and was told engineering had made a fix, but the service is still unusable.
• Every call or chat starts over with a new representative, so there is no ongoing case owner.
• I also used the Austin support contact form several days ago and have received no response.
I have now filed an FCC complaint. I am trying to restore working incoming/outgoing calling on my existing number and get a responsible contact who can actually follow the case through.
Has anyone else had a GFiber Phone/Google Voice transition leave the home handset unable to make or receive calls? GFiber has publicly announced that it is removing Google Voice-app and SMS functions from GFiber Phone, so I’m especially interested in whether others have had basic handset service fail during the transition.

Worst service ever. Month 2 and I am still having issues. I think it is time to change.

Thank you Edwin Alvarez !
GFiber best service in town , fast and reliable , Im a happy customer

My Google fiber permanent line was damaged, and I requested a new line to be laid. They came out in a reasonable period of time to do that, but of course a temporary line is always left on top of the ground. The service person told me that he would be the person to bury the line and people even came out and marked the ground for utilities, so I thought it was going to be buried fairly quickly. It had now been approximately two months. I just got off the phone with Google fiber support and was told that there is no record of any request to have the line be buried. Every time I call I get the same rigamarole about how they’re all backed up and it typically takes a month and they’ll get to it. Then they tell me they’ve escalated it and give me a case number. So I call up to find out why nothing‘s been done and they have no record of the request and they don’t even care about the case number. Again they repeat the same old stuff, it usually takes 15 days to 30 days to bury a line and I will escalate your case and make sure that they know that it needs to be buried. Ha ha it never gets buried. Pretty soon. I’m gonna trip over it and hurt myself and then I’m going to sue them from in the hospital. I’m 79 years old and I do not want to keep fighting with Google to get this GD line buried. Their service absolutely sucks.

The best internet
Thank you Edwin for the help

Great internet service. The connection is fast and reliable, and everything has been working great. Thank you to Edwin for all his help and patience. I really appreciate it!

Very good service. Very satisfied with the customer service as well

Gfiber excellent internet , Thank you Edwin Alvarez for your attention and great service .

Edwin was very helpful

Thank you Gfiber for the internet and Edwin for the service.

I like that service it’s fast and without advance payment.

Edwin was a great help!

While I enjoy my GFiber service - the customer service is dreadful. Rarely can an issue be resolved in 1 or 2 calls - it takes multiple calls and the first 4-5 calls are always blamed on the lack of knowledge of the rep I spoke with previously. It took forever just to get help with a password reset so I could get in to make a payment. Their customer service is so terrible and yet if you can't get into your account to update a payment method while you're waiting for CS to get their chit together, my service was completely turned off. I am so angry that it may be worth leaving google fiber just to get some real customer service. The service itself is fine - the customer service and support is TRULY TERRIBLE.

Horrible. Constant outages and their customer service is terrible. Avoid at all costs.

my neighbor got google and I got the shaft. Neighbor got google installed and in the process the installers ran their equipment across my yard and tore it up. When I reach out to Google they tell me that it is not their problem it is the contractors... however, they either can't or won't give me the name of the contractor so that I can go to them. Way to go google...

Talked to Cynthia and she gave me all the insight that I needed