Foxy Locks Hair Extensions Anmeldelser 6 981

TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Recently noticed my has thinned. So I ordered some extensions from here. Message them on instagram with 1000 questions as a nervous girly and they were unbelievably helpful. The colour I ordered was o... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Doesn't state preorder anywhere, yet was told after order was placed it was a preorder, and could take up to 6 weeks. 7 weeks later I began chasing - no answers from customer services. Ended up havi... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I bought a pony tail and within two weeks the hair was totally unmanageable, frizzy, tangled, coarse and unwearable. This is NOT acceptable after all.the money I paid I have had better quality from... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Visited the Foxy Locks HQ today to see for myself and try the product as I'm new to extensions. The service couldn't have been more helpful, patient and informative. We trialled several pieces, sel... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med hårprodukter
  2. Leverandør av skjønnhetsprodukter
  3. Kosmetikkforretning
  4. Løshårleverandør
  5. Frisørsalong

Skrevet av virksomheten

Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

7k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 39 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

i love this brand

i love this brand, this will be my 3rd purchase from them! WOULDNT go anywhere else, hair in amazing quality so soft and glossy, colour match is very easy to do. Get so many compliments on my hair and told it looks like my own hair!

23. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Really upset did not receive my order…

Really upset did not receive my order after it was signed for by Royal Mail themselves and left and wanted a replacement or refund told to wait 28 days was happy to do so then told that nothing they can do after the 28 days really upset lost my money !!!!!! Feels really wrong will not use again and do not advise! Go elsewhere and hope this happens to no one else!

20. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Sono non pessimi

Sono non pessimi, ma peggio del peggio!! Le avevo ordinato l'anno scorso ad agosto, perché loro mi hanno detto che arrivano in 2 settimane!! Così non è stato...li ho contattato diverse volte e loro mi hanno detto che mi rimborseranno appena le arriva indietro il pacco...ad oggi risulta che il pacco li è tornato indietro a gennaio, 7...ma loro dicono che non è vero!! Chiamo numero verde e mi dicono che sono loro a dover contattare la dogana per risolvere il problema, ma non si muovono!! Sono 200 euro che perdo!! Cretini che non sono altri!! Non comprate...non comprate mai!!

8. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Arnaque !

Arnaque !! Faite attention j’ai commander 2 paires j’en ai reçu qu’une seul et en plus de ça ce n’ai pas ce que j’avais commander du tout

6. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

£247 for 20 pieces of hair

Usually foxy locks are my go to place for clip in hair extensions for myself. As I am fitting others hair extensions I usually don’t have time to do my own but I’ve been ill for a while and thought I’d treat myself and do tape ins.i selected medium hair which said 3-4 packs of 20 pieces price £247. this price I normally pay for the clip ins which give me a full head of hair. they arrived today and I can say I’ve never felt more let down! I received a tiny box with 20 pieces of hair and I’d paid £247!! As I buy hair on the regular I know that this price for 20 bits of hair is extortionate!! For years I have recommended this company to everyone and I’ve been a very loyal customer but after receiving todays order I contacted customer service to see where the rest of the hair was and I was informed I’d have to order more hair and the price is £247 for 20 pieces of hair! So say you need 60 for a full head, that’s £741 and that’s before you would pay someone to fit them!! Lucky I can do my own but not for that price!!! Off to the post office to return immediately!!

3. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Disappointed in the lack of support.

I’m really disappointed in the lack of customer service. There has been an order processing through Klarna for £166.50 which affects the total I owe. After speaking with Klarna customer service they explained it’s the merchant that needs to cancel this and remove it. This has been on my Klarna account since 2020. I’ve emailed customer support on Monday with screenshots from my Klarna chat and still haven’t had a response from Foxylocks customer service. I would appreciate if someone to assist me with this as this is affecting my credit score too.

26. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They sent missing wefts and accused me…

They sent missing wefts and accused me of lying. If I was satisfied with my purchase, why would I lie and say there were wefts missing? I will not purchase from them again and stick with glam seamless. The invisible wefts I did receive stick out when on top of the head also. I would avoid them at all costs!

13. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hello Olivia,

We are sad to see you have left us a negative review.

We can see you have recently been in touch with our customer care team who have requested some further information from you.
Our team remains available once the additional information has been provided.

We look forward to hearing from you.

Best wishes,
Team Foxy Locks

Vurdert til 1 av 5 stjerner

Ho ordinato l’extension a dicembre,ora…

Ho ordinato l’extension a dicembre,ora siamo a febbraio e ancora non mi è arrivato nessun pacco,chiamo poste italiane una volta a settimana dove mi riferiscono che i tempi di sdoganamento sono lunghi e che prima o poi si sbloccherà…chissà quando…

19. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hello,

We are sad to hear you haven't yet received your item & this is still being processed through customs in your country.

If you require any further assistance or have any questions in regards to customs clearance, please do not hesitate to contact our kind and friendly customer care team who are always available to help.

Our team can be reached at help@foxylocks.com, we look forward to hearing from you.

Best wishes,
Team Foxy Locks x

Vurdert til 1 av 5 stjerner

Très déçu par cette expérience d'achat

Très déçu par cette expérience d'achat. J'ai commandé des extensions qui m'ont coûté plus de 400 €, et à leur arrivée, elles étaient en mauvais état. Non seulement la qualité ne correspondait pas à mes attentes, mais en plus, j'ai dû payer des frais supplémentaires pour les récupérer, ce qui a encore augmenté le prix. Le service client ne m'a pas offert de solution satisfaisante. Je ne recommande pas ce fournisseur.

20. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Nina,

We are very sad to hear you have been unhappy with your purchase.

Here at Foxy Locks, we take complaints very seriously & our friendly and kind customer care team are always on hand to assist you.

If you have any further queries or concerns, please do not hesitate to reach out to us at help@foxylocks.com.

Kind regards,
Team Foxy Locks x

Vurdert til 5 av 5 stjerner

My favourite extensions by far

My favourite extensions by far! They are thick and such great quality. Easy to clip in and do not cause any damage to natural hair. I have order two times in the past 4 years and just ordered my third!

15. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Bella,

Thank you for your glowing 5 star review! We are so pleased that Foxy Locks are your favourite, we can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks x

Vurdert til 2 av 5 stjerner

Des années que je commande sur ce site…

Des années que je commande sur ce site mais très déçu des délai : pré commande passé le 12 janvier affiché entre 2 à 3 semaines de disponibilité. Ça fais 1 mois et toujours aucune nouvelle ni expédition en cours, pas même un mail pour prévenir du retard

12. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hello,

We are sad to see you have been unhappy.

Please rest assured all Pre Order items are dispatched as a priority & this will be sent to you as soon as it possibly can.

If you have any further queries or concerns or would like to receive a further update, please do get in touch with our customer care team at help@foxylocks.com & we would love to assist you.

Lots of love,
Team Foxy Locks x

Vurdert til 1 av 5 stjerner

Scammers

I purchased one 80g 20”weft of ombre hair

Scammers they damage the hair to deny refunds

7. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hello,

Thank you for your amazing feedback! We are so pleased to hear you are happy with your purchase, we are sure you will continue to love your Foxy Locks!

Lots of love,
Team Foxy Locks x

Vurdert til 1 av 5 stjerner

Dodgy ain't the word for it

How dare foxy locks say my review is fake. Not as fake as their hair extensions.
Hundreds of pounds taken of me for hair extensions that were of the lowest quality.
Are they aware that trustpiolt took my review of and I then had to go through all my bank history to see when I purchased the hair extension to allow a review.
Of course they are as they date I provided here would come up on their system.
Think it's also quite dodgy that this site I once trusted but do not any more asked for proof of the hair extensions purchase.
Oh yes I just randomly wright reviews about hair extensions I know nothing about. Ridiculous I should go further with this as I said it cost me hundreds

7. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hello Claire,

We are sad to hear you have been unhappy with your experience with us.

Unfortunately we are unable to locate your order, our customer care team are always on hand to help & we would love to discuss this matter further with you.

Please can you kindly confirm your order number to us at help@foxylocks.com?

We look forward to hearing from you.

Kind regards,
Team Foxy Locks

Vurdert til 5 av 5 stjerner

I ordered my beautiful foxy locks 2…

I ordered my beautiful foxy locks 2 days ago and they arrived today!! The quality of the hair is the best I have purchased yet and they are absolutely stunning! I would highly recommend anyone thinking of purchasing from foxy locks to definitely do so. They arrived in a beautiful box also with a sample piece included. The customer service alone is a 10/10. I am extremely happy with my order! 😁

6. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Carrie,

We have loved reading your amazing review! Thank you so much for taking the time to share this with us, we are sure your Foxy Locks look stunning.

Lots of love,
Team Foxy Locks x

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv