Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Har svart på 50 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I want to renew my membership and it keeps coming up error with my card when i havent even put it in!!!! I have contacted them about it got a reply done what they said and its still coming up as an error disgusting they dont have a tele number now, its gone to the dogs this site!! It used to be so good.
Avoid this company at all costs, it takes money from my bank account every year. It's impossible to get in contact with them if you lose the password, especially if another person started the process. Even getting Lloyd's bank to act is a full time carer.
Svar fra Genes Reunited
Hi Barry,
We're sorry that you've had an issue with logging in. Subscriptions when purchased do have automatic renewal but can be cancelled at any time.
There is an option to reset your password online however if you've changed your email address or the email address registered was different you will need to contact the Support Team to verify your account. They can then update your email for you to reflect your new one.
There is a contact form on site here:
https://www.genesreunited.co.uk/help/contact/support/help
You can also email support@genesreunited.co.uk directly
Kind Regards,
Genes Reunited
I started my family tree on genesreunited more than 40 years ago and now have over 5,000 of my family connections there. I have an Ancestry tree but find the genes tree much easier to edit so I do all of my editing on genesreunited and roughly annually I upload the up to date genes tree onto Ancestry. When it comes to searching, Ancestry is invaluable so I use both genesreunited and Ancestry 'side by side'
Opened a new “free” account only to find you need to buy credits to view documents. I bought the minimum credits for a fiver only to be told they would keep topping up my account automatically unless I went into my account to turn top ups off. I promptly tried to do this only to find that there was an “error “ which they claimed to be dealing with. Waited for days but still the same. How convenient for that particular fault to occur so that you can’t cancel top ups. Yeah right! Beware! It’s a con. I’ve had to delete my account but I’ll be watching my credit card to see if they try to take more money.
Purchased 50 credits and tried to turn off credit top up but kept getting error page, tried to email the address given on error page for problems but that also went to error page! Found complaint support email address in the end and they sorted it but this website has some serious issues and won’t be using it again. Also noticed it’s part of Find my Past.
just had an email from Genes Reunited saying I had a message from Josephine Matley and to click on a link to see the message, which I didn't do ....could this be a scam??
Trying to contact Genes Reunited over search for relative, all contact pages read error. There is no phone number to contact them. The contact page help support also reads error. Cannot even reach them via e-mail!
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
