Generali Anmeldelser 

Generali's policy for a MSC cruise failed to state it would not cover cruise expenses bought outside the cruise line. We were not reimbursed for car parking near the terminal nor two excursions when we canceled because of illness. They did promptly reimburse what MSC said was due. They could not explain why MSC service charges were not reimbursed. This wound up being an issue between MSC and our credit card company so I cannot fault their representative for not being able to figure that out.

Une catastrophe des frais cachés et je me bat depuis le 25 mai pour placer sur mon assurance vie souscrite via « meilleur placement.com » 50000€ qu’ils ont mis seulement le 04 juin puis retirés le même jour et plus rien depuis nous sommes le 29 juin au soir et rien tout est sur mon compte courant c’est un scandale total fuyez .
Nota meillplacement.com

Compagnia prestigiosa ma che mostra di essere priva di deontologia quando affida a peritare sinistri “Studi” di dubbia moralità. A Pescara c’è’ uno “studio peritale” che suona a distesa. Questo studio si avvale di collaboratori pericolosamente incapaci oltre che inclini a fare il lavoro sporco a vantaggio delle compagnie affidatarie. Mi sono imbattuto in uno di questi “ periti” che ha redatto un’atto descrivendo a dinamica del sinistro come se lo stesse osservando in un film. Il problema? Lui non ha neppure visto il luogo del sinistro e neppure un film di questo, pur tuttavia, ha descritto l’episodio commettendo grossolani strafalcioni oltre che gravi infedeltà’ peritali. Un suggerimento per il “ perito” :…………!!!!!!!!

Called Customer Support yesterday, May 30, 2026, to inquire about the policy benefits because my trip would begin soon. The male agent was not friendly at all. I asked very simple questions like "Does the policy cover the delayed flight or the flight cancelation? What is the trip inconvenience?" The agent told me to read the policy documents to get the information regarding the coverage. At the end of the conversation, he never said "Thank you for calling. Have a nice trip", just hung up on me. I would not recommend the customer service of Generali Global Assistance & Insurance Services.

AGENZIA di Monza
Si può dare ZERO STELLE? no? peccato.
Sono pessimi, ti abbandonano ad ogni problema.
L’ultimo : Mi hanno liquidato una polizza senza chiedere la conferma telefonica facendomi perdere un sacco di soldi! provi a chiamare l'agente e ti risponde che lui ha fatto la segnalazione ma nessuno si fa vivo, ho chiamato già 4 volte in agenzia lasciando messaggi senza ricevere riscontro alcuno, ed è trascorso un altro mese!
Non scrivete sotto a questa recensione che siete dispiaciuti e di contattare il servizio clienti perchè non ti considerano e, pur lasciando messaggi e recapiti, non vieni mai ricontattato. In ogni caso continuerò a tempestarvi perché i miei soldi, frutto di sacrifici, sono sacri e li rivoglio (recensione pubblicata su google).
AGGIORNAMENTO A DIECI MESI DI DISTANZA:
Ad oggi, nonostante sia stata richiesta, non è stata prodotta alcuna registrazione comprovante la nostra accettazione alla liquidazione della polizza, questo può avere solo un significato, che non c'è! GIRATE ALLA LARGA SE TENETE AI VOSTRI SOLDI, a me hanno "sottratto" ben 7,600€.

Je téléphone, j'écris, on me balade et on me fait perdre mon temps. En plus il faut attendre plusieurs jours à chaque fois.

Après quelques mois de balade et essayé d'autres recours, je saisis enfin l'assurance par écrit. On me balade encore.
Au téléphone, la juriste se comporte comme lors d'un entretien d'embauche, sautant d'une question à l'autre sans écouter mes réponses et analyser le cas.
Aucune mention de mes droits. Aucune recherche des manquements du défendant. Pour un cas médical relativement simple, la solution est administrative, elle me dit, "je n'ai qu'à aller voir un autre médecin" tout en ignorant les dommages.
Dans sa réponse écrite, la juriste se trompe de défendant et de sujet, et trouve une excuse pour ne pas s'occuper du cas.

J'ai dû faire la plainte au procureur moi-même avec l'AI, sans aucune assistance, et ce à 2 jours du délai limite pour déposer la plainte.

Dans la réponse de leur service client, il est constamment fait référence au mauvais sujet, malgré mes multiples rappels. Ca serait "une faute de plume".

On me répond qu'il n'y a pas assez de preuves matérielles (en parlant du mauvais sujet) alors que j'ai 4 plaintes, chacune traitant d'un aspect différent du sujet correct, chacune auprès de l'autorité respective compétente.

Quand la jusriste se trompe de défendant et de sujet dans sa réponse, on me répond que c'est une faute de plume. Il ne faut surtout pas être en détresse chez eux et espérer le moindre professionalisme.

I purchased “Trip Protection” through Hotwire for my Abu Dhabi trip (Feb 22–Mar 1, 2026). When our Etihad flight home (AUH → NYC) was cancelled due to the regional conflict and airport/airspace disruption, we were stranded and needed help with extra hotel nights and meals.

I contacted Generali (the insurer) to file a claim and was told this situation falls under “war” exclusions — meaning they won’t cover anything. In other words: the one moment you’d reasonably expect trip protection to help, it doesn’t.

If “war/hostilities” wipes out coverage for the exact kind of major disruption that strands travelers, then this product is not meaningful protection — it’s a fee you pay up front for a denial later. The exclusions may exist in the fine print, but in practice this coverage is extremely easy for them to reject.

I strongly recommend avoiding this “Trip Protection” and instead using a credit card with trip delay/interruption coverage or a policy that clearly covers large-scale travel disruptions.

(Policy #26027X09GZ / itinerary #73358964137827)

Customer service and support is poor.
I have sold my car according to the process established in Hungary, unregistered it in Kormanyablak and get all paapers. But since the contract for the car was still valid I asked to cancel it and refund the remaining days. Their reply was.. hold tight "We dont see that a new owner registered the car on his name" My response was "what do I have to do with it, and what if he wants to sell it as spare parts or scrap?"
Anyway, once you sign a contract dont expect any support as they already have your money

This is an insurance that is offered through Airbnb just in case you need to cancel your travel plans. Good luck because they will take your money.. do not fall victim to this horrible company. They will never refund you nothing. Had to cancel my vacation due to my dog being euthanized. The amount of paper that was required was insane after 10 visits to the veterinarians office to fill out their horrific paperwork still could not get it right so save your money. Do not use this company. They are a bunch of thieves and Airbnb should be ashamed of themselves for allowing them to sell this bullshit insurance.

Scammers / Ladrones !! After 4 months of trying to conect with them, I got only AI responses !! Nothing done !! A waist of your money !! Avoid this CO

1 Star to much for this shit company - quick enough to take your money but oh wow different scenario when you try to get your car recovered to your chosen garage for Generali to then fail to deliver your car to said garage - said we have to wait 5 days 😂😂 what a crock of shit GENERALI 🤬🤬

Sono da anni con generali e mia deluso molto. Ho dato una stellina perché non posso fare dì meno. Grazie all'agenzia di generali di Villafranca via Tione per il supporto che mi e stato dato dopo un atto vandalico vedendo che la poliza comprende tutto anche combinazione oro . Il danno ho dovuto pagare dalla mia tasca. Grazie mille. Quindi cambiero la compania di assicurazione.

Absolutely the worst. I've been trying for weeks to just get an inspector to come help find the leak in my home (in Spain; home insurance) and every time I call they say the inspector will call and they NEVER do. Can't believe how absolutely horrible they are. Will change as soon as I can.

Un des courtiers Generali à Vevey essaye de me forcer la main à renouveler mes assurances en me changeant les valeurs, alors que je n’ai rien demandé… j’avais simplement demandé une attestation d’assurance responsabilité civile et le résultat a été l’envoie de 2 polices d’assurance à signer ?????!!

disonesti... Vergognatevi

Infolge nicht Erfüllung der Leistungen unter der Police und meiner Forderung zur Aufhebung, schreibt Generali nachträglich: ... Ihrer finanziellen Schwierigkeiten beantragte Auflösung .. im Brief von Eleonora Silvestri +41 058 471 8501

Sono peggio delle sanguisughe. Le loro polizze vita sono strutturate per tenere legati i clienti almeno per 5 anni; ci guadagna solo la Compagnia lasciando le briciole a chi ci mette i propri soldi. Nel caso si volesse scindere il contratto anticipatamente, scattano pure le penali e non da poco. Non fate alcun tipo di polizza vita o risparmio con le Generali (credo comunque che siano al loro livello anche le altre Assicurazioni)!

Generali Insurance is a SCAM. Do not buy this insurance. They will NOT pay the claim.

Waited three weeks for Generali to repair water leak all the companies they sent out was incredibly unreliable and very unprofessional, waste of time

EVERYTHING ABOUT THIS COMPANY IS WRONG! THEY HAVE MANY EMPLOYEES BUT CAN'T EVEN RESPOND TO AN EMAIL. LOAs ARE NOT RESPONDED EVEN WITHIN 48 HOURS! USELESS! HEARTLESS! AND MOST OF ALL THOUGHTLESS!