I ordered 3 car fresheners from social media and then read the reviews. I was then seriously concerned with my order but they were brilliant. They kept other timeline and took 7 days to produce the pr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Another poor review to add to the rest for this company! It takes way too long to get your item and the staff are rude. Honestly, take your money elsewhere
There are several 5 star reviews that are clearly not genuine. Including one stating ‘People need to get a life and stop ruining businesses just because they’re bored!’. Ordered 5th December an... Vis mer
Like others have said, I wish I had checked reviews before ordering from this website. I ordered on 14th December hoping it would just arrive in time for Christmas. From I placed my order it has not m... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Unit 2 15 North Street, PA3 2BS, Paisley, Storbritannia
- support@freshenify.com
- freshenify.com
1,7
Dårlig
147 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Absolutely fantastic products and…
Absolutely fantastic products and service from Fresheniffy went above and beyond to make our custom car air fresheners I highly recommend this company your queries are always answered very quickly
3. oktober 2022
Chopped my hed off…
2 stars! The “custom” air freshener smells lovely (hence the 2 stars) but apart from that I am DISAPPOINTED!
I ordered a custom air freshener with mine and my friends faces on ONLY TO OPEN IT AND MY FACE HAS BEEN CHOPPED OFF!! THIS IS NOT ON! POSITIVELY FUMING!
22. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra freshenify.com
Dear Robby
Thank you so much for your honest review,
Obviously, that was a mistake, which we contacted you about after you posted this review, and sent out a replacement product, and you promised that you would take down your bad review about that if you have received the correct one, which you have never done.
Great value fun car air freshener. A fantastic reproduction of my photo as…
A fantastic reproduction of my photo as an air freshener for my partners car. She loves it.
14. september 2022
Really happy with my air freshener
Really happy with my order which was a gift for a friend. Nicely presented, smells amazing and the picture was cut out perfectly and looked fantastic. Had a slight issue (my fault) and Freshenify sorted it right out for me. The customer service is spot on and they look after you incredibly well making sure everything is in check. Can't fault them at all and will use again!
8. september 2022
Anmeldelse skrevet uten oppfordring
Still haven’t received my order after…
Still haven’t received my order after it stated it would take between 2-3 days
7. september 2022
Svar fra freshenify.com
Dear Paige
We are sorry for your bad experience.
On the order page, it states the DELIVERY is 2-3 days, but excluding the processing time which is 3-5 days. We sent out your order within that timeframe on the 4th day after we received your order. Please note because they are all made separately, we need 3-5 working days to process the orders and print them out.
Please be in touch, and we can further discuss this with you. Hopefully we can find a solution together.
Great gift idea
Used Freshenify to make some custom air freshners with funny faces of my friend...great gift idea!
24. august 2022
Great quality
5. august 2022
I placed an order for next day delivery…
I placed an order for next day delivery and paid an additional £4.00. I ordered in time and my parcel was dispatched the same day. Although I paid for this service, my parcel didn't arrive on time. I contacted the customer service team and asked if my delivery charge could be refunded as it wasn't delivered within the expected timeframe they state on their website. I was told that they were not responsible if an order is delivered late and that it is at the responsibility of the courier. They also advised that I should be happy that my parcel was delivered so quickly because their processing time is 5-10 working days.
I don't quite understand how you can advertise Next Day Delivery and take my money for a service you couldn't fulfil, and then assume I should be grateful because you dispatched it quicker than usual. Why state Next Day Delivery if your processing time is 5-10 business days? If this is the case, this is false advertisement.
Anyway, I got a reply saying they have refunded me and when I looked I couldn't believe it. They refunded me 74p. I'm not sure if this is a joke or not but I certainly am not accepting this. I will take it further if I do not receive my full delivery charge soon. I paid for Next Day Delivery with your company, it is your responsibility to deal with my enquiry instead of passing the blame onto a service who you are in contract with.
I look forward to your response.
My answer to your response:
It was a gift which was received late whether it was through the courier or not you're the business I made my purchase with. Its VERY misleading to state something 'next day delivery' when it is infact it is not next day at all. Any business would take accountability for the late arrival however your customer service team just wanted to pass on the blame to myself and the courier. Giving me a 74p refund on a £4.00 delivery charge when you apparently arent at fault doesnt make sense either. Disgusting service and I would never purchase again or recommend.
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra freshenify.com
Dear Paige
We are sorry for your bad experience.
The next-day delivery, as you could see on the check-out page, excluding the processing time, which could be 5-10 days, plus 1-day delivery, is mentioned in the shipping policy, which you accepted when you had purchased the product. Your parcel arrived in that period, sooner than they usually do.
Our delivery services explained: Evri standard[£2.43], and every next day[£3.17] (both excl. processing time) they are both tracked.
However, you purchased Evri Next day but only received it the day after, we have refunded the difference, which is £0.74, and the parcel was between the standard time frame.
You also have a chance to return the product if you do not like that, but you have never asked to do that, only wanted us to refund the total delivery amount even though it was delivered within the given timeframe.
Please note that we only acted as it was mentioned in the Shipping policy, which has been accepted.
UPDATE:
We have discontinued Next day service, so It can't happen anyone in the future and try to do everything to avoid these misunderstandings.
Took ages to arrive and the picture…
Took ages to arrive, the picture isn’t the best quality and the smell is a bit sickly.Not worth the money but it’s cute seeing my doggy’s face when I’m driving
17. juli 2022
Svar fra freshenify.com
Dear Miss Madge
Thank you so much for your honesty.
We have entirely changed our methods and introduced an improved printing method.
However, we need to make sure the image you send us fits our requirements; if the photo is not lighted enough or is of bad quality, that can affect the product's final grade.
We are happy to send you a product with the new method, completely free of charge, so you can ensure the new improved product is. For that please send us an email to support@freshenify.com with the photo required, and we are going to send you the product.
Ordered a personalised air freshener as…
Ordered a personalised air freshener as a gift for a friend, I’ve not given it to her yet but I can’t wait to! It’s hilarious! The quality is perfect. They’ve cut the image to suit the freshener shape so well too. I’ve already noted down lists of people I intend on creating them for for the rest of this year. Really pleased with the product.
It is quite pricey for just an air freshener but it does look like you can get it cheaper when buying multiple but I haven’t worked out it that applies to just one personalised product ordered in quantity or if it also applies to ordering more than 1 different individual items created.
I look forward to my next creation!
5. juli 2022
If you’re thinking of getting it, GET IT!!
very cute, bit too big- whish they had specific sizes but either way, i absolutely love itttt!!!!
7. juni 2022
Ordered my partner an air freshener…
Ordered my partner an air freshener with a picture of our Cat on it, it looks incredible! Such good quality and great value for money. Smells insane!!!
5. juni 2022
Absolutely love them ❤️
Absolutely love them ❤️ very quick delivery. Have bought again as gifts
23. mai 2022
It's perfect and smells amazing
16. mai 2022
I am sooo happy with my custom air…
I am sooo happy with my custom air fresheners! The image quality is amazing, and they were shipped incredibly fast! I can’t wait to buy more of all my other pets.
16. mai 2022
The products were amazing
The products were amazing
Honestly i will be using this place again
9. mai 2022
Looks amazing but the smell isn't so…
Looks amazing but the smell isn't so great. We are airing it out then I'll spray with perfume.
4. mai 2022
Svar fra freshenify.com
We’re so sorry that your experience did not match your expectations.
However, we think it's more like a personal taste not your experience with the brand
and product quality or the intensity of scent.
We are currently offering 6 different fragrance options and we are glad to send you a new car air freshener with the scent of your choice or without it at no cost, in this regard please contact us at info@freshenify.com.
We hope to see you soon. :)
Ordered an air freshener for my gyal on…
Ordered an air freshener for my gyal on valentines, it came on time and the freshener was top notch quality. Would recommend
24. april 2022
Anmeldelse skrevet uten oppfordring
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