I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Suthan turned up promptly (having advised he was on his way). The flat was left beautifully clean and we would thoroughly recommend both him and the company.
Selskapet har svart
Booked for end of tenancy clean, extremely poor result, smeared stainless steel on kitchen appliances, streak marks on kitchen cupboards, smeared glass shower screen and limescale streaks to shower w... Vis mer
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Hi Fresher Start. Thank you for your exceptional cleaning service. The lovely husband and wife team that attended even helped move some of my boxes. Thank you so much for your service provided, I am l... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Husrengjøring
- Tepperenstjenester
- Rengjøring
- Rengjøring av gardiner og møbeltrekk
- Møbelrengjøring
- Vindusvask
Skrevet av virksomheten
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Kontaktopplysninger
WhatsApp: 07599 496 874, London, Storbritannia
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
4,2
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335 anmeldelser
Har svart på 54 % av de negative anmeldelsene sine
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Deep house clean
Efficient friendly cleaners, did a great job deep cleaning a 5 bed house.
10. november 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Shelley,
Thank you so much for taking the time to share your feedback! We're delighted to hear that you found our cleaners efficient, friendly, and that they did a great job deep cleaning your 5-bedroom house. Customer satisfaction is our top priority, and we're thrilled that we could meet your expectations.
We appreciate your trust in our team and look forward to serving you again in the future.
Best Regards,
ISSLY TASK
BIG DISAPPOINTMENT
The worst service that I've experienced. Please don’t believe the word “clean and polish” that they've used in the invoice. I used their service as move-in cleaning.
Cleaning Service:
They didn’t clean the oven for the first time. They came back to redo it but it's still greasy.
They only wiped things externally. I used wipes to wipe the inside of the cupboards and drawers again after the 1st cleaning, it turned out yellow/grey.
As my fridge was new, they didn't wipe it at all. I had to ask them to do it.
Basically I had to clean the flat again by myself. I bought the cleaning service to make my life easy. BUT IT'S SIMPLY A WASTE OF MONEY!
If you are looking for "clean and polish"/spotless, AVOID THIS COMPANY.
Customer service:
BAD ATTITUDE, IRREPONSIBLE AND POOR SERVICE.
When I sent them the photos of the pile of wipes that was yellow and grey to show them that things were still dusty. They replied that it couldn't prove anything. I was honestly shocked as this reply was completely irresponsible. I didn't know how to show "dusty" with photos.
I purchased carpet cleaning and they didn't do it during the 1st cleaning. They said they forgot to update the cleaners.
Also. they didn't show up within the booked time. They were 3 hours late for the 2nd cleaning and they were hard to reach. I've called their hotline dozen times and no one answer. They did reply to emails but they vanished once I asked for compensation.
Advice to dear readers:
I chose this company because I also saw them reply to the negative comments here, not many companies would spend time on that. I thought this should be a responsible company and they turned out to be a complete disappointment. Because of their poor service and delay, I eventually finished moving my stuff at 1:30 AM! Can you all believe how crazy it was??
I spent my time writing this because I don’t want anyone to have the same worst experience as I had.
Hope this helps you all!
Update after Reply:
To Issly Task:
I don't need your team back because I didn't believe that they could do a good job. If you could show me the evidence from your team to prove me wrong, I will re-write this review.
Also, please do not use the word "hours". The second cleaning finished within an hour, which I have waited for 3 hours to get it.
I have a video to show that oven wasn't clean after the 1st cleaning. I would have shown everything here if I was allowed to attach photos/videos.
Lastly, please do show me the evidence that I’ve consistently sought a refund. I am not writing this review to get a refund. I don’t care about the money. I simply saw this as a bad purchase.
Dear all,
Because I couldn't show you all my emails, I wouldn't be able to show you that I didn't "consistently sought a refund". I didn't even contact this company after 4 Sep 2023, which they didn't reply to my last email when I said the cleaners were late and said that I need compensation. I only mentioned compensation once and they simply ignored it.
I am being very honest here. You can all see that they refused to take any responsibility and tried to blame me instead.
3. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Hi Gloria,
You specifically highlight issues with the oven and the brand-new fridge not being cleaned, and then assert that you had to re-clean the entire property. However, our team's photographic and video evidence strongly supports the conclusion that the entire property underwent a deep cleaning. It's important to note that our terms clearly state that move-in services are not guaranteed. Despite this policy, as a goodwill gesture, we opted to send the team back to inspect the oven, even in the absence of evidence demonstrating its alleged lack of cleanliness. Upon their return, the team found no dirt whatsoever, and we find it disheartening that our time was utilized in this manner.
Close-ups of dirty tissues do not constitute valid evidence of a dirty oven. Despite being given the opportunity to provide photographic evidence, you continued to send pictures of dirty tissues.
From the outset, you have consistently sought a refund, despite benefiting from hours of complimentary cleaning and lacking substantial evidence to substantiate your complaint.
ISSLY TASK
Very low level of service
Very low level of service. House was left dirty. Complaint team refused to take any accountability claiming that the job was done. If you want to save your time, money and hassle, take your business somewhere else.
In regards to your reply: Stop making up stories, there were never any pets in that property and your reply is just a waste just like the service.
25. oktober 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Jo,
We acknowledge that you thoroughly inspected the property and were initially satisfied with the comprehensive cleaning performed by our team. Subsequently, you reached out, stating that your property management agency believed the carpets required another round of deep cleaning, despite your firsthand witness to the initial deep cleaning process.
In your email, you expressed gratitude and appreciation for the excellent overall cleaning of the house but requested an additional pass over the carpets in line with your agency's suggestion. We noted that the carpets showed signs of wear, and during our initial cleaning, we dedicated extra time to removing pet hair, a task not originally scheduled.
Regrettably, pet hair removal wasn't explicitly booked in advance, and as a result, we were unable to schedule a complimentary follow-up deep cleaning session for the carpets.
Best Regards,
ISSLY TASK
Admin and cleaners were polite
Admin and cleaners were polite. The cleaners done a great job.well done 👍👍👍👍🙏
2. november 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Azam,
Thank you for your positive feedback! We're delighted to hear that our admin staff and cleaners provided you with excellent service. We take pride in ensuring our customers are satisfied, and we truly appreciate your kind words.
If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!
Kindest Regards,
ISSLY TASK
Great service
Great service - the checkout clean was very thorough and very pleased with the result. Would highly recommend plus Emails/invoicing good and easy.
29. oktober 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Edwina,
Thank you for your positive feedback! We truly appreciate your kind words and are delighted to hear that you had a great experience with our service. Our team takes pride in providing thorough and exceptional cleanings to our customers, and we're thrilled to know that you are pleased with the results.
We also appreciate your feedback on our email communication and invoicing process. We strive to make the entire experience as easy and convenient as possible for our clients.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to get in touch.
Thank you again for choosing our service, and we look forward to serving you in the future.
Best Regards,
ISSLY TASK
Very professional and efficient team.
Very professional and efficient team.
The house is brand new after the clean.
25. oktober 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Robson,
Thank you for your kind words! We're thrilled to hear that our team's professionalism and efficiency made a noticeable difference in your home. It's our goal to provide top-notch cleaning services, and we're delighted that your house feels brand new after our clean.
If you ever need our services again in the future or if there's anything specific you'd like to address, please don't hesitate to get in touch.
We appreciate your feedback and the opportunity to serve you. Thank you for choosing our cleaning services!
Warm Regards,
ISSLY TASK
AMAZING team AMAZING service.
The team were absolutely amazing. So hard working and did a fantastic job considering the boiler was broken and we had no hot water! Highly recommended service. SONIA was also amazing, highly efficient. Thank you very much. Jacqui.
25. oktober 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Thank you, Jacqui, for your wonderful feedback!
We greatly appreciate your kind words. It's fantastic to hear that our team went above and beyond, even in challenging circumstances with the broken boiler. We take pride in our hardworking and dedicated staff, and it's especially rewarding to know that their efforts made a difference.
We're delighted that Sonia provided you with excellent service. We'll make sure to pass on your compliments to her and the entire team. If you ever need assistance again or if you have any more feedback to share, please feel free to get in touch. We value your recommendation and are here to help whenever you need us.
Thank you once again for choosing our services!
Kindest Regards,
ISSLY TASK
Fantastic cleaners
Fantastic cleaners. Really thorough, did a brilliant job. Thank you very much.
21. oktober 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Theo,
Thank you for your kind words! We're thrilled to hear that you are satisfied with our cleaning services. Our team takes great pride in delivering thorough and exceptional cleaning results. If you ever need our services again or have any questions, please don't hesitate to reach out.
We appreciate your feedback and look forward to serving you in the future!
Kindest Regards,
ISSLY TASK
I'd recommend Vera! The place is spotless after
Although only one cleaner showed up, Vera is absolutely professional with the best attitude. She has worked until the place is spotless. She has worked continuously for 6 whole hours by herself. I respect her a lot. I think she deserves to be recognised as an individual. I’ll recommend her to all my acquaintances who need this service.
27. september 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Cherry,
Thank you for taking the time to provide your feedback, and we truly appreciate your kind words about Vera. We're delighted to hear that she exceeded your expectations with her professionalism, positive attitude, and dedication to ensuring your place was spotless. We value Vera's hard work and commitment to delivering exceptional service.
Your recognition of Vera as an individual is truly heartwarming, and we couldn't agree more. We believe in acknowledging the hard work and dedication of our team members, and we will make sure to recognize Vera for her outstanding performance.
We are grateful for your recommendation and trust in our service. If you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and maintaining the high standards that you deserve. Thank you for choosing our services!
Best Regards,
ISSLY TASK
We were moving out of our flat and…
We were moving out of our flat and opted for the end of tenancy cleaning. The flat looks miles better than when we moved in, even the Landlord had to agree on that ! Thank you so much!
21. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Jaiden,
We're thrilled to hear that you were pleased with our End of Tenancy cleaning service! Making your flat look even better than when you first moved in is exactly what we aim for. It's wonderful to know that even your Landlord acknowledged the transformation.
Thank you for choosing our services, and if you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we appreciate your kind words!
Kind Regards,
ISSLY TASK
We were very pleased with this company
We were very pleased with this company. The booking process was easy and the team very helpful. On the day of our End of Tenancy clean they were efficient, cleaned to a very high standard and left the property looking great. Would highly recommend and would most definitely use them again.
19. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Henry,
We're delighted to hear about your positive experience with our company! Making the booking process easy and providing helpful assistance is a priority for us. Knowing that our team efficiently and thoroughly completed your End of Tenancy clean to a high standard, leaving your property looking great, brings us immense satisfaction.
Thank you for your kind words and recommendation. We look forward to serving you again in the future should you require our services. Your feedback is greatly appreciated!
Best Regards,
ISSLY TASK
A team of very ladies turned up and…
A team of very ladies turned up and cleaned my property, at the end they called me back to inspect, which I did and I was very happy with the end results. My Landlady later inspected and wasn`t happy with a few things, I contacted the office and they arranged for the team to return the next day. Suffice to say my Landlady has agreed to release deposit. Thank you for a hassle-free service! I will be using your company again.
20. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Ted,
Thank you for taking the time to share your experience with us! We're delighted to hear that our team's efforts led to a successful outcome with your landlady and the return of your deposit.
Customer satisfaction is our top priority, and we're glad we could address any concerns promptly and efficiently. We appreciate your understanding and patience throughout the process. It's fantastic to know that you found our service hassle-free, and we look forward to serving you again in the future.
If you have any more cleaning needs or if there's anything else we can assist you with, please don't hesitate to contact us. We value your business and are here to help. Thank you for choosing our company!
Best Regards,
ISSLY TASK
The level of service provided by both…
The level of service provided by both the administrative team and the cleaning crew that attended to my apartment has been nothing short of impeccable. Their competitive pricing, coupled with their remarkable attention to detail, ensured that my residence was not only thoroughly cleaned but also made conducive for all of my staff. I'm genuinely impressed and satisfied with their performance, and if it were possible, I would happy award them sis stars!
20. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Zachary,
Your high praise for both our administrative team and the cleaning team is truly appreciated!
It's fantastic to hear that you found our prices competitive and the teams attention to detail impeccable. Knowing that your residence was not only thoroughly cleaned but also made conducive for your staff is a testament to our dedication to providing top-notch service. While you can't award six stars, your satisfaction and kind words are more than enough for us!
Should you ever require our services again or have any further needs, please don't hesitate to get in touch. Thank you for choosing ISSLY TASK!
Kindest Regards,
ISSLY TASK
I"m really happy with the service from…
I"m really happy with the service from Danny and his team. Right from the start, Danny was quick to respond to my questions and kept me informed throughout. They did a thorough full house clean, and I'm delighted with the results. Everything looks incredibly clean now, and it's clear they put a lot of care and expertise into their work.
l want to give a big thumbs up to ISSLY TASK for their fantastic service. Danny's commitment to excellence and the impressive work by his team have left me very impressed. If you're in need of top-notch cleaning service, l highly recommend ISSLY TASK.
15. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Bentley,
We're thrilled to hear that you had such a positive experience with Danny and his team! It's great to know that they were responsive, communicative, and provided a thorough full house clean that exceeded your expectations. Your satisfaction and kind words are a testament to their commitment to excellence in their work. Thank you for recommending ISSLY TASK to others seeking top-notch cleaning services. If you ever need our assistance again in the future, don't hesitate to get in touch. Your feedback is much appreciated!
Kind Regards,
ISSLY TASK
AVOID AVOID AVOID for End of Tenancy clean!
I hired Issly Task to perform our End of Tenancy clean. Like many, I was taken in by their fantastic reviews, but I can honestly say I have NOT received the amazing service I read all about. Not only was the cleaner 2 hours late, for which I was really understanding. After the clean I noticed so much dirt in our kitchen and bathroom and many areas that hadn't been cleaned that was advertised and on our invoice as part of the clean. E.g.Fan, radiators, doors cupboards, inside and outside etc. I then called out to the cleaner but she had already started walking off down the road and didn't even tell me she was leaving, before I had done a full walk around. I then stayed an extra hour cleaning all the areas that she had missed. I then reached out to Issly Task customer service with photos of the terrible clean and asked for a partial refund, for which they worked their way around multiple reasons why they 'legally' didn't have to, despite the fact that you pay for the service and agree to their terms before it's even completed. (This is how they trap you!) Issly Task provided me with a free clean instead, but as we were 2 days away from check out they couldn't fit us in (conveniently). Our landlord didn't want to use this cleaning service again (which I fully understood, as there wasn't much in terms of trust that Issly Task would still provide the up to standard clean for an End of Tenancy. In this case it was very much box standard and I could have done a better job myself! Off the back of this, we are having £168 deducted from our deposit. Do yourself a favour and go elsewhere for your end of tenancy clean. This company are cheaper for a reason because they cheap out on cleaners!
6. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Kat,
From the evidence presented, it is evident that our team completed the vast majority of the cleaning to a commendable standard, with the exceptions being the upper surfaces of the kitchen cupboards and a single door frame. In essence, more than 99% of the cleaning tasks were executed to a high standard of quality.
The areas you highlighted in your evidence primarily pertained to issues related to mold and grout discoloration. It is important to note that we do not guarantee the complete removal of such issues. To categorize our services as unscrupulous or fraudulent based on these two missed areas is a particularly harsh and unjust judgment.
Similar to many other service providers, we are unable to offer refunds once the service has been completed. The nature of our work involves physical labor and is not akin to a returnable item like a piece of clothing. We strive to strike a fair and equitable balance between serving the best interests of our dedicated staff and our valued clients.
In alignment with this commitment, we extend an offer of a complimentary recleaning should our teams inadvertently overlook specific areas. Regrettably, it appears that you declined this opportunity for us to rectify the issues at hand, thereby fulfilling our obligations to you.
We genuinely appreciate your business and sincerely hope that this explanation helps shed light on our perspective and commitment to delivering quality service.
Kind regards,
ISSLY TASK
Great service
Great service. Sam and his team were great and did a superb end of tenancy clean for us. Would highly recommend Issly Task for all your cleaning services.
16. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Natasha,
We sincerely appreciate your kind words and recommendation. It's fantastic to hear that Sam and our team were able to provide you with a superb end of tenancy cleaning service. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations.
Should you ever require cleaning services in the future or have any questions, please don't hesitate to reach out. We are here to assist you, and we look forward to serving you again. Thank you for choosing ISSLY TASK!
Kind Regards,
ISSLY TASK
I recently used Issly Task for an end…
I recently used Issly Task for an end of tenancy cleaning service, and I must say I was thoroughly impressed. From start to finish, the process was seamless and hassle-free.
16. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Naly,
We greatly appreciate your feedback and are delighted to hear about your positive experience with our end of tenancy cleaning service. Ensuring a seamless and hassle-free process is one of our top priorities, and we are pleased that we could meet your expectations.
If you ever require our services again or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to assisting you again whenever you need us. Thank you for choosing ISSLY TASK!
Warm Regards,
ISSLY TASK
My experience with this company is…
My experience with this company is always on the positive side - used them a couple of times for end of tenancy cleaning and I was always happy with the outcome.
This was the main reason I called them for the more serious job I needed finished. I had my whole house renovated last month - had the walls repainted, the carpets and the wooden flooring replaced even some of the windows were changed with double glazed ones. After the renovation there were million paint drops all over the place and the dust was a serious issue I had to deal with - this required some serious cleaning and I was doubtful whether I could resolve this. It was a serious step to take and I really needed a firm professional hand to help with bringing the place back to normal and clean state. As I said ISSLY Cleaners were my first choice so when I called them to ask if they have this special type of serious deep after builders cleaning I was really relieved to hear their positive answer.
As I had already used them so I was aware with the procedure - it`s a really easy to book and they always keep you posted with the arrival or any other details. On the day of the service the team arrived just on time. Their supervisor asked to be shown around, confirmed the small details - I was really impressed with that and it gave me the good feeling the process will be smooth. I came back at the end and inspected and the team was patient enough to wait for me and make sure I was pleased - this is what separates the truly professionals from the ordinary cleaners!
Thank you for the service and I will definitely come back!
13. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Salam,
Thank you for taking the time to share your positive experience with ISSLY TASK. We are thrilled to hear that you have consistently had a positive experience with our end of tenancy cleaning services in the past.
We understand that after a major renovation, the cleanup can be quite daunting, and we are delighted that we could meet your expectations with our deep after builders cleaning service. Your trust in us for such an important task means a lot to us.
Our commitment to professionalism and attention to detail is paramount, and we are pleased that our team's thoroughness and willingness to accommodate your needs left you impressed. Customer satisfaction is our top priority, and we are glad we could provide you with the exceptional service you deserve.
We truly appreciate your kind words and your continued support. Please know that we are here whenever you need our services in the future. Thank you for choosing ISSLY TASK, and we look forward to serving you again!
Kindest Regards,
ISSLY TASK
Actual thieves. Shocking after sales spiel.
Actual thieves. Swerve this mob.
If there’s one review you’re going to listen to, let it be this one and use a different service.
To ISSLY: Your amateur cookie-cutter response over email won’t cut it. You’re not in the clear. See you soon.
Update: I don’t know what you’re referring to here. You’re either playing dumb or very confused.
10. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Kourosh Akhavan,
We take great pride in upholding our commitment to fairness and transparency, and it is with this ethos in mind that we find your accusation of theft to be entirely unwarranted. When you initially made your booking with us, you expressed concerns regarding the service guarantee's duration, which was set at 5 days for reporting any cleaning issues. In response to your request, we extended the service guarantee to a generous 2-week period, demonstrating our dedication to accommodating your needs.
Furthermore, as a token of our appreciation, we offered you discounts for subsequent bookings. Despite these concessions, you returned to us three weeks later, demanding a refund of £100. It is important to reiterate that we had previously explained, and you had agreed, that once our services have been rendered, they are non-refundable.
We provided you with ample time, and even extended it significantly, to inspect and report any cleaning issues. Our commitment to fairness, transparency, and providing an exceptional service has been evident throughout our interactions. Given the facts and our adherence to these principles, we believe we have fulfilled our obligations to you, and no legal duty remains outstanding.
Best Regards,
ISSLY TASK
Unreliable, last minute cancellation
Cancelled our end of tenancy clean with less than 24 hours notice - we had booked weeks in advance and paid a deposit. Terrible service didn’t answer phone to discuss or offer to find a replacement team to cover.
10. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Victoria,
I would like to extend my sincerest apologies for the inconvenience you experienced due to the cancellation of your cleaning appointment. It is truly disheartening to hear that we fell short of meeting your expectations.
In our organisation, we take great pride in our commitment to providing reliable and punctual service. Instances like these are indeed rare, and we go to great lengths to ensure that no customer is ever let down. Unfortunately, during the time of your appointment, we were facing an exceptionally high demand, resulting in a fully booked schedule. This limitation, coupled with the urgency of your request, regrettably left us with only the option of offering you an appointment on the following day, which, understandably, you found unsuitable.
Please understand that we deeply regret any inconvenience this may have caused you. We value your business and your time, and your satisfaction is of utmost importance to us. While we understand that our rescheduled appointment did not align with your needs, we genuinely appreciate your understanding of the situation's constraints.
We are continuously working to improve our processes to ensure that such situations are kept to an absolute minimum in the future. Your feedback is invaluable to us, and we are committed to learning from this experience to better serve you and our other valued customers.
Once again, please accept our heartfelt apologies for any disruption this may have caused, and we hope for the opportunity to serve you more efficiently and effectively in the future.
Warmest Regards,
ISSLY TASK
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