Foxy Locks Hair Extensions Anmeldelser 6 981

TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Recently noticed my has thinned. So I ordered some extensions from here. Message them on instagram with 1000 questions as a nervous girly and they were unbelievably helpful. The colour I ordered was o... Vis mer

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Vurdert til 1 av 5 stjerner

Doesn't state preorder anywhere, yet was told after order was placed it was a preorder, and could take up to 6 weeks. 7 weeks later I began chasing - no answers from customer services. Ended up havi... Vis mer

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Vurdert til 1 av 5 stjerner

I bought a pony tail and within two weeks the hair was totally unmanageable, frizzy, tangled, coarse and unwearable. This is NOT acceptable after all.the money I paid I have had better quality from... Vis mer

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Vurdert til 5 av 5 stjerner

Visited the Foxy Locks HQ today to see for myself and try the product as I'm new to extensions. The service couldn't have been more helpful, patient and informative. We trialled several pieces, sel... Vis mer

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Informasjon om virksomheten

  1. Butikk med hårprodukter
  2. Leverandør av skjønnhetsprodukter
  3. Kosmetikkforretning
  4. Løshårleverandør
  5. Frisørsalong

Skrevet av virksomheten

Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

7k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 39 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I ordered the hair to the EU

I ordered the hair to the EU. The streilizalon certificate was more than a year old and they can’t send newer. So it didn't get through customs. I had to send it back and foxylocks didn't refund me 35 £. The reason was shipping costs. I don't recommend it to anyone.

1. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Hair is excellent

Hair arrived in Serbia very quickly. The quality is excellent, the brown color is the same as mine. I am buying for the second time and I just want to tell it is great. I was particularly pleased with the gift part in the special section as a sample.

25. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They don’t actually have stock - went past turnaround time for refund of cancelled order

I ordered Latte 12” seamless clip ins, and after a few days I queried when I could expect my order to be dispatched as they stated delivery can take 2 weeks (not dispatching). I was told that the ESTIMATED dispatching date would only be 3 weeks after I ordered with an explanation that it would be shipped directly from their warehouse and because it is handmade it takes slightly longer. So even though they say it is in stock, it isn’t actually, and I believe they are falsely advertising their products to not disclose that they don’t actually have their products in stock or any real idea when it would become available.

I requested a cancellation and refund of my order, which was confirmed on 30 October 2025.
I still have not received my refund and it is now 9 business days later.

Please immediately provide communication regarding my refund which according to your emails is only supposed to take 7 business days

30. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Nadine,

We’re genuinely sorry that your experience did not meet expectations.

Some of our shades and lengths are prepared based on demand, which can occasionally extend dispatch times beyond initial estimates. That said, we understand how frustrating that feels when timelines shift, and we appreciate the feedback regarding how availability is presented.

We are a family-run business and take both our communication and customer experience seriously. If you would allow us the opportunity to review your case directly and resolve this fully, we would greatly appreciate it.

Kind regards,
Foxy Locks

Vurdert til 5 av 5 stjerner

Foxy Locks gift box is lovely

Foxy Locks gift box is lovely, I gave it to my daughter-in-law for her birthday, she loved it. The scent is beautiful in all the shampoo, the conditioner, the hair perfume and the shine spray. The hair brush is lovely too. I have also gifted my friend and my other daughter-in-law at Christmas with Foxy Locks gifts, they all love them. Beautiful black and gold refillable containers you don't want to throw away.

24. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Lynne,

This is such a thoughtful review to read, thank you.

We absolutely love that you’ve been gifting Foxy Locks to your daughter-in-law and friends. Hearing that they all enjoyed the scent and the products means so much to us. And we’re especially pleased you mentioned the black and gold refillable containers, we put a lot of care into making them feel special and long lasting.

Thank you for choosing us for such lovely occasions.

Kind regards,
Foxy Locks

Vurdert til 1 av 5 stjerner

Customs fees!!!!!!!Beware!!

Beware if purchasing from the US!!!! You will pay an additional $200 for customs fees!!!!!!!! I have been purchasing foxy locks for over 15 years and never had to pay any fees when my product arrived to the US till now I got hit with a surprise $200 fee to pay or it wouldn’t be delivered! Don’t let the free shipping to US on the website fool you!!! I will be shopping within the US from now on!

27. oktober 2025
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Jennifer,

We have proudly shipped to the US for 17 years, and when regulations changed, it significantly impacted international businesses, including ours. As soon as we were able to, we restructured our US pricing so that all applicable duties and taxes are now included at checkout for USD orders. This means there are no surprise customs charges going forward from now.

We understand how frustrating unexpected customs charges can be. However, the fees applied to your order were the result of changes in US import regulations and tariff rules introduced by US authorities. These are government imposed charges that we do not set, receive, or control.

We value our long standing customers and have always operated transparently. If you feel this clarification and update reflects the situation more accurately, we would appreciate you considering an amendment to your review.

Kind regards,
Foxy Locks

Vurdert til 1 av 5 stjerner

Very disappointed to be writing this…

Very disappointed to be writing this review, I placed an order over 2 weeks ago, on checkout I was informed my order was being shipped directly from warehouse and would be with me in 7 days, maximum 14 days. I received an email stating there had been a delay and it’s going to be dispatched 27th (yesterday), after receiving no dispatch email, I emailed foxy locks last night, to now be told my order should be with me in 2 weeks approximately 😩 I am absolutely gutted as I desperately need these hair extensions for a wedding I am bridesmaid at in 15 days time! If I had known that this order would be longer than 2 weeks then I would’ve ordered elsewhere. I have now had no option but to request a full refund as I’m going to order from another company who can offer me next day delivery.

28. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Foxy Locks Hair Extensions

Svar fra Foxy Locks Hair Extensions

Hi Elisha,

We’re really sorry to read this, especially knowing the extensions were for a wedding and that timing was so important. We completely understand how disappointing that must have felt.

While we always aim to meet the estimated dispatch and delivery windows provided at checkout, occasionally delays can occur depending on stock movement and processing. That said, we appreciate that when you’re working to a specific date, even a small shift can make a big difference.

As you’ve requested a refund, this will be processed in line with our policy and we’ll ensure it’s handled as quickly as possible.

We genuinely wish you the most beautiful day at the wedding and are sorry we couldn’t make this one work for you.

Kind regards,
Foxy Locks

Vurdert til 5 av 5 stjerner

I bought 3 pairs of eyelashes off this…

I bought 3 pairs of eyelashes off this company for the first time as the place I usually buy them from was no longer . And they are amazing , I love them , they are perfect , I love that they are full and glamorous, everyone knows me for my lashes and have said how lovely they look and they were cheaper than my usual lashes so a bonus . What a fab company and I will definitely be buying from them again . Love love love

4. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The best extensions brand ever!

I have used foxylocks for some time now, and recently came back after an extensions hiatus as I had most of my hair cut off after brain surgery. As always the hair is still amazing, thick and natural, and the perfect colour blend. The team are always helpful and people never guess it isn't my hair!

16. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

Great hair extension company, quality of the hair extensions is really nice and reasonably priced. Found the customer service team amazing, was unsure which colour would match my hair and the team kindly review many photos for me and gave there suggestion- which was a perfect match! Will definitely be shopping with Foxy Locks in the future.

2. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quality Hair and service

Quality Hair and service
I have been using Foxylocks for the past 8 years, and I can honestly say I have tried a LOT of extensions. But the quality, thickness and colours ( of which i have been many) are outstanding, there is noone that compares.your forever customer Eva

20. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Even though the wait was a bit long

Even though the wait was a bit long, the quality of the extensions is absolutely amazing! The oil is incredible, and the customer service is great — they reply quite quickly. Totally worth it!

25. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Honestly horrendous

Honestly horrendous. Please don’t waste your money, do some research and go elsewhere. I ordered from their website
‘Platinum blonde’ which was shown as a grey blonde on their website , in the description , reviews, TikTok videos and influencers. I had to wait 3 months for this product. They don’t tell you when it’s due to arrive, you have to ask and ask. I got told multiple different time frames. Bare this is mind if your wanting this soon! When it finally came it was yellow 😊 I’m not the first and won’t be the last bad review of not only the wait times but the colour. They’ve said every batch is different and that it’s the correct colour. Honestly do not bother and go elsewhere. A waste of time and money…

22. september 2025
Anmeldelse skrevet uten oppfordring

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