Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Opening an ISA with Chip was really easy. Their app is easy to use, and when I had an issue transferring some money due to my admin error, customer services talked me through everything, keeping me up... Vis mer
Been using Chip for years and genuinely cannot fault them. Their savings accounts and their investing plans are great. They have done a lot of work bringing in exciting prize opportunities over the ye... Vis mer
Selskapet har svart
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Chip
Skrevet av virksomheten
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktopplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannia
- hello@getchip.uk
- getchip.uk
4,4
Enestående
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
excellent help securing my account…
excellent help securing my account after my phone was stolen.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Alan,
We're extremely happy to hear that we could help secure your account after your phone was stolen. Thank you for sharing your positive experience with us.
The Chip Team
Great bank
Great bank - great app, exceptional customer service from Ben.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Jared,
Thank you for your recommendation. We are delighted that you find our platform excellent and that Ben provided the exceptional service we strive for. We will be sure to pass your commendation along to Ben and the wider team. We value your support and your business.
The Chip Team
The worst pop up unregulated bank known…
The worst pop up unregulated bank known to man.
My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral!
Financial ombudsman have said they have tons of complaints, but due to them being unregulated they are awaiting more powers to argue against this delboy firm!
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Luke,
We’re really sorry to hear about your loss. This sounds like an incredibly difficult situation, and we understand how distressing this must feel.
Chip is a regulated company and works with fully authorised UK banks to hold customer funds. In the case of a bereavement, there is a specific process we must follow before any funds can be released, including verifying documentation. This is to ensure we’re protecting the account and acting correctly.
If you do have any further questions we can always be reached at hello@getchip.uk via email.
The Chip Team
Good customer service
Very quick response to my query.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Christian,
We appreciate your feedback. Delivering quick and effective responses to all user inquiries is what we aim for, thank you for taking the time to highlight your positive experience with our service speed.
The Chip Team
Great customer service from CHIP and to…
Great customer service from CHIP and to deal with a real person is reassuring.
Thanks CHIP.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Andrew,
Thank you for your review. We believe that providing access to dedicated, professional staff is essential in the financial services sector. We are pleased that you found our human led support reassuring and effective. Thank you for choosing Chip to manage your savings.
The Chip Team
Good people to bank with
Good people to bank with, good rates
Easy to use.
Prompt customer service
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Stephen,
Thank you for your feedback. We strive to combine competitive interest rates with an intuitive platform and responsive customer service. It is rewarding to hear that we are meeting these standards for you. We appreciate your continued support and trust in the Chip platform.
The Chip Team
Very helpful support from Mike on the…
Very helpful support from Mike on the helpdesk who sorted out my change of name query promptly and professionally. Much appreciated Mike 🙂
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Dawn,
Thank you for your review. We are pleased that Mike provided the prompt and professional support required to resolve your change of name query, we will be certain to share your gratitude with Mike personally.
The Chip Team
David B
I didn’t draw on Chip’s service because of a change in financial priorities. What appealed to me was the welcome I was given to the Chip community. My experience with the company was genuinely pleasing and I felt valued as a new investor. Great experience; a shame I had to exit from Chip. If it helps, I would certainly recommend this investment company if future investors were to draw on this service provider.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi David,
Thank you for your kind words. We are pleased you felt valued as a member of the Chip community, even for a short duration. Your recommendation is highly appreciated, and we wish you the best with your financial priorities. We would be delighted to welcome you back should your circumstances change in the future.
The Chip Team
Oustanding Service
Great experience. So quick to respond to queries and staff are so polite and helpful. Needed a statement for my tax return on one of the accounts I had closed. This had to be done manually by Chip but was still provided in less than 24 hrs. Outstanding service and would not hesitate in recommending them.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Caroline,
Thank you very much for your recommendation. We recognize that tax related requests are time sensitive, and we are pleased our team could manually provide your statement for a closed account in under 24 hours.
The Chip Team
Very helpful when resolving a problem…
Very helpful when resolving a problem that was my fault. Asked the right questions and sorted it out. (No dealing with a bot who cannot understand what you mean.)
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Laura,
Thank you for your feedback. We believe that direct human interaction is essential for resolving specific issues effectively. We are delighted our team could provide the necessary guidance to rectify the situation for you in a helpful and professional manner.
The Chip Team
Saw Chip and was interested in their offers
I heard about Chip and was interested in their bank account where your money can earn you prizes. Setting up a new account was easy. Unfortunately when I went to transfer money the only way seemed to be through your bank account even though I added a debit card. Chip then want visual access to my bank account for 90 days. Absolutely no way so I shut my account immediately. A total waste of time.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Natasha,
Sorry to hear this was your experience, and we understand why that would feel frustrating.
To clarify, Chip uses secure Open Banking connections to link your bank account. This is what allows you to transfer money in and out, and to automate saving, we can't see or control your account in the way it might sound, it simply lets us read certain information, with your permission, to provide the service. It’s also time-limited and regulated.
At the moment, debit cards can be added for certain features, but bank transfers remain the main way to fund accounts.
We appreciate this won’t be for everyone, but thank you for giving Chip a try.
If you have any further questions, feel free to reach out via the in-app chat.
The Chip Team
Emailed in with a login problem and got…
Emailed in with a login problem and got a response within a couple of hours. Not only was the problem solved quickly but the staff member dealing with my case was kind and professional.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Kelly,
Thank you for sharing your experience. We strive to combine technical expertise with a kind, professional approach, and we are glad we could resolve your login issue within a few hours. We value your continued trust in Chip and are pleased to have you back in the app.
The Chip Team
Quick response through the help section…
Quick response through the help section and was given the information I needed on accrued interest promptly. Much appreciated
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Olivia,
Thank you for your review. We are pleased that our Help Centre provided the prompt information you required regarding your accrued interest. Ensuring clear and accessible financial data is a priority for us, and we appreciate your positive feedback regarding our responsiveness.
The Chip Team
Interactive support
Although I didn't get the answer I was hoping for, I was treated like a valued customer and my queries were all dealt with to my satisfaction before the ticket was closed at my insistence. I only have good things to say about Chip :o)
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Ade,
Thank you for your feedback. We aim to ensure every user feels valued, regardless of the inquiry outcome. We are pleased our team addressed your concerns to your satisfaction before closing the ticket at your request. Your kind words regarding your experience with Chip are greatly appreciated.
The Chip Team
I needed to withdraw all my money in a hurry, no chance!!
I needed to withdraw all my money urgently to fund a house purchase. Since my bank (Revolut) was not on their special "list" I could not do a direct transfer. The only option was either transfer to another bank then on to Revolut or transfer to the general investment account and see if it was possible to transfer to Revolut from there. I tried what I thought would be the quicker option and transferred all my money to the investment account but it never arrived.
On contacting Chip they showed me the small print that says the transfer can take 4 working days - nightmare!!
I had no issue withdrawing from Monzo, Chase etc... so I suggest using those apps instead.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Chisbon,
We’re really sorry to hear how stressful this was, especially with a house purchase on the line.
Transfers can feel frustrating when time is critical. Moving funds between accounts, particularly into or out of an investment account, can take up to 4 working days due to processing and settlement times. That said, we understand this isn’t always clear in the moment and can come as a shock when you need immediate access.
Regarding bank transfers, we currently support a set list of linked accounts through our open banking partner Truelayer, and we appreciate this can be limiting if your main bank isn’t included.
Your feedback is really valuable and highlights where we can improve both clarity and flexibility.
The Chip Team
Excellent fast response to request for information
Ben at Chip was very helpful and provided me with a link to access a statement of interest earned very quickly despite the fact that I had moved my money from Chip to another provider only because I found a better interest rate. If Chip were able to offer a market leading instant access savings account I would be back with them as their service is excellent
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Stephen,
Thank you for your feedback. We are pleased that Ben could assist with your interest statement so efficiently. We value your honest input regarding competitive interest rates; providing excellent service to our savers is important to us, and we hope to welcome you back to Chip in the future.
The Chip Team
My query was answered quickly and…
My query was answered quickly and successfully. Thank you Usamah! Nathalie Esparcieux
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Nathalie,
Thank you for your review. We are delighted that Usamah was able to resolve your query quickly and successfully and we will be certain to pass your gratitude along to him.
The Chip Team
Great service really quick at dealing…
Great service really quick at dealing with my query
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Michelle,
We really do appreciate your feedback. Delivering a quick and effective resolution to every query is a primary goal for our support team. Thank you for taking the time to highlight your positive experience with us.
The Chip Team
Dreadful service AVOID CHIP
Dreadful service. Staff at Chip are unable to use their own app referring me to the wrong places. The app is clunky and impossible to use without help - I simply want to open a new Smart ISA. You can’t speak by phone to anyone so can only use the chat. If they get stuck on the chat (I also made a formal complaint) they just cut you off or ignore you! My advice - use Trafing212 far better service.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi N Duvivier,
We’re really sorry to hear about your experience, this isn’t the level of service we aim to provide.
It’s frustrating to feel passed around or unsupported, especially when you’re trying to do something as important as opening a Smart ISA. The app should feel straightforward to use, and our team should be giving clear, consistent guidance.
We currently primarily offer support via in-app chat so we can keep everything secure and in one place, but you should never feel ignored or cut off. That’s not acceptable, and we’d like to look into what happened with your chats and complaint.
If you’re open to it, please reach out again via the in-app chat so we can review your case properly and help you get set up without further hassle.
The Chip Team
Prompt professional help with a…
Prompt professional help with a security concern. Faultless.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Suzanne,
Thank you for your feedback. We prioritize account security with the utmost seriousness and are pleased to hear that our team provided the prompt and professional assistance you required. Ensuring your peace of mind is a core objective at Chip, and we appreciate your recognition of our efforts.
The Chip Team
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.