Exceptional service from Sonya in the office, and the clean itself was good; would have been 5 stars if the team showed up on time. However for quality of service and value for money, would definitel... Vis mer
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I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Vis mer
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Great service from start to finish. The staff arrived on time, worked efficiently, and was very detailed in their approach. Everything was left spotless, and they were polite and professional througho... Vis mer
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Booked for end of tenancy clean, extremely poor result, smeared stainless steel on kitchen appliances, streak marks on kitchen cupboards, smeared glass shower screen and limescale streaks to shower w... Vis mer
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Skrevet av virksomheten
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Kontaktopplysninger
WhatsApp: 07599 496 874, London, Storbritannia
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
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Unreliable, last minute cancellation
Cancelled our end of tenancy clean with less than 24 hours notice - we had booked weeks in advance and paid a deposit. Terrible service didn’t answer phone to discuss or offer to find a replacement team to cover.
10. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Victoria,
I would like to extend my sincerest apologies for the inconvenience you experienced due to the cancellation of your cleaning appointment. It is truly disheartening to hear that we fell short of meeting your expectations.
In our organisation, we take great pride in our commitment to providing reliable and punctual service. Instances like these are indeed rare, and we go to great lengths to ensure that no customer is ever let down. Unfortunately, during the time of your appointment, we were facing an exceptionally high demand, resulting in a fully booked schedule. This limitation, coupled with the urgency of your request, regrettably left us with only the option of offering you an appointment on the following day, which, understandably, you found unsuitable.
Please understand that we deeply regret any inconvenience this may have caused you. We value your business and your time, and your satisfaction is of utmost importance to us. While we understand that our rescheduled appointment did not align with your needs, we genuinely appreciate your understanding of the situation's constraints.
We are continuously working to improve our processes to ensure that such situations are kept to an absolute minimum in the future. Your feedback is invaluable to us, and we are committed to learning from this experience to better serve you and our other valued customers.
Once again, please accept our heartfelt apologies for any disruption this may have caused, and we hope for the opportunity to serve you more efficiently and effectively in the future.
Warmest Regards,
ISSLY TASK
Issly task were amazing
Issly task were amazing! Super quick to reply to my responses, and left the house sparkling clean. They were very attentive, especially when we had some issues with the house, and very reasonably priced.
27. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Georgie,
Thank you so much for your kind words! We're thrilled to hear that you found our services amazing and that we were able to meet your expectations. Our team takes pride in being responsive, attentive, and ensuring a sparkling clean result. We're glad we could address any issues you had with the house as well.
Your satisfaction is our priority. We appreciate your feedback and look forward to serving you again in the future. If you ever need our services again, don't hesitate to reach out!
Kind Regards,
ISSLY TASK
Very professional and did a great job…
Very professional and did a great job at cleaning my house,
29. juli 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Victoria,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our cleaning services. Our team takes great pride in maintaining a high level of professionalism and ensuring that each task is carried out with the utmost care and attention to detail.
Your satisfaction is our ultimate goal, and your feedback motivates us to continue providing top-notch cleaning services. If you ever need our assistance again or have any further cleaning needs, please don't hesitate to reach out. We'd be more than happy to help.
Best Regards,
ISSLY TASK
David's team is very professional and…
David's team is very professional and efficient. After their cleaning, My flat is spotless. Kitchen and bathroom are sparkling clean.
30. juli 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Chian,
Thank you very much for your lovely review!
It sounds like David's team did an excellent job with the cleaning. Professionalism and efficiency are crucial qualities in any service, and it's great to know that they delivered on both fronts.
Thank you for choosing us, we look forward to serving you again.
Kindest Regards,
ISSLY TASK
Thank you for the great support!
Sonia and the team did an amazing job on the cleaning service when I moved out of my previous house. They were very flexible with the agenda and helped me to identify the main issues on the inventory report. The landlord was very happy and nothing had to be redone. Well done team!! thanks!!
27. juli 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Patricia,
Thank you so much for taking the time to share your wonderful experience with Sonia and our team at the cleaning service. We are thrilled to hear that you were impressed with the results and that we could make your move-out process a smooth and stress-free one.
Flexibility is key in providing excellent service, and we are glad that our team could accommodate your agenda and address any concerns you had in respect of your inventory report. It's our priority to ensure that our customers' needs are met, and we are delighted that the landlord was pleased with the cleaning, leaving nothing to be redone.
We'll be sure to pass on your appreciation to Sonia and the rest of the team for their hard work and dedication. Your kind words motivate us to continue delivering a top-notch service to all our customers.
If there's anything else we can assist you with in the future, don't hesitate to reach out. We wish you all the best in your new place!
Thank you once again for choosing our services and for your fantastic feedback.
Warmest Regards,
ISSLY TASK
Highty Reccomend
I've used Issly cleaning services twice in the past couple of months. Both times I've had issues on my side - either having booked the wrong day or needing to get keys to the cleaners - on both occasions the team have been incredibly helpful and flexible. Its also a very welcome change to have a person pick up the phone to speak to who can assist. Much better than a bot!
Oh and the cleaning services are fantastic!
I would highly highly reccomend them.
27. juli 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Nicole,
Thank you so much for your kind words and for choosing us not just once but twice within the past couple of months. We truly appreciate your loyalty and trust in our team.
We understand that scheduling and coordinating can sometimes be challenging, but we are thrilled to hear that our team was able to assist you effectively and with great flexibility. Providing a personalized and human touch in our customer service is essential to us, and we are glad that you found it valuable.
Moreover, we are delighted that you are satisfied with the cleaning services provided. Our team works diligently to ensure that every customer's space is left immaculate and inviting.
Your high recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Thank you once again for your kind feedback.
Kindest Regards,
ISSLY TASK
Excellent!
The customer client services team was friendly, courteous and patient. The cleaning team arrived early, were professional and meticulously cleaned the house and carpets.
Unfortunately, I had a particularly difficult landlord who said she was not satisfied even though the house had obviously been professionally cleaned. Issly task actually sent the team back to meet with the landlord to re-clean anything she was unhappy with. That is excellent service!
Thank you 🙏 so much Issly task!
13. juli 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Grace,
Our ultimate goal is to ensure that you are completely satisfied with our service and we are always willing to go the extra mile to achieve this.
Your kinds words have truly motivated us and we are inspired to continue improving our service to meet and exceed your expectations.
Kindest Regards,
ISSLY TASK
AVOID THIS SHOCKING COMPANY
I booked an end of tenancy clean and expected to return to my property to find it in a better state than I left it….. oh was I wrong. I returned to find dark brown stains all over a cream carpet. I was horrified but the company admitted fault and agreed to come back to the property to rectify the problem by doing a professional carpet clean. However, they could not get the stains out and so when I understandably then asked for a refund for the cleaning service, instead of receiving this and an apology from the company (as a paying customer would expect in this situation) I received an absolutely disgusting call from the manager who was extremely rude and aggressive and proceeded to call me a liar (despite previously admitting fault and sending cleaners back to the property to clean the mess they had made of my carpet!)…. It was shocking to be spoken to like that by a manager of a company and to be called a liar!! Absolutely insane. Avoid this incompetent, aggressive and frankly disgusting company at all costs.
24. mai 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Tanya,
We would like to respectfully point out that we handle all complaints in writing for legal reasons, no one from the company would call you or handle a complaint over the phone. Our complaints team can only be contacted via email. We would like to assure you that we take any form of aggression or abuse towards our staff extremely seriously and we do not tolerate or condone such behaviour under any circumstances.
ISSLY TASK
yep brilliant service
yep brilliant service, sonia listened to what i needed and gave a fair price. The cleaners done a smashing job and no comes backs from the dreaded agent!
Thanks girls
30. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Yukon,
We are extremely pleased to hear that everything worked out in your favour, and that you were able to retrieve your deposit. Our goal is to ensure that every client receives the best possible outcome and we are committed to achieving this through our unwavering dedication to providing an exceptional service.
Excellent and I will use them again
What is really good of a company is the ability to recognise and accept mistakes were made. Even better is to the do 'whatever it takes' to rectify the mistakes and do it in a way that make the 'end product' even better. More ofthen than not organisations shy away and point the finger and leave everyone unhappy. ISSLY TASK do the opposite, the accept responsibility and then fix whatever the client want ending with ALL parties happy with the final product.
29. juni 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Neels,
Thank you for you honest and kind feedback.
Ensuring fairness for both our staff an clients is of utmost importance to us. We have implemented strategies to make sure that everyone is treated equitably. Honesty is our guiding principle and we are committed to providing our clients with exceptional service that is both affordable and of the highest quality.
We look forward to serving you again.
Kindest Regards,
ISSLY TASK
I requested an EOT clean at short…
I requested an EOT clean at short notice. They were very helpful and prompt. They were also very quick and efficient in responding to emails. I was happy with the cleaning.
14. juni 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Radha,
Thank you very much for your kind review and thank you for choosing us a second time.
We look forward to serving you again.
Kind regards,
ISSLY TASK
Sam and his team were brilliant
Sam and his team were brilliant! Tenants left the house in an unbelievable state. Sam and his team transformed the house. Thank you - I will call you again!
7. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Sigal,
Thank you very much for your feedback, we very much appreciate it and it is very motivational for our teams.
We look forward to being able to assist you again.
Kindest Regards,
ISSLY TASK
Very good job
The 3 cleaners were very good, I would recommend them, they did a good job.
3. juni 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Gloria,
We are happy to know that you enjoyed your service.
Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving.
We always remain at your disposal and look forward to seeing you again the next time you need us.
Kindest Regards,
ISSLY TASK
Vera and her team of four did a great…
Vera and her team of four did a great job cleaning my property end of tenancy. The team was very helpful, efficient and professional. Definitely will return to you and keep up the standards,
1. juni 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Lakmini,
We are so pleased to know about the experience you had with the service. One of our main goals is to always provide our clients with the excellence that they deserve and it has been a pleasure to show you that.
It would be such a pleasure for us to see you again and we look forward to having the chance of bringing a smile to your face yet another time.
Kindest Regards,
ISSLY TASK
Great service always
Great service always. I've used them a few times now to do end of tenancy cleaning and they've always made the place spotless. Very reasonably priced and its worth every penny, always got my deposit back without a fuss for the landlord.
Thank you ISSLY TASK
23. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Ayla,
Thank you for your lovely feedback.
We are thrilled to know that our service providers have impressed you again so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.
Kindest Regards,
ISSLY TASK
Excellent service
Excellent service. Very hardworking and professional team. Work was carried out to a high standard. Very pleased with the end result.
I will definitely use there services again and recommend them to others.
26. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Jazz,
Thank you for sharing your experience.
Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.
Kind Regards,
ISSLY TASK
Aweful cleaning service , very dissapointed
Issly did very bad cleaning of the house. After paying the amount in full, on the day of cleaning, I was told to pay 70 GBP more or lose the service guarantee because the house is very dirty, which is obvious that's why I have used an end-of-tenancy cleaning service. On top of that two cleaners were supposed to come but only one turned up and started pointing out things that cannot be cleaned, before even trying. we had to show them that we clean those molds regularly (which they claimed will not go), and upon insisting they cleaned. They refused to clean the window sides which were dirty because technically they lie on the outside and don't come under the cleaning agreement. Overall pathetic service and lots of excuses.
19. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Ganeshan,
Where a property is exceptionally dirty, greasy and scaly we apply a surcharge to reflect the work required. Your property was heavily soiled and as a result you were advised that if you wish to act upon the guarantee there would be an additional charge. The inside windows were cleaned for you and in respect of mould, we are unable to guarantee removal especially if is has penetrated beyond the surface.
We also gave you the opportunity to inspect the cleaning before our team left and you thoroughly inspected the property, any areas you were not happy with were recleaned to your satisfaction.
Kind Regards,
ISSLY TASK
Perfect service and a special thank you…
Perfect service and a special thank you to the cleaner which came .she was very hard working on every detail
23. mai 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Fredi,
We are happy to know that you enjoyed our service. Thank you for rating us.
We look forward to seeing you again and assisting you next time when you would need our help.
Kindest Regards,
ISSLY TASK
Absolutely thorough job
Absolutely thorough job! Friendly and easy to communicate with. Very highly recommend. Thank you
17. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Deborah,
We truly appreciate your feedback and are so glad to know that you enjoyed your service.
We always remain at your disposal and look forward to seeing you again the next time you require our services.
Kindest Regards,
ISSLY TASK
Really professional cleaning by…
Really professional cleaning by friendly staff and excellent communications with the office. I will use this company again, knowing I will get the best service.
7. mai 2023
Svar fra Fresher Start- End of Tenancy Cleaning
Dear Pamela,
Thank you for your glowing review!
We are so glad to have met your needs and provided you with excellent service. We look forward to impressing you, even more, the next time.
Kindest Regards,
ISSLY TASK
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