freshenify.com Anmeldelser 

147
•
TrustScore 1.5 av 5

1,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I ordered 3 car fresheners from social media and then read the reviews. I was then seriously concerned with my order but they were brilliant. They kept other timeline and took 7 days to produce the pr... Vis mer

Vurdert til 1 av 5 stjerner

Another poor review to add to the rest for this company! It takes way too long to get your item and the staff are rude. Honestly, take your money elsewhere

Vurdert til 1 av 5 stjerner

There are several 5 star reviews that are clearly not genuine. Including one stating ‘People need to get a life and stop ruining businesses just because they’re bored!’. Ordered 5th December an... Vis mer

Vurdert til 1 av 5 stjerner

Like others have said, I wish I had checked reviews before ordering from this website. I ordered on 14th December hoping it would just arrive in time for Christmas. From I placed my order it has not m... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

1,7

Dårlig

TrustScore 1.5 av 5

147 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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1,7

Alle anmeldelser

(147)

47 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The customizes Air Fresheners is ss Cute

The customizes Air Fresheners is so cute and it smells really good but not to overpowering. The shipping to the States took a bit of time but it was well worth the wait - so don't wait any longer - buy it now so you will be enjoying it that much sooner.

18. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Tight deadline met with great service

We had a large order for an upcoming event which had a very tight deadline working around multiple bank holidays. they arrived earlier than expected. The print was great and they smell very nice too. I would like to mention that we dealt with Ramona and the service we received was very good! we would use Freshenify again

9. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner
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Svar fra freshenify.com

Dear Louise

We are really sorry for your experience.

I personally do not find this review fair, as we have agreed we have refunded the full amount for you, unfortunately Royal Mail lost your parcel as you can see the provided tracking number.

I am really sure that we have offered to re-send the product, which has been not accepted, and we have refunded you the whole amount, so I don't really see the point after that why did you left this review.

Please consider to modify it, because it is really affect us as a small business.

Vurdert til 4 av 5 stjerner

The wait was worth it!

Overall , I love it, and I’m keeping it forever so the pros outweigh the cons.I ordered it feb 10 and got it May 7. I live in Southern California and paid $13 shipping but it all makes sense considering it comes from another country lol. I was kind of concerned bc I just sent in my picture and didn’t get a preview of how it would be cropped but I was not disappointed! The picture was clear and size & crop were perfect. I got 2 of my pup for my boyfriend and I to have in our cars and we love it. It’s pretty thick , not flimsy and smells pretty strong for about a week. I got fresh Linnen scent which kind of smells like play dough but that may not be saying much since I’m really sensitive to smells. I got it for the picture not the scent so it doesn’t really matter lol

10. februar 2023
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Svar fra freshenify.com

Dear Abigail

Thank you very much for your review. It really help us a lot!

I am understanding your frustration.
It should not be late because you are from there, Royal Mail aim to deliver parcels in 5-7 working days, however they can't really keep that promise. Please send us an e-mail and we can offer you a discount for the inconveniences it may caused.

Have a great day!

Vurdert til 5 av 5 stjerner

Highly recommend!!!!

Highly recommend!!!!

I just ordered something and after 2 days arrived. Best quality and very helpful customer service team ❤️

18. januar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra freshenify.com

Dear Betty

Thank you so much for your review. It means us a lot as a small business.

Hope you will be back soon!

Vurdert til 1 av 5 stjerner

Greedy company that cannot fulfil orders as promised

Do not recommend at all. I ordered before their last order Christmas date and my item wasn't even DISPATCHED until after Christmas.

I can forgive if it's delays due to strikes but they should stop taking orders or take down the last order date if they can't reach the demand and even dispatch in time for it to have any hope to arrive before Christmas. They put something up on their website asking customers to not leave bad reviews as there as postal strikes...but you shouldn't be greedy and take on orders you can't fulfil. The issue isn't with the strikes but with you not being able to run your business.

I emailed in concerned that if wasn't even sent and that I'd like to cancel my order but I haven't heard back from them almost 3 weeks later so their customer service is non existent. The air fresheners did eventually arrive after being dispatched in January. They don't even smell good and I feel scammed.

16. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Delivery date/ postal strikes.

I can see a lot of people quick to come on here to slate a small business in the middle of postal strikes! I ordered pre Xmas and was a little disappointed to find I couldn’t track my order- but customer service were quick to respond and apologized and stated due to the delivery I selected I couldn’t track- my own fault for going with the cheapest option. After waiting patiently my order arrived a month from my order date. The customer service was fab. Love my 3 air fresheners! Before you jump on to attack a company make sure you choose tracked and quick delivery and pay the extra to ensure it arrives pre Xmas. Thankyou freshenify.

13. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great product and service

We ordered 6 personalised car air fresheners as Xmas presents and our children loved them! They make a great novelty gift for older children who are difficult to buy for.
Great service too, the supplier was quick to respond to queries and was very approachable, would definitely recommend.

6. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Lies to get you to place an order

Website stated that if you place your order it will come in time for Christmas, I placed my order a week before Christmas and we are now on the 5th of January and it’s still not here. The company clearly lies to take your money and then refuses to give you a refund when they don’t fulfil their end of the contract.

5. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not recommend!

Ordered x3 air fresheners and paid extra to receive them before Christmas, and they were supposed to be a gift for my husband.
They arrived way long after Christmas, and they just smell like piece of cardboard, there is no scent on them whatsoever.
I think I could do better with printing pictures myself at home.
Appalling!

31. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t waste your money!

Still not reviewed my air fresheners I purchased on 15th December. I paid for RM 1st class delivery. I understand with all the strikes this may have been late but still not received this or received any shipping notifications.

I’ve had to open a dispute with the bank. It’s a shame as this company have such a great idea just shame about the customer service - it looks likely with the other reviews that this could be a scam.

30. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful service

Awful service, I ordered for 2 Christmas presents before their cut of date advertised. I have emailed twice and not received a response. The order has been shipped several days after Xmas so the delay cannot be blamed on postage problems! Shocking customer service and I advise anyone else not to order with them!

30. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Really bad company and customer service

Several emails ignored
Paid extra to get delivered faster
No response
Nothing
I understand it’s busier at Xmas but I ordered on 14th December and emailed to find out what’s happening with my daughters Xmas present
No reply at all
Really bad company and customer service

14. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Never received

Paid for dpd tracked delivery. I received a dispatch notification but the tracking number shows the parcel was never sent. At first they replied to my email telling me when it would arrive, that day has been and gone and they are now ignoring me

23. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor Service and Communication

Communication is very poor. Placed an order on 4th December on 6th December it said dispatched then on 12th December it said my order was being processed. Despite emailing and getting no reply tried various social media channels finally got a reply to say they would resend my order next day delivery as it’s a Xmas gift, no reply to any messages since and as of yet still not received order!

22. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered my order on the 16/11/22

Ordered my order on the 16/11/22. Still haven’t received it when I emailed they claimed it was refused for delivery when it said it was in a completely different county. No offer to send it again or refund me.

8. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Good quality air freshener but made my…

Good quality air freshener but made my picture look very dark and hard to see

4. november 2022
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Svar fra freshenify.com

Dear Jasmine,

We are sorry about your experience.

We have looked into this for you, and I can see that your photo does not comply with our requirements. You can read about our image guidelines on our website before ordering: https://freshenify.co.uk/pages/image-guidelines-for-custom-car-air-fresheners

Please get in touch with us, and we will be able to send out a replacement for you.

Thanks

Freshenify

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