What a lovely company to deal with. The delivery was very fast and the goods I bought arrived very safely packaged so there could be no damage to them. The staff couldn't be more helpful towards you... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent build quality and excellent after sale service. Bike is genuine pleasure to ride both on road and on tracks. The only negative is the "manual " which tells nothing about how to adjust set... Vis mer
Selskapet har svart
deffo recommend freesky by far the best ebike for that price range reliable fast never runs out of battery get alot for your money
Selskapet har svart
Very pleased with purchase and try and get out for a run every day (about 15miles). I live on the west coast of Scotland and there are many steep hills around where I live. The bike has no problems... Vis mer
Selskapet har svart
4,7
Enestående
105 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I rip off
I am awaiting a back brake playing which has not turned up been on px4 and on there site it saying my brake is still in china not good I pay 1600 pound for the warrior pro and the back brake didn't work now I've ordered it and it not turn up so I'm down 75 pound as well send thing from England and your get the next day send it from china and u won't get it at all
12. november 2025
Svar fra FREESKY Electric Bike
Thank you for your feedback, and we're truly sorry to hear about the inconvenience you've experienced. We understand your frustration with the delay, especially after you've already invested in the Warrior Pro.
Please know that your back brake has already been dispatched and is on its way. We use priority shipping channels to ensure timely delivery, but sometimes international shipping can take longer than expected due to customs or logistical issues. We truly appreciate your patience as we work to get this to you as quickly as possible.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to ensure you have a great experience with Freesky, and we’re committed to resolving this for you.
Svar fra FREESKY Electric Bike
Thank you for your feedback! We're so glad to hear you feel the bike is well worth the money. At Freesky, we strive to provide great value with quality performance, and it’s awesome to know you’re getting exactly that. If you ever need any assistance or have more thoughts to share, we’re always here for you. Enjoy every ride!
Brilliant support
I have used support twice so far - and am delighted with the service I have received - fast - polite and effective - Jensen was quick to respond and proactive - the guarantee was honoured and a replacement part dispatched promptly. The bike itself is cracking - the after sales actually exists! Thoroughly recommend Freesky. 👍👌
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you so much for the fantastic feedback! We’re thrilled to hear that your experience with our support team, especially Jensen, was so positive. We’re committed to providing fast, friendly, and effective service, and it’s great to know you’re happy with both the bike and the after-sales support. Your recommendation means a lot to us—thank you for choosing Freesky! If you ever need anything in the future, don’t hesitate to reach out. Happy riding! 🚴♀️✨
Svar fra FREESKY Electric Bike
Thank you so much for the fantastic feedback!
Svar fra FREESKY Electric Bike
Dear Customer,
Thank you for your kind words! We're thrilled to hear that Chloe provided you with brilliant service. We’ll be sure to pass along your appreciation to her. If you ever need anything else, feel free to reach out!
Best regards,
The Freesky Team
Prompt delivery good customer service…
Prompt delivery good customer service bike put together well
4. november 2025
Svar fra FREESKY Electric Bike
Thank you for the feedback! We’re glad to hear your bike arrived on time and is all set up well. If you need anything else, feel free to reach out. Enjoy your ride! 🚴♂️
All very good ordered on the 28th…
All very good ordered on the 28th October and recieved the bike on the 2 nd November great service bike assembly was straight forward great paintwork and welds great and bike performs very well ,just one little gripe replaced the rear shock as wasn't strong enough replaced with the dnm rear shock and all good now
28. oktober 2025
Svar fra FREESKY Electric Bike
Thank you for your thoughtful feedback! We’re so glad to hear that you had a great experience with the ordering and delivery process, and that the bike is performing well overall. We also appreciate your feedback on the rear shock – it’s always helpful to know how we can further improve, and we’re happy to hear that the DNM shock has worked perfectly for you. If you ever need assistance with anything else or have more feedback, don’t hesitate to reach out. We’re here to make sure you continue to enjoy your ride!
Excellent bike and amazing customer…
Excellent bike and amazing customer service very happy
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you for your support of Freesky.
WOW! another level in the e bike world
WOW! JUST WOW
what a bike! absolutely blown away with my purchase of the freesky Alaska pro, the build quality is another level, the ride is exceptional, so powerful but so smooth, it inspires confidence.
The whole experience from buying to delivery was excellent. The customer service team always there to help.
Thank you freesky I’m one happy customer.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Wow, thank you for such an incredible review! We’re absolutely thrilled to hear you're blown away by your FREESKY Alaska Pro! 😄 It’s awesome to know the build quality and ride exceeded your expectations. We designed it to be powerful yet smooth, and it’s amazing to hear it’s inspiring confidence on every ride.
We also take great pride in providing a seamless experience from start to finish, so your feedback about the buying and delivery process really means a lot. We’ll keep working hard to make sure every customer feels as happy as you do!
Enjoy every moment with your Alaska Pro, and if you ever need anything, we’re just a message away. Thanks for being part of the FREESKY family! 🚴♂️🌟
The bike is great and does what is…
The bike is great and does what is claimed well!...Nicely built. However, I was fobbed off by customer service when I advised mudguards had been packed in a way that twisted them out of shape. They suggested pouring hot water over them!....They were replaced eventually. ...with the wrong ones!!! The rear light had parts of the mount missing meaning it rubbed on the seat springs!...I got the missing part eventually. The bike is seriously missing a manual regarding the screen setup. Issues did get resolved eventually. Word of advice. Please re design the rear mudguard setup. It flaps about all over the place giving very little protection against mud etc.,
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you for your feedback, and we’re really sorry to hear about the challenges you faced with the mudguards and rear light. While we’re glad the issues were eventually resolved, we understand your frustration, and your experience with customer service is definitely something we’ll review internally to ensure we're offering the best support possible.
We also appreciate the suggestion about redesigning the rear mudguard setup and will definitely take that into consideration for future improvements. As for the screen manual, we’ll look into providing more detailed instructions to make setup easier.
Thanks again for your patience, and we’re grateful for your constructive feedback to help us improve! If you have any other concerns or need further assistance, don't hesitate to reach out.
Fantastic!!!
I bought a warrior Pro E-bike and it's one of the best purchases I have ever made. The bike is top quality and performs perfectly. All the components are great and the bike gives me freedom to cycle anywhere even up the steepest of hills with the dual motors. The range is great also and delivery was fast. Couldn't recommend the company enough if you are after a proper E-bike.
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Wow, thank you so much for the fantastic review! We’re absolutely thrilled to hear that the Warrior Pro has been such a great purchase for you! The dual motors really do make a difference when it comes to tackling those steep hills, and it’s awesome to know that the range and performance have lived up to your expectations. Fast delivery and top-quality components are things we strive for, so it's great to hear they made an impact for you. We really appreciate your recommendation, and if you ever need anything, don't hesitate to reach out. Keep enjoying your rides, and thanks again for choosing FREESKY! 🚴♂️⚡
The bike works really well
The bike works really well, very comfortable,powerful, i am 18 stone and it takes me up big steep hills effortlessly. Very good value at the price as well. My front forks were broken in a crash and although it took a while for delivery Freesky sent me the whole new assembly for what i thought was a cheap price. Brakes could do with being a bit bigger is only thing i dont like, still a good bike though
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thanks so much for sharing your experience with us! We're stoked to hear that the bike has been so comfortable, powerful, and capable of taking on those steep hills with ease—even at 18 stone! It’s also great to know that you found the value to be excellent for the price.
Sorry to hear about the front fork issue, but we're glad we could get that sorted out for you with a replacement assembly. We always aim to provide great service and ensure you're back on the road as quickly as possible, so it’s awesome to hear that worked out well.
We appreciate the feedback on the brakes too, and we’ll definitely take that into consideration as we continue to improve. Overall, it sounds like you're enjoying the bike, which is what matters most. If you ever need any more support or have further feedback, we’re here for you! Keep enjoying your rides! 🚴♀️💨
Title: Highly Recommended - A Fantastic E-Bike With Great Support!
I absolutely love this e-bike! The suspension is smooth, delivery was incredibly fast, and assembly was (fairly) straightforward. It's quick, fun, and the 25A Samsung cells battery last a long time—perfect for longer rides.
It’s also super good-looking! The seat is comfortable, steering is precise, and the color matches the product images exactly.
All in all, an excellent bike and a great company. Thank you.
Highly recommended!
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Hi there,
Thank you for the amazing review! We're thrilled to hear that you're loving your e-bike – from the smooth suspension to the comfortable seat and long-lasting battery, it sounds like it's everything you were hoping for and more. We're also glad the delivery and assembly went smoothly for you!
It’s fantastic to know the bike looks just as great in person as it does in the images – we put a lot of thought into the design, so it’s awesome to hear you’re enjoying that aspect too.
We really appreciate your kind words and recommendation. If you ever need anything, you know where to find us!
Ride On,
The Freesky Team
stay away
bought a Ranger , that was faulty , asked to return several times in 15 day window , got filled with bs from customer service , then they sent out incorrect parts which took 10 days to arrive,the bike was rubbish no torque up hills , finnally had to settle for 50% refund , paypal were useless ! worst customer service i have ever had . stay away from this company , take your money and run
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
We're really sorry to hear about your experience and sincerely apologize for the frustration you've faced. This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to deal with the faulty bike, delayed parts, and communication issues. Your feedback is valuable, and we’ll be investigating this further to ensure we improve our processes. We’re truly sorry that we couldn’t fully resolve the issue to your satisfaction and we’ll take your comments into account to prevent similar situations in the future. If there’s anything more we can do to make this right, please don’t hesitate to reach out.
FREESKY Team
The best bike I’ve ever bought the…
The best bike I’ve ever bought the performance is unreal and the customer service is fantastic usually reply straight away
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you for your amazing review! We're thrilled to hear that your FREESKY eBike is the best you've ever bought and that you're impressed with its performance. It's also great to know that our customer service has been helpful and responsive. We truly appreciate your support and are always here if you need anything. Enjoy the ride!
FREESKY Team
Alaska Pro M-520
Alaska Pro M-520
Bike - 10/10
Customer Service - 12/10 !!!
Other than the bike being very heavy due to its two large batteries I have nothing whatsoever negative to say about it. It’s incredibly well constructed with every component of high quality. Gears are basic Shimano, but work perfectly. The control screen is colourful, clear and intuitive to use. An NFC card (2 supplied) turns it on and off and decreases the risk of the bike being stolen. The brakes work perfectly. The two large batteries remove all ‘distance anxiety’. The seat is wide, well padded and very comfortable. The four inch tyres are also comfortable and draw looks and positive comments from bystanders. The bike colour (mine is blue) and decoration is tasteful. The bike arrived in great packaging and was 80 percent built. Most people will be able to follow the simple instructions to put the remaining parts together and Freesky thoughtfully provides all the tools required. Pedal assistance is responsive and linear and gives me confidence to ride, even though I am recovering from a broken leg. The ride itself is incredible smooth because of its wide tyres, battery assist and lovely seat.
The best part of my experience though, has been the customer service. Ande and Vincy have consistently answered every single question that I have asked. They are prompt, polite and concise in their replies. They have provided me with the best customer satisfaction and are an absolute credit to their company. Thank you so much both. It’s been a pleasure doing business.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you so much for your wonderful and detailed feedback! We are thrilled to hear that you’re enjoying your Alaska Pro M-520 e-bike. It’s great to know that you find the bike well-constructed, comfortable, and a joy to ride, especially with the large batteries easing any "distance anxiety." We're also pleased that you appreciate the quality of the components, the intuitive control screen, and the thoughtful touches, like the NFC card and wide tires.
We are especially grateful for your kind words about our customer service team. Ande and Vincy will be thrilled to know that their prompt, polite, and concise responses have made your experience even better. We are committed to providing excellent service, and it’s feedback like yours that motivates us to keep doing our best.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure you continue to enjoy your bike to the fullest.
Wishing you smooth rides and a full recovery from your leg injury. Thank you again for choosing us, and it’s been a pleasure doing business with you!
Best regards,
FREESKY Team
My bike alaska pro m 520
Well what can I say the bike is out of this world i love it it goes on for miles finally found a bike that when I do a lot of miles don't need to worry about the battery dying on me I also keep getting people saying nice bike mate
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you so much for your fantastic feedback! 🚴♂️ We're thrilled to hear that your Alaska Pro M-520 is going the distance—literally! It's great to know the battery life is giving you the confidence to enjoy those longer rides without worry.
And we totally agree... it is a nice bike 😉 We're glad others are noticing too!
If you ever need anything or have questions down the road, don’t hesitate to reach out. Wishing you many more miles of smooth, powerful riding!
Best regards,
The FREESKY Team
Worst Customer Service
By far, the worst customer service that I have ever experienced. This company is so unprofessional and they don't back their products. Their bikes are subpar, and if anything goes wrong, they do not support.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
We’re truly sorry to hear about your recent experience with FREESKY. This is certainly not the experience we want any of our customers to have, and we understand your concerns regarding both the product performance and the level of support you received.
Your feedback is extremely important to us, and we want to make this right. Our customer support team will reach out to you directly to better understand the situation and work toward a fair and prompt resolution.
Thank you for bringing this to our attention. We truly appreciate your patience as we take the necessary steps to improve and support our valued customers.
Sincerely,
FREESKY Team
I bought a Freesky warrior Pro 10 weeks…
I bought a Freesky warrior Pro 10 weeks ago. I had 3 great weeks and I love the bike.
Then I had problems. The bike stopped working and when I parked it, it took off and nearly damaged my car and injured me.
I contacted Freesky. I had read that their customer service was excellent. After 5 weeks I finally got a new display (I had said I thought it was a faulty battery or controller). 1 day with the new display and the front electric hub stopped working. That was 2 weeks ago and they still have not sent a new one (which takes forever to come from China) and now the rear hub has stopped working.
I have written to them today. I will update you on the resolution.
So far, this is a company to avoid
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra FREESKY Electric Bike
Thank you for sharing your experience with the Warrior Pro. We’re truly sorry to hear about the issues you've encountered after an initially positive start. Your safety and satisfaction are extremely important to us, and we take this situation very seriously.
We deeply regret the delay in resolving your concerns and understand how frustrating it must be to deal with multiple issues and extended waiting times. This is far from the level of service we strive to provide.
Our support team has been made aware of your case and will prioritize resolving it as quickly and thoroughly as possible. We are committed to making this right and ensuring your bike is working as it should.
Thank you for your patience and for bringing this to our attention. We appreciate your honest feedback—it helps us improve both our products and our service.
Sincerely,
FREESKY Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.