Customer service was quick and easy. The company truly stands behind their product and the lifetime warranty they advertise. From my initial email to the company regarding the issue, to getting my rep... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I absolutely love the freak athlete team. I have sent Support emails on two occasions and each time they have responded well within the hour and with free replacement parts. This is how you earn custo... Vis mer
I got an email to share that my beach is shipping out late, unprompted by me. When I said a was discounted I was given $50 off, also without prompting.
I purchased the hyper pro last week and couldn't be more satisfied with the customer experience. Apart from the machine showing up much sooner than I anticipated, the team went above and beyond to mak... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential. Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible. If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success. Check us out on socials or at freakathlete.co!
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick and Caring Customer Service
We purchased equipment for our middle school fitness room, and needed some help with the equipment. The customer service team responded quickly, and was able to solve the problem within just a few days. They were professional, curteous, and understanding of our needs as a school gym. Can't thank them enough for the help they gave - it will make such a huge difference for our students.
Prompt reply and helpful
Great products and supreme support
Beside great products and real estimations on delivery times, i can assure a supreme support! Had a small issue with one part which was handled promptly. Customer support replied in less than 12 hrs, was friendly and very helpful. I can totally recommend FA!
Very helpful and super fast support team
Support team responded on a Saturday within hours of my question.
Customer service is incredible
Customer service is incredible. Had a shipping issue not at all related to Freak Athlete (was an issue with our road being undeliverable) and I contacted FA to help. I got fast replies, constant check ins, and they followed through until the issue was fully resolved. I was extremely impressed and would definitely buy from them again on customer service alone.
Hyper + GHD in 2 Boxes
Ordered Hyper + GHD. It is supposed to come in two boxes, but I did not know this at the time, and after receiving only one box, I assumed I was didn't get all the construction materials. I inquired about this at the end of my workday and received an amazingly quick response, less than 12 hours, from Freak informing me that box two was on its way along with an updated tracking number. I cannot wait to put in work on this equipment
I don't write reviews, but I felt I had to say this. These cats will definitely take care of you
Great Product - Even Better Customer Service
I purchased the Hyper Pro, Leg Attachment, and Arm kit. Overall, I ended up keeping the hyper pro but retuning the leg and arm kit.
I had a really great experience overall. Charm was absolutely wonderful to work with. They were very understanding of my situation, incredibly accommodating, and took the time to look at my issue from a different perspective instead of just giving me a standard response. That meant a lot to me, and it made the whole experience feel personal and thoughtful rather than like I was just another number. Big shout-out to Charm for the excellent support and care.
As for the FreakAthlete Hyper Pro itself, I’ve been using it at least three times a week and it has been very, very helpful. I’m 6'1" and 220 pounds, and the unit feels extremely sturdy and stable while in use. It’s very well built, and overall I’ve been very happy with it. I’m still getting used to all of the different exercise options it offers, but I really appreciate the versatility.
I did try the leg developer, but because of the way my knees function, it did not work well for me personally. That said, I still thought it was an extremely well-built attachment. Under different circumstances, I would have kept it. I did keep the Hyper Pro, though, and I absolutely love it. Overall, I’ve been very impressed with both the equipment and the customer experience.
Great customer service
Overall experience was great. When I had to contact customer service they responded immediately, and it was on a holiday weekend!
customer service
Reached out to customer service and got a quick response. Thank you!
Quick answer on shipment pieces on a…
Quick answer on shipment pieces on a Friday
Great commercial level quality products…
Great commercial level quality products for personal or garage gym. Can’t say enough about craftsmanship and durability. Solid pieces of integrative equipment. Had delays on shipping, but the company representative was great about compensating a remedy and creating a solution above and beyond with customer care. I would recommend and buy again for sure!
The products are phenomenal
The products are phenomenal. Support staff incredibly helpful and kind. Transparent in all they do. 10/10!
Abx bench
Great quality. Very strong construction. Can't wait for the bench!
Prompt, professional and polite
When you have a question about Freak's products, which I have three times, I always get a prompt and polite response from the Freak crew within about 24 hours. I received my ABX bench last January (2026) and it is the center piece to my home gym. Either working compound lifts using my functional training rack or doing isolation lifts, the ABX is awesome. The bench is expensive so do your research as I did. There are allot of good benches out there but none can do what the ABX offers. The versatility of performing different lifts, and the quality of the build is what makes this bench rock!
Freak Athlete makes great products
Freak Athlete makes great products. I own both the Hyper Pro, and the ABX bench with leg extension attachment. Both are very well constructed and extremely functional. My home gym is now complete!
Incredible customer service and…
Incredible customer service and response time. Definitely cares about the customers
A very quick and helpful response from…
A very quick and helpful response from the Freak Athlete team. Much appreciated.
Delivery missing key items (Update: FA fixed the issue)
Just received the product. The main box was open and material was missing, including the main component of the bench. These people don't have a phone number... only email. Cs is non responsive.
Update: I changed my review from one star to four. FA replied to my complaint and quickly addressed the issue. The equipment assembled nicely and there were no missing parts (after the last box arrived.) It feels sturdy and I can’t wait to try it out. I would’ve giving it 5 stars were it not for the shipment hiccup.
Thank you for being responsive.
Great responsive cs
My delivery came in under 24hrs
My delivery came in under 24hrs, thank u for fast delivery, in the most toughest reusable boxes Iv ever handled lay a freaking freak athlete hyper pro tightly packed and secure, easy to set up , no complaints! No poly mess , Top notch product thanks again.
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