Javid at Fruidel has provided excellent customer service since we switched to them a couple of weeks ago. The transition has been smooth, and he has been helpful and responsive throughout. We've al... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After a conversation with your finance, I have been trying to contact you for almost a week now. Phone lines are unavailable, emails are being ignored. Voice messages not responded to. We have been... Vis mer
Excellent service from Javed Alimi Javed has been fantastic to deal with. He is always friendly, helpful and quick to respond to any requests or queries. He is professional, reliable and genui... Vis mer
We've been customers of Fruidel for some time and whenever I contact them I get a fast response. My contact Javed is easy to work with, answering any questions I have, taking care of any quality issue... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Kontaktopplysninger
Fruidel House, City Works Business Park, M11 2NB, Manchester, Storbritannia
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,5
Enestående
359 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 54 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very Thorough
My experience has been so smooth and easy so far, they're very thorough and everyone I've spoken to has been lovely. Gareth, our account manager, is always making sure at each turn in our experience that everything's been handled properly and we're happy with our experience.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you for the fantastic feedback. We’re so pleased to hear your experience has been smooth and easy from the start. It’s great to know the team has made such a positive impression, and Gareth will be especially happy to hear your kind words.
We really appreciate your support and look forward to continuing to provide the level of service you expect from us.
We engaged Fruidel last year as we were…
We engaged Fruidel last year as we were considering changing our existing fruit supplier. Initially, we received a sample basket which was very good quality and well received by staff.
After some discussion, we agreed to a one-month trial period for January only, with the understanding that this would allow us to assess the service before committing further.
However, issues began almost immediately. We received an invoice before the first delivery had even arrived, and it was only at that point that we were informed that payment was required a month in advance. This had not been clearly communicated to us beforehand. Despite explaining that I was dealing with the payment query, multiple invoices continued to be issued.
Unfortunately, the quality of the fruit supplied during the trial did not match the initial sample. Over the weeks, the standard declined. For example, we received very green, heavily bruised bananas, dry clementines, and some fruit that was already spoiled upon arrival.
At the end of the trial period, I informed the company that we would not be continuing, as per the original one-month agreement. I was then told that a notice period applied and that additional payments would be required. This was not my understanding of the arrangement, and despite referring to previous correspondence, the matter became disputed.
Overall, this experience has been disappointing and unnecessarily stressful. Based on our experience, I would advise other organisations to ensure all terms — particularly payment structure and notice periods — are clearly documented in writing before proceeding.
4. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hello Khan, thank you for taking the time to share such detailed feedback regarding your experience with us. We’re genuinely sorry to hear that the service you received during your trial period did not meet expectations, particularly after the positive first impression from the sample basket.
We understand your frustrations around the communication of payment terms, invoicing, fruit quality, and the confusion surrounding the notice period. It’s especially disappointing to hear that the quality of the deliveries did not remain consistent throughout the trial, as this is something we take very seriously.
Your comments have been shared internally with the relevant teams so we can review both the service issues raised and how expectations were communicated throughout the process. We appreciate your honest feedback and the time you took to outline your experience.
Efficient and friendly delivery
Efficient and friendly delivery, good customer service. Javed is very helpful and attentive and goes the extra mile to ensure a positive experience.
Overall, a reliable and pleasant service that we are very happy with!
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you for the lovely feedback. We’re so pleased to hear you’ve had a positive experience with both our service and deliveries. Javed will be especially happy to hear your comments — he always works hard to make sure customers are well looked after.
We really appreciate your support and look forward to continuing to deliver for you.
Avoid at all costs!!
If I could give no stars I would! Didn't clarify start date or delivery times and signed me up automatically. When I tried to cancel, they charged me an early cancellation fee. Avoid at all costs!!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Marie, we’re sorry to hear you’ve been left feeling this way. We always aim to be transparent around delivery schedules, account setup, and cancellation terms, so it’s disappointing to hear this wasn’t clear during your experience with us.
We’d really appreciate the opportunity to look into this properly and review the communication you received. Please feel free to contact our team at hello@fruidel.com or on 0330 202 1200 and we’ll be happy to discuss this further with you.
Attractive Trial, Poor Execution and Service
Came into our HQ with a sample basket which looked excellent, we moved from our other supplier to Fruidel with high expectations as promised. On both occasions that we used fruidel the fruit was moldy, poor quality, some of our sites had been missed off continously. Poor Communication and customer service from Staff.Following a intial issue call and corrective actions we experienced the same issues with the following delievery.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hello Sophie, thank you for taking the time to share your feedback. We’re really disappointed to hear that your experience didn’t match the expectations set from the beginning. Issues with fruit quality, missed deliveries, and poor communication are not the standard we aim to provide, especially after corrective actions had already been discussed following the initial problems.
We completely understand your frustration, particularly after giving us a second opportunity to put things right. Your comments have been shared internally with the relevant teams so we can review what went wrong across both service and communication. Thank you again for your honest feedback.
Dealt with Gareth Davies
Dealt with Gareth Davies, responsive to emails although sometimes have to chase for a response, but general very prompt in replying back.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hello, thanks for the feedback — really appreciate you taking the time to share it. We will pass this on to Gareth as well. Glad to hear the responses were generally prompt, and noted on the occasional chase — always useful for us to keep improving.
Thank you Luke and Fruidel team!
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long time now. Love your FairShare programme over the Festive period for local food banks - we love to see it! Thank you and Happy New Year to all the Fruidel team!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you so much for your kind words, Katrina! We’re delighted to hear how well supported you and your team have felt, and we’ll be sure to pass your special thanks on to Luke — he’ll be thrilled to hear this. It means a lot to know our FairShare programme resonated with you too; supporting local food banks is something we truly care about. Thank you for your continued trust and support, and we wish you and your team a very Happy New Year from all of us at Fruidel! 💚
This company harasses people too much
This company harasses people too much. I told them it had been passed to the people who will make the decision and if they decide to go ahead with it they will contact them back. I was then receiving multiple calls a day and it got to the point where they made me not want to answer. Instead of leaving it they then decided to use other staff members phones to call me.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Chris, thank you for taking the time to leave us a review. We’re sorry to hear you felt this way and appreciate you raising it. We never want anyone to feel uncomfortable with our level of contact. If you’re happy to share your details, we can review what happened and make sure your preferences are fully respected going forward.
Avoid
Avoid. Placed our first order and nothing showed up. Took 8 hours for Luke Tyndall to tell us "they are investigating" (unable to issue us new milk).
not worth the hassle, go with any other provider.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Michael,
We’re really sorry for the trouble you had with your first order. We understand how frustrating it is when things don’t go as expected, and you were left waiting far too long for an update.
We’re reviewing what happened so we can prevent it in future, and we’d appreciate the chance to put things right if you’re open to it. Thanks for letting us know.
Great customer service
Great customer service, quick and simple. Fruit is fresh and our delivery driver was very friendly. We needed more fruit and amending this was easy. Shout out to Daniel for his help :)
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Jasmine,
Thanks so much for your lovely feedback! We're so glad you’ve had a great experience with us and that everything—from the fresh fruit to your friendly driver—has been spot on. Great to hear Daniel was able to make things nice and easy for you too 😊
— The Fruidel Team 🍎
Great service
Great service. Produce is always fresh and arrives on time. Our account manager Daniel Edleston is very friendly and attentive.
Would highly recommend!
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Maddy,
Thank you so much for your kind words! We're delighted to hear you’re happy with the freshness of our produce and reliable deliveries. Daniel will be so pleased to know his friendly and attentive support is appreciated. Thanks again for recommending Fruidel!
— The Fruidel Team 🍎
Great little company
Great delivery service great at communicating very flexible with order changes very friendly and helpful would definitely recommend Fruidel
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Loll,
Thanks so much for your lovely review! We're really glad to hear you’re happy with our delivery service and communication. It’s great to know our flexibility and friendly team make a difference for you. We really appreciate the recommendation!
— The Fruidel Team 🍎
Highly Recommended
The quality of the fruit is consistently fresh and deliveries are always punctual and reliable. Their account management is also great: responsive, friendly, and proactive in ensuring our needs are met. I highly recommend any office to use their service.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Teresa, thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear you’re enjoying the quality and consistency of our fruit, and that our deliveries and account management team have been meeting your expectations. It really means a lot that you’d recommend us to other offices — we truly appreciate your support! 🍎
Outstanding Quality
Everything has been great from setting up an acount to deliveries, presentation is excellent as well as the customer service. Highly recommended
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thanks so much, Ana! We’re thrilled to hear everything’s been smooth from setup to delivery. It’s great to know you’re happy with the presentation and our customer service too — we really appreciate the recommendation! 🍎
Excellent customer service and the…
Excellent customer service and the freshest, tastiest fruit!
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Raquel,
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying both the service and the fruit — that’s exactly what we aim for every time. We really appreciate you taking the time to share your experience.
The Fruidel Team
Great service
Been using Fruidel for about 9 months for our company and have to say its been a great experience. Fruit is always fresh and delivery is also very efficient. Staff are always very friendly and always been helpful.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Donna,
Thank you so much for taking the time to share your feedback! We’re really glad to hear you’ve had such a positive experience over the past 9 months. It’s great to know the fruit quality, delivery, and service have all been up to standard. We’ll make sure to share your kind words with the team — they’ll be thrilled to hear it!
The Fruidel Team 🍎
Great service
Had a bit of a rocky start but that was soon smoothed out by a very helpful account manager Daniel. He took time to listen to my concerns and make the right adjustments to the account and deliveries. We had amazing feedback on fruit quality and I am pleased I moved over to Fruidel when I did. Thank you!
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Thank you for your kind words Jo! We really appreciate your patience at the start, and it’s great to hear Daniel was able to get everything running smoothly for you. We’re thrilled the fruit quality has been a hit — and even happier that you made the move to Fruidel!
My contract manager was very helpful…
My contract manager was very helpful and quick on answering my question. I am very happy and satisfied with the level of service I receive from my contract manager
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Sonia, thank you for your lovely feedback. We’re so glad to hear your contract manager has been so helpful and responsive. It’s great to know you’re happy with the service — we’ll make sure your kind words are passed on.
Luke Tyndall was awesome
Luke Tyndall was awesome. great customer service, very empathetic and proactive. I left satisfied and listened to. thanks Luke
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Fidelis, really appreciate you sharing this! Luke will be thrilled
to know he made such a positive impact. We’re so glad you felt listened to and supported — that’s what it’s all about for us. Thanks again for the lovely feedback.
Great customer service and the team are…
Great customer service and the team are extremely flexible. Love working with Fruidel on our office needs.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fruidel
Hi Jenny, thank you so much for your kind words! 🌟 We’re really pleased to hear you’ve had such a positive experience with our team and that our flexibility has been helpful for your office needs. It’s a pleasure working with you too, and we look forward to continuing to support you.
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