Javid at Fruidel has provided excellent customer service since we switched to them a couple of weeks ago. The transition has been smooth, and he has been helpful and responsive throughout. We've al... Vis mer
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After a conversation with your finance, I have been trying to contact you for almost a week now. Phone lines are unavailable, emails are being ignored. Voice messages not responded to. We have been... Vis mer
Excellent service from Javed Alimi Javed has been fantastic to deal with. He is always friendly, helpful and quick to respond to any requests or queries. He is professional, reliable and genui... Vis mer
We've been customers of Fruidel for some time and whenever I contact them I get a fast response. My contact Javed is easy to work with, answering any questions I have, taking care of any quality issue... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Kontaktopplysninger
Fruidel House, City Works Business Park, M11 2NB, Manchester, Storbritannia
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,5
Enestående
359 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 54 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Happy Customer
Gareth our new account manager is lovely. Great communication.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Sabina,
Thank you for your lovely feedback! We’re so pleased to hear that Gareth has been looking after you well and that his communication has made a positive difference. We’ll be sure to share your kind words with him.
— The Fruidel Team
Cancelling with this company is…
Cancelling with this company is unnecessarily difficult. Despite sending multiple emails to confirm our cancellation, we were told by Daniel that we must also schedule a call just to process it.
We had originally planned to return once the items we wanted were back in stock, but after experiencing such a drawn-out, sales-driven cancellation process, we won’t be coming back.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Kelcye,
We’re really sorry your cancellation felt harder than it should have. We did receive and acknowledge your request by email, and Daniel’s follow-up call was only intended to open up a conversation on how we might improve our service — never to delay or complicate the process. We appreciate that this may not have come across as intended, and we apologise if it added to the frustration.
To clarify, a phone call isn’t required to cancel with us. While we sometimes offer a call to better understand the reasons behind cancellations and see where we can improve, we completely understand that many customers prefer to keep things simple over email. We’re reviewing our process to make sure cancellations are always clear and straightforward.
If you’d prefer to share your thoughts another way, we’d genuinely value hearing from you. You can reach us on 0330 202 1200 or enquiries@fruidel.com.
Thank you for giving us a try, Kelcye, and we’re sorry we fell short here. We’ll use your feedback to do better for every customer.
— The Fruidel Team
Quick response to any queries or…
Quick response to any queries or amendments we have. Helpful Account Manager.
We wanted to amend our breakfast order, this was not an issue at all.
Fruidel supply our milk, Breakfast items and weekly fruit delivery, always deliver on time
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Jackie! 😊
We’re so pleased to hear you’ve had such a smooth experience with your Account Manager and that amending your order was quick and easy. It’s great to know you’re enjoying the convenience of having your milk, breakfast items, and fruit delivered on time each week. We really appreciate your feedback and look forward to continuing to support your team.
Fruidel
Really good in keeping in contact, i appreciate that is via phone call so it feels quicker and easier to organise deliveries, as well being able to talk through about the options of fruit baskets.
quality of fruit is very good and feels very fresh
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Liberty! 🌟 We’re so pleased you find it easy to organise deliveries over the phone and that the fruit has been fresh and good quality. It’s great to know the service is working well for you — we really appreciate your feedback! 🍎
Luke Tyndall is truly exceptional
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes was already over - and that was extremely helpful, as he helped to ensure that we get our delivery on time. Thank you Luke! please continue doing great work!
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you so much, Ewa, for your wonderful feedback! 🌟 We’re delighted to hear how much of a difference Luke has made in supporting your organisation. His quick responses and willingness to go the extra mile truly reflect the service we aim to deliver, and we’ll be sure to share your kind words with him.
We’re so pleased he was able to step in and update your order when needed — it’s great to know that his support helped everything run smoothly. Thank you again for your kind words and encouragement — we’ll make sure to keep up the great work! 🙌🍎
Reliable, Fresh, and Friendly Office Deliveries
We’ve been using Fruidel to deliver fruit and milk to our office, and we couldn’t be happier. The fruit is always fresh and beautifully presented in a wicker hamper. Deliveries are consistently on time, which makes planning our office snacks completely hassle-free.
Their customer service is outstanding- nothing is ever too much trouble for our Client Success Manager, Daniel Edleston. He is always on hand to answer any queries, and we had one small issue (with one of their suppliers, not Fruidel themselves) that was resolved quickly with an impressively fast response. It’s clear they genuinely care about their customers.
Beyond reliability and freshness, we appreciate the little touches, like friendly communication and flexibility when we’ve needed to adjust our order. It’s rare to find a service that consistently goes above and beyond, and Fruidel does exactly that. Highly recommended for any office looking for top-quality, convenient deliveries!
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi India, your kind words are very much appreciated! 🌟 We’re delighted you’re happy with the fresh fruit and milk deliveries, and that everything runs smoothly for your office.
Daniel will be so pleased to hear your feedback — he’s always happy to help and it’s great to know his support has made a difference. We’re glad we could resolve your query quickly and appreciate you noticing the little touches we aim to deliver.
Your recommendation means a lot, and we look forward to continuing to provide you with top-quality, hassle-free service. 🍎🥛
Fruidel has been a fantastic addition…
Fruidel has been a fantastic addition to our company.
Their service is highly flexible and incredibly easy to set up, which made the onboarding process so easy.
Daniel has been especially impressive—consistently responsive, helpful, and a pleasure to work with. His follow-up and support have made the entire experience smooth and efficient.
Would definitely recommend.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Azzurra, thank you for your fantastic feedback! We’re so pleased to hear Fruidel has been a great addition for your company and that the setup was straightforward. It’s wonderful to know Daniel has been consistently responsive and supportive, helping to make everything run smoothly. We truly appreciate your recommendation!
Quick to respond, friendly and approachable staff. Very informative and nothing is ever too much trouble. A smooth, positive experience from start to finish!
I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been friendly, approachable, and genuinely helpful. They take the time to explain things clearly and are very informative, which gave me full confidence throughout. Nothing is ever too much trouble – they go out of their way to make sure everything runs smoothly. I wouldn’t hesitate to recommend them!
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hello Julie, thank you so much for your thoughtful feedback! We’re delighted to hear you’ve had such a positive experience from start to finish. It’s wonderful to know Gareth and the team have been responsive, approachable, and supportive throughout, ensuring everything runs smoothly for you. We truly appreciate your recommendation and look forward to continuing to provide you with the same high level of service.
Fruidel team especially Daniel Edleston…
Fruidel team especially Daniel is quick to respond back to issues/queries.
There was an issue with delivery times being too late however, this was resolved quickly, and the milk is now arriving on time. I would recommend this delivery service.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Megan, thank you for your lovely feedback! We’re glad to hear Daniel was able to get the delivery timings sorted quickly for you. It’s great to know everything is now running smoothly and that you’d recommend our service. We really appreciate your support!
10/10 Experience!
Luke is really attentive, called a few times to ensure our order was put through correctly and and after our first order was delivered to make sure everything went smoothly. Even when a very minor issue was raised, he made sure to get it sorted and speak to the correct parties to ensure our order was changed to our preferences.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Cleopatra, thank you so much for sharing your experience. We’re delighted to hear that Luke has been so attentive and proactive in making sure everything went smoothly with your order. It’s great to know he was quick to resolve even the smallest details and ensured everything was tailored to your preferences. We really appreciate your kind feedback. 🌟🍎🍇
Thank you Daniel!
Daniel Edleston was super helpful and efficient. We requested our fruit baskets to be delivered on a different day for our offices, and he resolved the issue on the same day. Thank you!
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Annalise, for your kind words! We’re so pleased to hear Daniel was able to quickly arrange your delivery change and keep everything running smoothly. Your feedback means a lot, and we’re glad the service met your expectations. 🥝🍎🍊
Fruidel has been really easy and…
Fruidel has been really easy and efficient to deal with. Our dedicated account manager is super helpful. The team enjoy the fresh seasonal fruit that is delivered each week. A great service all round.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thanks so much, Kate! 🍎 We’re delighted to hear the team is enjoying the fresh seasonal fruit each week. It’s great to know you’ve found the service efficient and your account manager helpful — that’s exactly what we aim for. We really appreciate your kind words and support! 🌟🍊
Daniel has been an outstanding account…
Daniel has been an outstanding account representative, consistently providing prompt, professional, and thoughtful support. His responsiveness over email is exceptional, and he always ensures that any issue—big or small—is addressed quickly and thoroughly.
It’s reassuring to know we have someone so reliable overseeing our account. His attention to detail and proactive approach make a real difference, and his support continues to be a valuable part of our day-to-day operations.
Thank you, Daniel, for your continued dedication and excellent service.
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you for taking the time to share such lovely feedback, Janette! 🌟 We’re so glad to hear how much of a difference Daniel’s support makes for you and the team. His professionalism, quick responses, and proactive approach truly reflect the service we aim to provide every day. Knowing you feel reassured and well looked after means a lot to us. We’ll be sure to pass along your thanks to Daniel! 🙌🍊
Great Service
Fruidel has been a great partner for our business. The quality of service is consistently high, and deliveries are always smooth and reliable. Daniel, our account manager, has been excellent, proactive, attentive, and always quick to respond to any requests. His support makes the whole process effortless. Highly recommended.
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you so much for your wonderful feedback, Racheal! 🌟 We’re delighted to hear you’ve had such a smooth and reliable experience with Fruidel. Daniel will be so pleased to know his proactive support has made things effortless for you — we’ll be sure to pass on your kind words. We really value your partnership and recommendation! 🍎🍌
Responsive & reliable
They are responsive and so far (only been with them a month) reliable
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Louise 🌟 We’re so pleased to hear your first month with us has been a positive one ✅.
We’ll keep working hard to stay responsive and reliable for you 🍎🥛. Here’s to many more months ahead! 🙌
Flexible Milk Delivery for Company
Milk delivery for the company, every Monday fresh, quantity can always be amended if needed at short notice, very convenient.
Reliable delivery, great contact with customer service, email answers within minutes.
We are very happy!
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Ursula 🌟 We’re delighted to hear you’re happy with our fresh Monday milk deliveries 🥛 and that the flexibility to amend quantities at short notice has been convenient for you ✅.
It’s great to know our reliable service and speedy email responses are making a difference 🙌. We look forward to keeping things fresh and hassle-free for you every week! 🐄💛
Fruidel`s Account Manager - Luke T
Fruidel`s Account Manager Luke T, regularly checks in and deals with anything raised for the Month eg Quality control and consistency in the weekly deliveries efficiently and effectively. Thank you.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Victoria 🌟 We’re so glad to hear that Luke’s regular check-ins and attention to quality control have been making a positive difference ✅.
We’ll be sure to pass on your thanks to Luke 🙌 — he’ll be delighted to know his efforts in keeping your weekly deliveries consistent and reliable are appreciated 🍎🍇.
I had a query regarding our order
I had a query regarding our order, which was dealt with by Luke Tyndall. Luke dealt with my query very quickly and kept me updated with each step taken to ensure a super service was provided.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Sarah, for sharing your experience 🌟 We’re so pleased to hear that Luke was able to resolve your query quickly and keep you updated every step of the way ✅.
We’ll be sure to pass your lovely feedback on to Luke 🙌 — he’ll be delighted to know his efforts made such a difference! 🍎🍊
Michelle and Sam were very helpful and…
Michelle and Sam were very helpful and hands-on. Smooth experience and great quality product
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you so much, Elizabeth 🌟 We’re thrilled to hear you had a smooth experience and enjoyed the quality of our products 🍎🍇.
A big shout-out to Michelle and Sam 🙌 — we’ll make sure they hear your kind words! We look forward to continuing to keep things fresh and easy for you 🥝🍊.
Good
We've had a good experience with Fruidel overall — the service is reliable and the deliveries have been a great addition to the office. There have been a couple of quality issues with some of the fruit, which needed flagging, but these were dealt with quickly. Michelle Tebay has been especially helpful and responsive, which has made all the difference.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you, Amberly, for your kind feedback 🌟 We’re so pleased to hear our service and deliveries have been a great addition to your office 🍏🍌 and that any quality issues were quickly resolved ✅.
A special shout-out to Michelle 🙌 — we’ll be sure to pass your lovely words on to her, and we know she’ll be delighted! We look forward to keeping your office stocked with fresh goodies and great service 🥝🍊.
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