Foresters Financial Anmeldelser 950

We had a Forester’s policy for my husband who passed away Nov 17. Let me start off by saying this company has the worst customer service I’ve ever experienced. They are absolutely terrible at keeping notes in your file from one call to the next, and the misinformation reads to me as blatant lies to the customer.

After delay on delay, we were finally told the payout check was on its way. When that check was mistakenly redirected back to a different city, we requested a cancellation of the payment and an immediate reissue of another check. We were told that this would be rushed, and I would have the replacement check in my hands within two days. I was also promised that I would receive an email with a tracking number to follow up with the progress of the incoming replacement check. The 2 days passed and there was no cheque, and I never received a tracking number as promised. When I called again, I was told a completely different story. I was told that the check was absolutely canceled, but it would take up to two weeks for another check to be issued. I was extremely upset by this and felt like I had been lied to.
Then, the following week the initial check suddenly showed up at my agent’s office. I told him to destroy it as it was canceled, and we were still waiting on the replacement check to be issued. Not feeling comfortable doing this my agent contacted Forester’s who assured them the check had never been cancelled and to go ahead and deposit it as no other check had been re-issued. This completely contradicted what I had been told.

Based on the new information, I deposited the check only to receive notification from my bank 3 days later that it was bounced back. I am dumbfounded at the amount of lies, said to both myself and my agent regarding this payment.

This has been the most stressful ordeal I have ever gone through. It’s hard enough losing my husband of 44 years but to be put through this by this insurance company is beyond torture. My husband’s ashes are still sitting at the funeral home as I don’t have money to pay for his cremation until I receive the insurance money.

Helpful information given and very useful for a financial novice

Jodie has been a wonderful help throughout the process of maturing my account. She is very knowledgable and has helped me understand everything on offer to me. Thank you for everything so far Jodie!

Thanks to Anitha for her help and guidance in getting my ISA set up in an appropriate fund for my needs. Anitha's patience and support are greatly appreciated.

Forester's has the worst customer service I have come across. We have been trying to access my daughter's baby bond funds since late 2023 and still NOTHING. Please do not tell me to write to service@foresters as we have done that over and over again. Emails take days to be responded to and then when we send what is asked for, a week later, we get another email asking for something else. We keep getting asked to call but when we try, the calls don't connect (we are not in the UK). Foresters are not willing to call us. We want this resolved. We are planning to take this further with the ombudsman as it is beyond outrageous how we are being treated.

Kept it short and simple with little hassle

Olivia was very flexible and able to see us face to face and explain all the options clearly to us. She has provided all the information we requested and has made a further date to meet with us again. Her service has been exemplary.

Lee was very personable and went out of his way to explain everything clearly and help ensure we were aware of all the benefits available to us. Excellent service (again). Thank you.

Had a phone call with Anitha who was very helpful in guiding me through the options for my finances.

Was t sure on what or where to look helped me massively

Very kind consultant with helpful insightful suggestions and easy to follow instructions!

Lee is very helpful and takes time to understand our £ goals.

Terrible company. Trying to sort my child’s trust fund out for her and this company are making it very difficult. Wouldn’t recommend.

Excellent communication with financial advisor , exactly what I needed

Really nice man who made us feel comfortable and was very knowledgeable

Lee Connor was super helpful. Has been for years. Always a pleasure to speak to and Is very informative.

I had a call with Lee Connor earlier on today and I went into the call not really knowing a lot at all but Lee took the time to explain everything I was unsure on and it’s really made me feel secure in where I’m putting my money. Massive thanks to Lee !!

Lee Connor explained everything I needed really well, and was just a nice guy in general. I was able to understand everything clearly.

Very good professional service.

Cheryl listened and understood our circumstances, recognising and advising us how to proceed with investments, she explained everything clearly so we could make informed decisions