Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Opening an ISA with Chip was really easy. Their app is easy to use, and when I had an issue transferring some money due to my admin error, customer services talked me through everything, keeping me up... Vis mer
Been using Chip for years and genuinely cannot fault them. Their savings accounts and their investing plans are great. They have done a lot of work bringing in exciting prize opportunities over the ye... Vis mer
Selskapet har svart
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Chip
Skrevet av virksomheten
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktopplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannia
- hello@getchip.uk
- getchip.uk
4,4
Enestående
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a problem I created whit one of…
I had a problem I created whit one of my account and the team has been amazing in comunicat whit me and sort the problem
Amazing support
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Simone,
We are so pleased to hear the team helped sort things out! Open and clear communication is a top priority for us, especially when helping resolve account queries. Thank you for your support and for taking the time to leave such a great review.
The Chip Team
I had a minor problem
I had a minor problem, my own fault, withdrawing money from a new account.
The problem was very quickly and sympathetically handled by Chip.
Well recommended!
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Maltby,
Thank you for sharing your experience! Please don’t worry, we’re all human, and mistakes happen. We’re just glad our team could resolve the issue quickly and sympathetically for you. Your recommendation means a lot to us!
The Chip Team
Svar fra Chip
Hi Carl,
Thank you for the five stars! We’re so glad our team could help with your query.
The Chip Team
Definitely worth trying when it comes to a new bank!
Fantastic support and reassuring people who understand financial difficulty!
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Brooke,
We truly appreciate this feedback. At Chip, we understand that managing finances can sometimes be stressful, and we strive to offer support that is both reassuring and empathetic. We’re glad we could be there for you when it mattered most!
The Chip Team
Shel from the support team has been…
Shel from the support team has been absolutely amazing. Quick responses every time I have needed help and honestly can not praise her enough for always being able to assist. Thank you so much Shel!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Jacob,
Thank you so much for your kind words! We are thrilled to hear that Shel has been able to provide such amazing and prompt support whenever you've needed it. We’ll be sure to pass your praise along to her personally as it truly makes our day to hear such positive feedback about our team members.
The Chip Team
Matt - Impressive work ethic
I sent Chip an email with a query I had before taking out an ISA. I had an immediate response from Matt explaining all that I needed to know and details of the offer I had queried, so I went ahead and arranged the ISA on the Chip App. The following day I had another email from Matt to confirm that I had followed the process correctly and all was fine with the application. I’m so impressed with the customer service I received I had to write a review. Thanks again Matt for your attention to detail and work ethic.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi there,
Thank you so much for your review. We are delighted that Matt's proactive support and attention to detail gave you the confidence to open your ISA with us. Providing thorough explanations followed by personalized check ins is exactly the service standard we strive for and we will be sure to share your gratitude with Matt.
Thank you for choosing Chip!
The Chip Team
First class service from Shel and Todd.
My chip app froze (probably a phone issue) which necessitated deleting and re-installing the app. In so doing, I lost access to my funds (the original mobile number upon which the account was opened is no longer in use). Shel and Todd at Chip responded to my emails immediately, a total of around 10 emails over 2 hours, and with efficiency and calmness restored my balance using an updated phone number. Could not ask for better service.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Richard,
Thank you for sharing your experience. We are really pleased that Shel and Todd provided the immediate support needed to restore your account access following your phone number change, as we always want to make sure you have access as soon as possible.
The Chip Team
Very helpful team as I could not get…
Very helpful team as I could not get into the account it was an issue with documents verification but the support helped me wonderfully and now I can start! Thanks a lot!
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Xavier,
Thank you for your review. We are delighted that our support team provided the assistance you needed to resolve your document verification issue, thank you for choosing Chip.
The Chip Team
They dealt with my query promptly and…
They dealt with my query promptly and solved the problem.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Pauline,
Thank you for your feedback. Our support team strives to provide prompt and effective solutions to all user inquiries. We are pleased we could resolve your problem efficiently and appreciate your continued support of the Chip platform.
The Chip Team
Had an issue with the prize draw…
Had an issue with the prize draw account, sorted by Shel within the hour. Many Thanks.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Marcus,
Thank you for your review. We are delighted that Shel resolved your Prize Draw inquiry within the hour. Speed and accuracy are vital to our service standards, and we will be sure to pass your thanks along to Shel personally.
The Chip Team
Having to swap mobile devices and…
Having to swap mobile devices and numbers after a theft is always unpleasant.
Shel from Chip made this as pain free as possible. Many thanks.
And the app is good too.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Carl,
We are truly sorry to hear about the theft of your device but are pleased Shel could make the recovery process as pain free as possible. Thank you for your kind words and for your support of the Chip app.
The Chip Team
I opened an account that wasn’t right…
I opened an account that wasn’t right for me and asked to revert back to original account this was dealt with professionally and I didn’t loose any interest over the period. Happy with the service I received
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Richard,
Thank you for sharing your experience. We are pleased that we could professionally revert your account without any loss of interest. Ensuring our users are in the correct products for their needs is essential, and we appreciate your positive feedback.
The Chip Team
Had a problem connecting my account to…
Had a problem connecting my account to chip Ben at chip sorted it out for me,good service thanks.
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Stephen,
We are glad to hear that Ben successfully resolved your account connection issue. Providing professional and efficient technical support is fundamental to the Chip experience, and we appreciate your support and for choosing us to manage your savings.
The Chip Team
Brilliant customer service
Brilliant customer service, got back to me really quickly and answered my query
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Sharon,
Thank you for your review. We are delighted that our team provided a quick and effective response to your query which is always the aim, your continued support is much appreciated.
The Chip Team
Very good service.
I contacted Chip with a query about using the app on a different device. Within 24 hours I had an email from Ben from Customer Services. Ben explained the app and gave me a solution.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Emma,
Thank you for your feedback. We are pleased Ben could provide a detailed solution for your inquiry within 24 hours. Ensuring you can access your account securely across different devices is a priority, and we appreciate your recognition of our service standards.
The Chip Team
Chip is good
Chip is good. A different way of managing your money.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Lewis,
Thank you for your feedback. We are pleased that you are enjoying our unique approach to wealth management. Our goal is to provide a modern and effective way to manage and grow your finances, and we appreciate your support as we continue to evolve our platform.
The Chip Team
issue with signing in
Had an issue with signing in and my issue was dealt using the chat system, this was fixed quickly so more than happy with thier customer care
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Miceal,
Thank you for your review. We recognize that sign in issues require an immediate resolution, and we are pleased our chat system facilitated a quick and effective fix for you. Ensuring our customer care remains responsive and accessible is a primary goal for the Chip team. We value your positive feedback.
The Chip Team
I had a small issue with my autosave
I had a small issue with my autosave. I have been with Chip right from the start and highly recommend them. Ben very kindly pointed me in the right direction
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi there,
We are delighted to have had your support since our inception. It is rewarding to hear that Ben was able to assist you with your autosave query so effectively as well. Your recommendation as a long term user is highly valued, and we remain committed to providing the same level of support going forwards.
The Chip Team
Appalling customer service
Appalling online customer service. No telephone support. Poor interest rates.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Nigel,
We’re sorry to hear you’ve had a disappointing experience.
We know not having inbound telephone support won’t suit everyone. Our in app chat is designed to be the quickest way to get help, with secure access to your account, but we understand it can feel limiting if you’d prefer to speak to someone directly and these can be actioned upon request.
On interest rates, we aim to stay competitive and regularly review our products, though rates can change depending on the market.
We appreciate the feedback as it helps us improve. If there’s anything specific you’d like support with, please do reach out via the in app chat or email and we’ll be happy to help.
The Chip Team
Avoid
Avoid, avoid avoid!
I have used it for nearly 2 years now without issue until they released their smart ISA. I made a transfer from my normal cash easy access ISA and then realised it was a fix 1 year rate! So decided to transfer out to a better fixed rate ISA with Barclays. After 3 rejections by chip to Barclays trying to access my money I am eventually told by chip that Barclays don’t have the correct procedures in place due to the new style ISA from chip to transfer!! They have made it difficult to access your cash. In the end I had to withdraw the cash into my bank account and lose my ISA status!!
It is a shame as they were very good in the normal savings accounts to transfer in & out but seems they wanted to create a way where you can’t access your money!!!
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi there,
We’re really sorry to hear about your experience, especially after using Chip without issues for so long. That sounds incredibly frustrating.
To clarify, there’s no intention to make accessing your money difficult. Our Smart ISA follows a newer transfer process, and while most providers support this, some banks are still updating their procedures. Unfortunately, this can lead to delays or rejected transfers, as you experienced with Barclays.
We completely understand how disappointing it is to lose your ISA status as a result. That’s not the outcome we want for our customers, and we’re continuing to work with providers to improve compatibility and make transfers smoother.
If you’d like, please reach out via the in-app chat and we can review your case in more detail and see how we can help further.
The Chip Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.